How to get help on Maxprog software with ChatGPT – In today’s fast-paced digital world, users of software solutions like Maxprog’s niche products are always looking for faster and more efficient ways to find answers to their questions. That’s where ChatGPT comes in, providing an innovative way for users to get quick and detailed support without the wait times often associated with traditional help desks. Here’s how Maxprog users can leverage ChatGPT to enhance their software experience. Introducing ChatGPT for Maxprog Users Imagine having a virtual assistant available 24/7 to answer your queries about Maxprog products. That’s precisely what ChatGPT …

Important announcement regarding support availability – As the holiday season approaches, filled with warmth, joy, and the spirit of giving, we at Maxprog want to extend our heartfelt gratitude for your continued support throughout the year. Your trust and patronage have been the cornerstone of our success, and for that, we are truly grateful. Important announcement regarding support availability In the spirit of the season, we want to inform our valued customers and partners about an upcoming change in our support services. To allow our hardworking team members to partake in the celebrations and spend quality time with their loved …

This post will give you some directions on how to fix software problems by yourself. Actually, all Maxprog‘s products include a ‘hidden’ menu with some DIY support tools you may need at some time. That menu is inside the ‘About’ window, you know, the ‘About MaxBulk Mailer…’, ‘About iCash…’ and so on. On the top right you will see a menu button with a cog icon. That is it! What do you get there? Well, it actually depends on whether your application copy has been registered or not. If you haven’t registered the application yet you will be able to …

Maxprog just turned 20 years old a few days ago. Believe me or not, it has been quite a pleasant journey. That’s very likely because I do what I always wanted. Who am I? My name is Stan Busk. I am a french-born self-taught vocational software developer. I started programming when I was around twelve. In my place, computers were like UFOs so no one could help or even understand you. I have always been fascinated by algorithms (and spinning things). I started very early and never stopped; however, being fascinated by something and creating a company are two different …

Your software doesn’t start, crashes often, or is not performing as expected in terms of speed? That may be a sign of a system issue, either Hardware or Software. Software doesn’t start Before spending time looking for the source of the problem and if your computer has not been rebooted recently, make sure to reboot it before following. You will very likely save time since a simple reboot uses to fix most problems. If it is not the case, continue reading. Below are steps for macOS and MS Windows users that can help fix problems and speed up the software …

Sometimes I receive unusual but frustrating support requests. I help people using maxprog products mainly by responding to support tickets. That use to be a routine task I do every day with enthusiasm. It is almost the only contact I have with maxprog customers. However, sometimes I get unusual and frustrating requests. Unusual because hopefully, they are rare and frustrating because I really can’t do anything to help because of the nature of the problem. Unauthorized Purchases First of those problems is fraud, somebody, somewhere with someone’s credit card buying something on the maxprog store. Imagine who the victim will …

This week we have finished porting all our products to 64-bits. We also updated the App Store versions accordingly following Apple new requirements regarding Entitlements and SandBoxing. But do you actually know what Entitlements and SandBoxing are? Even if you are not a programmer it is always interesting to have a small idea about security concepts since we are talking about security. macOS has supported Sandboxing since OS X Lion, which was released in 2011. The Mac App Store has required apps to be sandboxed since March 2012. Windows does not natively provide app sandboxing, but some apps (such as …

Most modern operating systems like Apple macOS, Microsoft Windows and Linux are all 64-bits operating systems. For that reason we have been working on 64-bit versions of all our products for months. At WWDC 2017, Apple announced new apps submitted to the Mac App Store must support 64-bit starting January 2018, and Mac app updates and existing apps must support 64-bit starting June 2018. macOS High Sierra will be the last macOS release to support 32-bit apps without compromise. The next release of macOS after High Sierra will begin to restrict 32-bit apps and will feature “aggressive” warnings about the …

Maxprog has released new versions of all its products. Those versions work on macOS 10.9 and higher and MS Windows 7 and higher. If you need a version for a previous operating system you can download it here. You will find below the release note of each product: MaxBulk Mailer 8.6.2 MaxBulk Mailer is a bulk mailer software and an e-mailmerge tool for Macintosh and Windows that allows anyone to send out customized offers, press releases, price lists or any kind of text or HTML message to a list of subscribers, friends or customers. What’s new in this release: – …

