There are several explanations for frequent connection drops:
• Your ISP (Internet Service Provider) may have placed some kind of delivery threshold to your account thus when you reach the limit the connection between MaxBulk Mailer and the server get closed by the latter. You have to contact your ISP to find out what those limitations are and set MaxBulk Mailer Group and Interval settings accordingly.
• Your ISP doesn't support multiple simultaneous connections. It is true that MaxBulk Mailer supports multiple simultaneous SMTP connections and SMTP servers use to support that feature as well but sometimes due to a temporary overload the server can drop connections or simply allows one connection only at a time per user. Multiple connections work fine most of the time though however if you run into this issue too often reduce the connections amount to 3, 2 or even 1. Perhaps your server never allows more than one stream at a time, so try setting the connection to 1. It will go slower though.
In all the situations above, once MaxBulk Mailer has finished sending but delivery report shows there are undelivered recipients left or the connection has been dropped by the server, just press the Send button again, MaxBulk Mailer will then send all remaining e-mails discarding the ones that have been already sent. You can press the Send button as many times as you wish. The delivery report always shows you if all recipients were sent or not and each recipient icon changes from a 'Card' to a 'paper plane' icon once delivered.
An entry with an 'paper plane' icon will always be discarded preventing MaxBulk Mailer to send your message several times.
• You run MaxBulk Mailer on Microsoft Windows with an anti-virus software. Most anti-virus software will cause problems if they are configured to check outgoing messages for viruses. In fact, MaxBulk Mailer delivery rate is far too high for an anti-virus to follow so after a few deliveries the connection will be dropped. We have seen that effect with Symantec Norton Anti-virus. Hopefully most anti-virus let you deactivate checking on outgoing messages. Refer to your anti-virus user guide for further information.
If you want to make the most of the software that you have acquired at Maxprog, do not miss the Stan's Blog. It is a library of Tutorials and Tips covering specific features and tipical problems you may have when using our tools. This page is updated regularly depending on the topics discussed in our public forums and issues reported thru our HelpDesk. If you are interested on what we are currently working on (or want to participate in beta testings) don't miss the Stan's Logbook.
For years, MAX Programming has provided companies around the globe with sophisticated and innovative solutions. Our commitment to quality is not only evident in our products, but also in our people. It is our mission in Professional Support Services to ensure that our products perform to the fullest of their ability in order to meet the business objectives of our customers. We provide the tools and information required for improved productivity. To accomplish this, we offer an array of services including: Technical Support, Education Services and Consulting Services.
MaxBulk Mailer is a full-featured and easy-to-use bulk mailer and mail-merge software for macOS and Windows that allows you to send out customized press releases, prices lists, newsletters and any kind of text or HTML documents to your customers or contacts.
MaxBulk Mailer is fast, fully customizable and very easy to use. MaxBulk Mailer handles plain text, HTML and rich text documents and gives full support for attachments. With MaxBulk Mailer you will create, manage and send your own powerful, personalized marketing message to your customers and potential customers.
Thanks to its advanced mail-merge and conditional functions you can send highly customized messages and get the best results of your campaigns. You also have support for international characters, a straightforward account manager with support for all type of authentication schemes including SSL, a complete and versatile list manager, support for importation from a wide range of sources including from remote mySQL and postgreSQL databases.
MaxBulk Mailer is a software tool that you purchase once, no need to pay on a per-email basis to submission services!