You may be concerned about downloading a virus that's going to destroy your computer. You may wonder whether the file you're downloading is safe or not. Everyone knows that the Internet is huge, there are many online threats like viruses, phishing, and spyware. A web site may try to deceive you, steal your credit card numbers or passwords. So, how can you be sure whether this web site is safe?
Maxprog web site belongs to Maxprog a Limited Liability Company (LLC) 7901 4th St N STE 300 St. Petersburg, FL US 33702, in business since January 2002. Feel free to check our tax id number.
This site is safe, downloads are virus-free and we are a legitimate company. Our site is hosted in the US, all our downloads are digitally signed and we use Paypal, FastSpring and the Apple App Store for payment processing. We do not have access to your credit card info.
You will find below a few links to get more information about us and get our site checked by trusted third party services:
Yes, actually all our products are 'Try-Before-Buy' and demo/trial versions are available here. During your trial period, our support staff is available to assist in installation and configuration via our help desk. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase. We refund Try-Before-Buy software only in very specifc situations.
Note that all our demo/trial downloads are actually full versions that only need to be activated. If you decide to purchase a license there is no need to download the software again, just activate it with the serial you receive by email right after the purchase (Once you have paid you will receive your registration information via email, messages are sent by a fully-automated system so you should receive the message within seconds or minutes of completing your payment depending on network conditions). The software License Agreement (EULA) is available here. Activating Maxprog products is explained here: How to register the software I've just purchased?
Demo/trial versions are all limited in functionalities, they are not time-limited. Those limitations are explained when the sofware get launched. Return to Top
PayPal is the payment processor service we have been using successfully for years to sell and to get paid for our products worldwide.
PayPal is the safer and easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002. Return to Top
I don't want to use Paypal, how can I purchase from you?
PayPal is very likelly the safest and easiest way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. Paypal allows you to pay either using your Paypal account or directly using your card. That means you don't need to open an account and if you have one but you don't want to use it for a given purchase just do it! In other words, despite it is far better to take advantage of the security a Paypal account offers, you are free to do whatever you want.
However we decided to offer an alternative. Indeed we have a second store at FastSpring. It is similar to our Paypal store but all the checkout is made at FastSpring.In addition most of our products are available at the Apple App Store. Return to Top
Do you send an invoice after I purchase a product from you?
Yes, an invoice is sent to you by email right after you make a purchase from us. Note that we use 3 different payment processors, Paypal, FastSpring and Apple. Only when purchasing on our Paypal store you will get an invoice from us, it is a direct sale between you and our company. If you purchase at Apple or at FastSpring, Apple/FastSpring will send you the invoice. It will be an invoice between Apple or FastSpring and you.
You can modify or get our invoices resent but we cannot modify the ones issued by Apple or FastSpring for you. If you need to modify a FastSpring invoice please contact FastSpring here. If you need to modify the billing address of one of our invoices just look at the copy you received by email, there is an 'Edit' link just in front of Bill To:". You can also go to the following page, type the serial your recieved, click on 'Get Info' and then click on the link below your name and email address. That will take you to the invoice with the same 'Edit' link in front of "Bill To:"
Note that you can display our invoices, you just need to use the following URL replacing TRANSACTION_NUMBER with the Paypal transaction number:
https://www.maxprog.com/store/invoice.php?t=TRANSACTION_NUMBER Return to Top
I am entitled to VAT exemption, how can I purchase without VAT?
If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Our store tries to detect your location and displays a VAT Exemption link if apropriate. By clicking on that link you will be taken to the VAT Exemption page, enter your VAT exemption identification and click on the 'Validate' button. Your VAT identification number will be validated by the European VIES server.
When your VAT exemption number has been validated, you will be redirected back to the store and your order will automatically be updated to zero rate the VAT if applicable. In the event that your order is not zero rated then we will not be able to zero rate this order.
VAT is not refundable once the order has been processed.
Note that our other store at FastSpring also support VAT exemption in a similar way by asking for the VAT indentification code during the checkout process. Return to Top
How long does it take to receive my registration information?
Once you have paid you will receive your registration information via email. Messages are sent by a fully-automated system so you should receive the message within seconds or minutes of completing your payment depending on network conditions. (Yet in rare ocasions it can take up to a couple of hours). Note that if you have used a PayPal eCheck it will take at least 4 days though. Please read below to get more information on PayPal eChecks.
