Home Products Downloads News Store Support Forums

MaxBulk Mailer | Frequently Asked Questions

MaxBulk Mailer

Frequently Asked Questions

Compatible with MS Windows Compatible with MacOS


Understanding Bounce E-mails and recommended actions

Bounce e-mail (sometimes referred to as bounce mail) is electronic mail that is returned to the sender because it cannot be delivered for some reason. Unless otherwise arranged, bounce e-mail usually appears as a new note in your inbox. E-mail users can encounter bounce e-mail because an addressee has changed his or her address, because their mail box is full, because the note is misaddressed, or for some other reason.

New paragraph Hard and Soft Bounces

New paragraph A hard bounce is an e-mail message that has been returned to you because the recipient's address is invalid (permanently undeliverable). A hard bounce might occur because the domain name doesn't exist, the recipient is unknown, the address is invalid (typos or changed address), the e-mail recipient's mail server has blocked your server, or there's some type of network problem on the recipient's end.

New paragraph A soft bounce is an e-mail message that gets as far as the recipient's mail server (the address is recognized), but is bounced back before it reaches the recipient. A soft bounce might occur because the recipient's mailbox is full (over-quota), the server is down or overloaded, the message is too large or the user has abandoned the mailbox. Most e-mail service providers will attempt to deliver the e-mail regularly for a few days. If it is still undelivered, it becomes a hard bounce.

New paragraph Recommended actions

New paragraph User Unknown bounce occurs when the destination e-mail box no longer exists, has been shut down or if the domain portion of the e-mail address is not valid. This typically happens when someone leaves a company or changes to a different ISP or when there is a typo in the e-mail address. If you receive a user unknown bounce, and you have checked to make sure the address is correct, the next thing you should do is try to contact the person you were trying to e-mail by other means. Frequently, people are not aware that they are bouncing e-mail until someone else tells them.

New paragraph Mailbox Full bounce also known as 'Recipient Over-quota', '<recipient>'s mailbox is full' or 'Mailbox disk quota exceeded' indicates that, even though an e-mail address is good, the subscriber’s mail server rejected the e-mail. This is because most e-mail servers and mail hosting providers set limits on the amount of e-mail that will be stored in an account. This error will stop as soon as the recipient makes additional room in their mailbox (usually by removing old messages from the server), so you should probably resend your message a little later. However, especially with free accounts, this message could actually mean the user no longer checks the account.

New paragraph Message exceeds size limit bounce means that the size of your message, including all headers, text and attachments, exceeds the domain's maximum per-message size limit - essentially, that your e-mail is too big to be accepted. You should try to reduce the size of the message, or try to split the e-mail into smaller parts and resend it.

New paragraph Domain Not Found means that the domain name to which you sent the message does not exist. Usually, this means you misspelled the domain name, but it may indicate a problem with the domain's record that prevents the domain from being found.

New paragraph SPAM - System administrators frequently set up their systems to refuse mail from spammers, but since no spam filtering system is perfect, your message may have been caught in the spam block. It means that your provider's domain name is explicitly listed as a known spammer on a blacklist. This may be based on an external service that provides blacklists of known spammers to ISPs, or the administrator may have placed a block based on a large volume of mail coming from your domain. Most of the time, your e-mail provider will need to contact the system administrator to have the block removed, so you should contact your provider immediately.

New paragraph Too Many hops indicates that mail is probably caught in a routing loop. Either an alias for a local user points to a recursive alias on another system, or two systems are using each other in their MX records. There are other possible causes for this error, although these two are the most common culprits.

New paragraph Connection Timed Out also known as 'Connection Refused' usually results from high volumes of mail being processed at the time your message was received. This could be due to the server receiving more mail then it is used to, a external attack on a domain or an internal setup problem, causing the domain's mail servers to refuse connections or cut connections before a message is fully sent. Mail exchangers are set up to only accept as much mail as they can handle, so when problem is resolved, you will be able to send your mail without problem.

New paragraph Relay Access Denied occurs when a domain has recently changed hosts, and while the change has taken place, the new domain record has not yet propagated fully, and your message reached the old hosting company which no longer accepts mail for the leaving domain.

New paragraph Residential IP address means addressee server doesn't accept messages sent from a residential IP address. A residential IP address (either fixed or dynamic) is the one any DSL, cable or modem user get when connecting to the internet. Basically, that means the addressee server doesn't accept e-mails from those users using their own in-house SMTP server. AOL is one of those servers: http://postmaster.aol.com/guidelines/standards.html. For more info on this topic read: "Using your own SMTP server, advantages and drawbacks".

