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eMail Bounce Handler | Frequently Asked Questions

eMail Bounce Handler

Frequently Asked Questions

Compatible with MS Windows Compatible with MacOS

Using eMail Bounce Handler efficiently

eMail Bounce Handler starts downloading everything from your POP or IMAP mailbox processing all the messages to find out whether they are bounces or not, extracts addresses, deletes them and keeps all other messages untouched. Usually you will use eMail Bounce Handler right after sending a message with MaxBulk or any other bulk mailer, this way:

1.- Shut down all mail applications (to avoid any of them to interfere).
2.- Verify your recipient e-mail list with eMail Verifier (optional).
3.- Launch MaxBulk Mailer and send your message.
4.- Wait until delivery is done.
5.- Launch eMail Bounce Handler.
6.- Set it to run every 15 minutes.
7.- Wait at least 60 to 120 minutes until eMail Bounce handler is finished.
8.- Save eMail Bounce Handler bounce addresses list (1).
9.- Rename the file to "DELETE" and drop it over your master list in MaxBulk. (2)

(1) Click on the 'Export' button (or select the 'File > Export As Text' menu) and in the Fields column select E-mail address and click on the arrow key to move that selection to the Export column. Click on Export and name the file DELETE.

(2) Make sure MaxBulk Mailer is open and the list that you want to update is selected, then drag your DELETE export file that you created in Email Bounce Handler and drop it over your master list in the MaxBulk Mailer window.

Note that you may use the same eMail Bounce Handler document several times, after each mail campaign. Once you reach a given number, say 10 mailings, you can choose to generate the DELETE list with all addresses that have bounced 10 times. That is to make sure you will never delete temporally down or over-quota addresses.

The use of eMail Verifier is totally optional yet that tool will reduce your bounce rate about 70 to 80%. Cleaning a list with eMail Verifier is explained here. It is actually recommended to clean your lists with eMail Verifier since a high bounce rate can flag your message as spam in given systems.

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