You have heard that sentence often for sure but did you know that there are people that blindly believe in this idea? Actually this sentence is about respect and politeness, nothing more and nothing else. And yes, by default, a customer deserves respect, no doubt about that but what if a customer doesn’t respect you, do you really have to maintain that respect? In my opinion, there is a limit nobody should cross. I have been working doing support uninterruptedly for 27 years, mostly by phone and by email. I have been doing support worldwide in English, French and Spanish. …

Regularly I get asked about the maxprog store, specially about how to buy without creating an account. By default we use the Paypal checkout system in order to process cards. There is a wrong assumption that Paypal requires the buyer to open an account in order to make a payment. That’s not true at all! Opening a Paypal account is completely optional however, in my opinion, it is better to get a Paypal account and use it as often as posible. Paypal is accepted almost everywhere on the internet and it is much better and secure to share your card …

Last week I talked about the Apple Stores and not only what I think about them but what they really are, everything but stores selling computers. Today was the last straw! Apple has made there new iMac Pro available for orders thru the internet with prices starting at $6’000 and up to $15’000 for full equipped configs. Uh? Really? Sorry all but I am flipping out. What can that be possible? An iMac for $5’500! Wow, I hope you will become an Apple VIP member with such a price. I have been using Macs for 3 decades, they have always …

A few days ago I went to an Apple Store. I spent quite a lot of time without the opportunity to do so but you know what? I got out in less that a minute. Apple Stores are no longer computer stores, they mostly sell phones, luxury watches and iPads. I only saw a couple of notebooks and 3 desktop computers on a solitary table far away from the entrance. I found out Apple has no interest in computers anymore, well, I actually checked it out. Remember, Apple removed the word ‘Computer’ from its name. Since Apple has no real …

Did you know that if you never update your operating system, the last version of your favorite applications, one day, will no longer be supported? Do you realize that this situation will become an uncomfortable impasse soon or later? and the more outdated you are the worse? Let’s have a look. The computer industry is in constant motion and evolution. As the time goes on, we usually purchase new hardware, we very likely update our operating system to enjoy all the new features and we try to get all our software up-to-date. But sometimes it is not that easy, mainly …

During the last decade we have been witnessing the smartphone revolution. Mobile phones have become multi-purpose tools, they can do much more than handling calls. At the very beginning we were all filling our new toy with all kind of stuff and it was really funny. Smartphones are great and you can do lots of things with them. Actually there are tons of apps that can take advantage of the portability of such type of device. Some of those apps are the result of its success and would not have existed otherwise but I believe not everything can or should …

If you have contacted us to get a refund thru our refund page we usually process your request in a few hours. If you have contacted any of our card processors directly either to get a refund or to open a claim we will accept your request as fast as we can. In either cases as soon as the refund has been initiated you have to wait for the process to clear. It can take from a few minutes to a week for the fund to be back to your bank account. Why is PayPal so slow to refund? When …

There are times when you work for months on a software but at the end it can hardly be appreciated by the user. This is frustrating when actually those users are waiting for new features to be added and they contact me complaining the product is being abandoned (again). Unfortunately (for the user) it is not all about new features. I believe that the most important thing of a software is its continuous maintenance. Do you imagine a software working for decades on dozens of different operating system versions without compatibility issues? Well, this is exactly a big part of …

A few months ago I upgraded all maxprog applications to support HiDPI (aka Retina). HiDPI displays are becoming more and more popular on computers so I had no choice. It took half a year to perform the task since all the icons had to be redesigned from scratch, indeed, HiDPI requires several resolutions for every single graphic. None of the maxprog applications were prepared for that because absolutely all the icons were available at a single resolution only. Let say that maxprog applications are much older than the HiDPI technology. At the heart of HiDPI is pixel doubling: drawing an …

Microsoft has forced all developers to use a code signing certificate that uses the SHA-256 algorithm in order for signatures to be recognized on Windows 7+, as of Jan 1 2016. See http://aka.ms/sha1 for the full details but the consequence of Microsoft’s decision means that our SHA-1 certificate that we received needed to be replaced. Today SHA-1 certificate has been replaced by new SHA-256. kSign version has been updated as well to support that new certificate. As a test MaxBulk Mailer distribution file has been built successfully! — Stan Busk – Software Engineer at www.maxprog.com