New paragraph Unknown - While many bounce messages are returned with clear and concise reasons why delivery has failed, there are unfortunately many non-standard and unique ways in which e-mail servers will bounce messages. When e-mails are bounced because of “unknown” reasons, the e-mail address may or may not be bad and/or the e-mail may or may not have been received. Sometimes, this type of bounce is due to a temporary failure on the Internet (e.g., a mail server is down, a connection is lost, etc.).


Credits: PoBox - Common Bounces page is one of the source we have used for bounces definitions and recommended actions. PoBox is a popular e-mail service that offers lifetime e-mails.


 Rate This Page!
Stan Busk Stan Busk
August 12, 2019




Recent questions from our MaxBulk Mailer users
  Need help installing MLM on server Update Screenshot
  Images not displaying in Preview after update to 8.7 Update
  How to send an email with a picture in the body Update YouTube Video
  Images are missing in the message preview Update
  Mail being sent to unsubscribed addresses Update YouTube Video
  Amazon SES (correct) settings Update Screenshot
  Picture with text on the right Update YouTube Video
  Not receiving the Delivery Report Update YouTube Video
  I've tried to download the latest version for 3 days... Update
  MLM Unsubscribe feature
  Spaces disappearing when using the Styled Text format
  Email editor and responsive emails
  Text disappearing when previewing and sending
  BCC sending mail merge email
  Question about your software
  Accessing the MaxBulk Mailer blacklist YouTube Video
  Erreur #103: Le URL n'est pas valide
  Maxbulk - switching computers
  Unable to import my contacts into MaxBulk Mailer YouTube Video
  Setting DKIM for the first time
  MLM Unsubscribe Link Screenshot
  Authentication errors...
  Cannot authenticate with Gmail YouTube Video
  Importing a csv/txt file YouTube Video
  Importing recipients from a text file YouTube Video
  TLS1.2 support
  Upgrading 8.5 to 8.6
  Unexpected Blacklisting YouTube Video
  Comcast residential bulk limits
  HostGator delivery limits
  Someone using your software is sending SPAM
  Mise à jour vers 8.6.1
  Error in the installation 'api-ms-win-crt-heap-l1-1-0.dll is missing
  Lately all my emails are going into the recipients spam folder
  Resend Registration Licenses
  Mail-merge sender data using tags YouTube Video
  How to embed a photo into the email text
  Messages says delivered but I haven't received it
  Lost emails
  Custom Attachments
  TLS 1.2 Support
  Upgrade MaxBulk Mailer SE to Pro
  I purchased the product and did not receive the serial number
  Can't send emails thru Gmail YouTube Video
  Where are the delivery logs?
  Most of my messages are rejected
  Earthlink changed settings and MailBulk Mailer does not work
  No consigo que envíe mails. SSL
  Sending to a maximum of 300 e-mails per hour
  My customers are not receiving my messages
  Last update broke everything...
  Recuperar Maxbulk Mailer SE
  MaxBulk Mailer no longer sending links
  Someone is illegally using your software with my email address.
  MaxBulk Mailer SE
  Custom Max Bulk / Adding new features
  Someone is spoofing my email address to send spam
  How can I use my update plan on a new computer?
  Why do I get a Delivery Report message after each delivery?
  What mail server can I use with MaxBulk Mailer?
  Subject Command Tag YouTube Video
  PDF attachments not received
  Remote lists
  Déplacement/copie de contacts entre documents
  MLM upload gives 0 address(es) have been uploaded to 'List'
  Where to find the log files of Maxprog Bulk Mailer
  Exporting data does not include past sent information
  Unsubscribe with text file does not update remote list
  Max Bulk Mailer crashes every time after send 100-150 emails
  Can't find my activation key
  Authentication failed / Relaying error
  How do I turn of Click Tracking ? in Plain Text?
  Computer crashed, trying to rebuild mailing lists and preferences
  MLM URLs don't work
  Creating a remote list
  Your Kind Assistance Please!
  Word docs with weblinks
  La page web reçue est différente de celle envoyée avec mbm
  Erreur de n° de série
  The software asks for an account ID and password
  Forwarding emails sent by MaxBulk, cut and paste not working
  MLM cannot connect
  Resend/Recall Function
  Where are the logs?
  Won't send any emails
  My computer rebooted and i lost my serial number
  Transferring recipient lists between two MaxBulk Mailer copies
  Links not working
  Je n'arrive pas à envoyer mon message à toute ma liste en une fois
  Quels sont mes identifiants MLM? Screenshot
  DMARC Evaluation error
  Where are the preferences and the lists stored on Windows?
  Web Page format doesn't work for me
  Upgrade to the App Store app?
  List of attachments in the Preview panel
  How do I get a picture to be displayed on the top of the message? YouTube Video
  Recipients are no longer organized alphabetically
  I would like to know if MaxBulk Mailer can personalize emails?
  Chinese characters and trial version footer issues
  How can I upgrade the App Store version to last available on maxprog?
  Unified Email server
  I'm receiving lots of 'Undelivered Mail Returned to Sender' bounces
  Connection problem with Apple iCloud server Screenshot
  Free upgrade, or not free?
  I can't send a PDF attached to my message when it contains pictures
  Problem applying styles to a conditional statement result
  Any MaxBulk Mailer tutorial to get started?
  How to upgrade from Standard to Pro Screenshot
  License Key Recovery
  Cannot install the last update
  MaxBulk Mailer sent all the messages to me rather than the recipients
  Erreur d'authentification du serveur Gmail YouTube Video
  Does MaxBulk Mailer come with its own internal SMTP server?
  Pièces jointes
  How I can change the old activation key with the new one?
  Adding Hyperlinks to MaxBulk Mailer messages
  Emails not received despite MaxBulk Mailer delivery confirmation
  Any dedicated bulk mail server I can use with MaxBulk Mailer?
  Can I pay with Bitcoins?
  Adding an Unsubscribe link to messages
  Your document is set to ISO-8859-1 but your HTML code use UTF-8 Screenshot
  Updates for AppStore Version
  Adding a URL to an image and placing pictures side by side YouTube Video
  How to configure office 365 of microsoft

