There are times a software or its settings files may become corrupted, that usually happens after a system or an application crash. Including directory privileges can be an issue in given situations. If files become corrupted, you may see one or more of these problems:
- Crash on start, MaxBulk simply quits, crashes on start or doesn't even start.
- Crash during software operations. MaxBulk crashes during e-mail deliveries.
- Impossible to save documents. 'Save' and 'Save As' menus don't respond anymore.
In order to resolve the problem, please follow the steps listed below:
For Mac OS X:
1.- Remove all MaxBulk Mailer copies from your computer.
2.- Remove these 2 folders:
|
~/Library/Application Support/Maxprog/MaxBulk Mailer/Connection Logs |
|
~/Library/Application Support/Maxprog/MaxBulk Mailer/Error Logs |
Note that on older versions those files may be located in the
'~/Documents/Maxprog/MaxBulk Mailer/' folder.
3.- Remove these 2 files:
|
~/Library/Preferences/MaxBulk Mailer-X.plist |
|
~/Library/Preferences/Maxprog/Maxbulk/Preferences |
4.- Download Cocktail or Onyx
Launch the application, go to the 'Cache' tab, check 'System cache' and 'User cache', hit remove and restart your system.
5.- Repair disk permissions using this command in the Terminal:
|
% sudo diskutil repairPermissions / |
6.- Run Mac OS X maintenance commands using Terminal:
|
sudo periodic daily |
|
sudo periodic weekly |
|
sudo periodic monthly |
7.- Update prebindings using Terminal:
|
sudo update_prebinding -verbose -force -root / |
8.- Restart your computer.
9.- Download a fresh copy of last MaxBulk Mailer.
10.- Copy MaxBulk Mailer folder to your application folder.
If the problem persists we recommend you to use Onyx. Onyx is a tool that can help you fix problems on your system. Go to the 'Automation' panel, select all the options and click on the 'Execute' button. Then restart your computer and check if your problem has been fixed. If your problem has not been fixed you will have to run the tasks manually. Note that you will be asked to reboot after each task. There is no need to do that, just reboot once you have run all the tasks.
Maintenance panel
- Run the permissions reparation from the first sub-panel by clicking on 'Execute'.
- Select the 'Daily', 'Weekly' and 'Monthly' scripts from the 'Scripts' sub-panel and click on the 'Execute' button.
- Select 'LaunchServices' and 'dyld's from the 'Rebuild' sub-panel and click on the 'Execute' button. (You can also select to rebuild the Spotlight Index).
Cleaning panel
- Check everything from the 'System' sub-panel and click on the 'Execute' button.
- Check everything from the 'User' sub-panel and click on the 'Execute' button.
- Check 'Browser Cache' and 'Download Cache' from the 'Internet' sub-panel and click on the 'Execute' button.
- Check 'System and Users' from the 'Fonts' sub-panel and click on the 'Execute' button.
- Check everything from the 'Logs' sub-panel *BUT* 'Conversations log of instant messaging' and click on the 'Execute' button.
- Check 'Recent Items', 'Obsolete items' and 'Previous 'iTunes Libraries' from the 'Misc' sub-panel and click on the 'Execute' button.
Once done, restart your computer.
For Microsoft Windows:
- Try step #3 first.
- If it doesn't fix your problem then perform all steps from #1 to #6
1.- Remove all MaxBulk Mailer copies from your computer.
2.- Remove these 2 folders:
|
C:\Documents and Settings\<your_account_name>\My Documents\Maxprog\MaxBulk Mailer\Connection Logs\ |
|
C:\Documents and Settings\<your_account_name>\My Documents\Maxprog\MaxBulk Mailer\Error Logs\ |
3.- Remove this file:
|
C:\Documents and Settings\<your_account_name>\Application Data\Maxprog\MaxBulk\MaxPrefs.ini |
4.- Restart your computer.
5.- Download a fresh copy of last MaxBulk Mailer.
6.- Re-install MaxBulk Mailer on your system.
If the problem persists we recommend you to to clean your computer with either AVG TuneUP or CCleaner. Both tools are available as demos you can try before purchasing.
Written by Stan Busk
for Maxprog, LLC