PayPal eChecks: If you paid using a PayPal "eCheck" then the transaction will not be completed until the payment has cleared. Just as it would for a real-world check, PayPal imposes a clearance delay of several days (typically about four business days) before allowing the funds to clear and the transaction to be completed. Immediately upon clearance PayPal's automated systems will cause your registration information to be sent to you via email. There is no human intervention required so there should be no additional delays. Note that perhaps you did not ask Paypal to use an echeck. Actually Paypal will switch to that payment method if the credit card associated to your account is not available, is out of date or has expired.Return to Top
How many copies of the software can I register with the same key?
If you have purchased a Single-User license, your activation code only allows you to use the software on one single computer at the same time. You may indeed register a couple of copies with the same key but you are not allowed to use both of them at the same time. Using our software on multiple machines with the same activation code at the same time is a violation of the User License Agreement (EULA) that comes with the software.
If you need to use our software on multiple computers simultaneously you can purchase a license pack here. We offer packs of 2, 3, 5, 10, 25, 50 and 100 licenses with a great discount. Return to Top
Absolutely not! Following the License Agreement (EULA) that comes with the software you have purchased, chapter #5, licenses are nontransferable.
Our software is licensed, not sold, to you ("Licensee") by Maxprog for use only under the terms of the License Agreement, and is protected by United States copyright laws, by laws of other nations, and by international treaties.
The License Agreement (EULA) is a legal agreement between you, the end user, and Maxprog. Be sure to read it before using the software. By using the software (regardless of whether you have registered the software or not), you are agreeing to be bound by the terms of this agreement. If you do not agree to the terms of this agreement, delete all copies of the software from any storage devices upon which you have placed it. Return to Top
Your registration information is automatically sent after automatic checking of the payment, by e-mail to the email address that you provided during your payment. If you provided a wrong return email address you won't be able to receive your registration information. Messages are sent by a fully-automated system so you should receive the message within seconds or minutes of completing your payment depending on network conditions. If after waiting a couple of hours you still have not received your license notice check the following:
Check that our message containing the registration information did not get falsely identified as spam and diverted to your junk mail folder. If your email client, or your email server, or your ISP has a misconfigured anti-spam filter you might not be able to receive your registration information. If your email box is full you won't be able to receive your registration information either. If you have a challenge-response system in place it may have bounced the message containing the registration information and prevented it from being delivered. Given that such messages are sent by an automated system there is no human that could respond to such a challenge; you'll therefore need to check your quarantined messages or add the appropriate maxprog.com address to your "whitelist". If you don't receive an answer from us after a couple of days, please open a support ticket and request that your registration information be sent to a newer address (please supply your full name, old email address, new email address, product purchased, purchase date, and receipt or transaction number).
Your internet connection might not be stable or your internet browser probably did not download correctly the file from our website. Check that your internet connection works correctly, empty the cache of your internet browser, and redownload the file from scratch. When your file is correctly downloaded, you don't have any error message when it uncompresses. Once the file is uncompressed, just launch the application located inside the folder. Return to Top
All the registration codes (aka activation or serial codes) we send are fully tested and validated for the application and version of the software you have purchased. If you can't make yours work it's often a problem on your side, in the way you use it. Read again carefully the registration email you received. Everything is explained in it. Make sure that the registration code you use is for the right application but also for the right version, you can get that information here. Make sure that you enter correctly your registration code (exactly as it is given in the email) in the registration window, then click on the "Register" button. If a failure message appears, check again the registration information you entered. Remember that is it better to copy and paste the code that typing it.
Registering/activating an application is explained is detail here.
If you really can't manage to do it, please open a support ticket here accompanied with the registration email you received.
Note that a registration/activation/serial code may have been deactivated or cancelled because you asked us or the payment processor for a refund or asked your bank to cancel the purchase (charge back). In very rare ocasions we also deactivated registraction codes as a result of a proven License Agreement violation. Return to Top
We always answer your requests. If you send us an email or open a support ticket with a wrong return email address you won't be able to receive an answer from us. If your email client, or your email server, or your ISP has a misconfigured anti-spam filter you might not be able to receive an answer from us. If your email box is full you won't be able to receive an answer from us either. If you don't receive an answer from us after a couple of days, please open a support ticket. Note that our help desk system allows you to track the status of submitted requests, post follow-up notes and correspond with help desk operators in a bulletin board fashion. In order to use all these benefits you need to login using your user id and password before submitting service requests. Registration is quick and free. We recommend you to do it!Return to Top
You can get help here or report a problem here. Note that the aim of a problem report is to enable us (the programmers) to see the program failing in front of us as it does in front of you. Therefore you should give careful and simple to understand but detailed instructions on how to make it fail. Try to reproduce the problem on your side with simple steps. Make things as simple as possible. If we can make it fail, we will try to gather extra information until we know the cause. If we can't make it fail, we will have to ask you to gather that information for us.