  [Valid RSS]  Subscribe to Maxprog's Knowledge Base

Generic questions
New paragraph
How do I install Maxprog software on my computer?
macOS
MS Windows
New paragraph
How can I change an application language?
macOS
MS Windows
New paragraph
How to register the software I've just purchased?
macOS
MS Windows
New paragraph
How can I recover the serials I have lost of products I purchased here?
macOS
MS Windows
New paragraph
How can I recover my serial from a registered application?
macOS
MS Windows
New paragraph
How can I find out the product name and version my serial unlocks?
macOS
MS Windows
New paragraph
Where can I read your software License Agreement?
macOS
MS Windows
New paragraph
How to fix software issues (doesn't start, runs slowly, crashes often, ...)
macOS
MS Windows
New paragraph
Double-clicking on my files no longer opens them with the software, why?
macOS
MS Windows
Stan Busk If you want to make the most of the software that you have acquired at Maxprog, do not miss the Stan's Blog. It is a library of Tutorials and Tips covering specific features and tipical problems you may have when using our tools. This page is updated regularly depending on the topics discussed in our public forums and issues reported thru our HelpDesk. If you are interested on what we are currently working on (or want to participate in beta testings) don't miss the Stan's Logbook.
For years, MAX Programming has provided companies around the globe with sophisticated and innovative solutions. Our commitment to quality is not only evident in our products, but also in our people. It is our mission in Professional Support Services to ensure that our products perform to the fullest of their ability in order to meet the business objectives of our customers. We provide the tools and information required for improved productivity. To accomplish this, we offer an array of services including: Technical Support, Education Services and Consulting Services.

Maxprog is part of an internet site network made of desktoolset.com, emaildesignstudio.com, familycash.com, icash.promo, maxbulkmailer.com, maxprog.com, maxprog.net, maxprog.org, maxprog.us, myrecipients.com, newslettercomposer.com, sharedcontents.com, stanbusk.com, usertools.com.
MaxBulk Mailer is a full-featured and easy-to-use bulk mailer and mail-merge software for macOS and Windows that allows you to send out customized press releases, prices lists, newsletters and any kind of text or HTML documents to your customers or contacts.

MaxBulk Mailer is fast, fully customizable and very easy to use. MaxBulk Mailer handles plain text, HTML and rich text documents and gives full support for attachments. With MaxBulk Mailer you will create, manage and send your own powerful, personalized marketing message to your customers and potential customers.

Thanks to its advanced mail-merge and conditional functions you can send highly customized messages and get the best results of your campaigns. You also have support for international characters, a straightforward account manager with support for all type of authentication schemes including SSL, a complete and versatile list manager, support for importation from a wide range of sources including from remote mySQL and postgreSQL databases.

MaxBulk Mailer is a software tool that you purchase once, no need to pay on a per-email basis to submission services!

   Currency  59.90
49.99   
 

Home Products Downloads News Store Support Forums