Is our software user-friendly? What does that mean? I spend a lot of time doing support, mostly helping people to overcome problems using Maxprog software. This task is interesting as it allows us to gauge the usability of our software. Why don’t you take our survey? In software engineering, usability is ‘the degree to which a software can be used by specified consumers to achieve quantified objectives with effectiveness, efficiency, and satisfaction’. Usability goals must address those three components but what about ‘Ease of use’? Ease of use Ease of use is the most talked about and least-understood aspect of …