Question: Our company has been using MaxBulk Mailer for years and we cannot figure out why it stopped working? We are getting an authentication error occurred while communicating with the server. Check your account settings and try again.
The server has rejected your login because either your Account ID or Password is invalid or your account in inactive. See the server connection log for details.
Looking at the log it appears my username and password are not accepted. How do I reset them?
Answer: The authentication is the procedure by which MaxBulk Mailer identifies itself with the server. MaxBulk Mailer uses your server settings from the settings panel, the User ID and the Password. There are several authentication schemes, POP3 and ESMTP but nowadays the latter is far most common. When choosing ESMTP there are also several authentication protocols. You need to select the correct one. You will find below the settings for the most popular servers:
If you get an error I recommend you to look at the Delivery panel, you will very likely see where the error comes from. Reading the connection log is explained here.
I recommend you to have a look at those two short videos, the first explains how to enter the server settings into MaxBulk Mailer and the second one explains how to read the MaxBulk Mailer connection log:
MaxBulk Mailer is a full-featured and easy-to-use bulk mailer and mail-merge software for macOS and Windows that allows you to send out customized press releases, prices lists, newsletters and any kind of text or HTML documents to your customers or contacts.
MaxBulk Mailer is fast, fully customizable and very easy to use. MaxBulk Mailer handles plain text, HTML and rich text documents and gives full support for attachments. With MaxBulk Mailer you will create, manage and send your own powerful, personalized marketing message to your customers and potential customers.
Thanks to its advanced mail-merge and conditional functions you can send highly customized messages and get the best results of your campaigns. You also have support for international characters, a straightforward account manager with support for all type of authentication schemes including SSL, a complete and versatile list manager, support for importation from a wide range of sources including from remote mySQL and postgreSQL databases.
MaxBulk Mailer is a software tool that you purchase once, no need to pay on a per-email basis to submission services!