Please avoid reports that say nothing, like "It doesn't work!", reports that make no sense to you, reports that don't give any information at all, reports that give speculative or too wide information. Be aware that a problem can come from your operating system, somebody else's program or a network failure. Try to make very clear what are actual facts ("I was at the computer and this happened") and what are speculations ("I think the problem might be this"). Leave out speculations if you want to, but don't leave out facts. Describe what happened. Tell us exactly what you saw. Tell us why you think what you saw is wrong; better still, tell us exactly what you expected to see.
When you report a problem, you are doing so because you want the issue fixed. There is no point in swearing at the helpdesk operator or being deliberately unhelpful. It may be our fault and your problem, and you might be right to be angry with us, but the issue will get fixed faster if you keep cool and help us by supplying all the information we need. Purchasing a product doesn't imply the right of being un-respectful with us, everything can be solved peacefully. Adding pressure will not necesarilly get a problem fixed faster. Please read the following page: The customer is always right, oh... really?
Give us some credit for basic intelligence: if the program really didn't work at all, we would probably have noticed. Since we haven't noticed, it must be working for us. Therefore, either you are doing something differently from us, or your environment is different from ours. We need information; providing this information is the purpose of a problem report. More information is almost always better than less.
If you are not reporting a problem but just asking for help using the program, you should state where you have already looked for the answer to your question. ("I looked in chapter 4 and section 5.2 but couldn't find anything that told me if this is possible.") This will let us know where people will expect to find the answer, so they can make the documentation easier to use. Return to Top
All our products are 'Try-Before-Buy'. During your trial period, our support staff is available to assist in installation and configuration via our help desk. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.
Maxprog will refund your purchase under the appropriate circumstances; for example, if you accidentally hit the "Buy" button twice and end up buying two licenses only seconds apart when you intended to buy only one then Maxprog will refund the duplicate payment on request. In given situations and only within 30 days of purchase, if due to technical difficulties (we are unable to solve thru our help desk) or platform incompatibilities the software will not function, we will issue a refund. The same applies in the case it was imposible for you to run into a given issue just trying the demo or the software doesn't perform as expected in real use. In such instances just ask for your refund, we require that you provide enough information for us to positively identify your purchase transaction.
Please note that purchases made with cryptocurrencies (Coinpayments) are not refundable. Also note that upgrades, updates and update plan purchases are not refundable either. Offers are not retroactive, we do not refund the purchase of software upgrades nor of full software licenses because of offers received by e-mail, placed on forums or web sites, under any circumstances!
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
We use Paypal, FastSpring, Coinpayments and the Apple App Store as the payment procesors. You will find below the links to initiate refunds or the explanations to do it for each of the processor we use:
Once you get your refund we will simply revoke your license. Note that if you don't respect our refund policy you will be banned from this site and you will not get any more support from us. Return to Top
VAT is not refundable once the order has been processed.
If you really want a VAT exemption you will have to purchase again, using the same email address, and then ask us to refund the first purchase. When purchasing click on the VAT exemption link; our store tries to detect your location and displays a VAT Exemption link if apropriate. By clicking on that link you will be taken to the VAT Exemption page, enter your VAT exemption identification and click on the 'Validate' button. Your VAT identification number will be validated by the European VIES server.
When your VAT exemption number has been validated, you will be redirected back to the store and your order will automatically be updated to zero rate the VAT if applicable. In the event that your order is not zero rated then we will not be able to zero rate this order.
Note that our other store at FastSpring also support VAT exemption in a similar way by asking for the VAT indentification code during the checkout process. Return to Top
Are the software updates and support free of charge?
When you purchase a software license from us you automatically get 12 months of support and free updates. After that, you have the choice between keeping using the last version you are entitled to or renew by purchasing an update plan. Note that your license never expires! You can continue to use the version you purchased forever (as long as it works with new OS versions), indeed your activation code will always work for the version you purchased and for all the updates released during the 12 months period from the date of purchase or previous update plan if you already purchased one. An update plan actually allows you to use new versions and get support for more time, it is not a mandatory subscription in order to continue to use the software you purchased, it is a totally optional way of getting updated versions.
Despite being completely optional an update plan is quite recommended since it allows you to keep your software up-to-date, you no longer have to wait for a major release to enjoy new features. If you are not ready yet or you are happy with the version you have, no problem, just forget about update plans, you can perfectly continue to use the version you purchased for months or years, as long as it works on your system. When purchasing an update plan you automatically get access to the very last version along with the updates for the selected period.
You will be notified by email when your update plan is about to expire or has expired. That email will contain all the information you need to proceed. In addition our software will also display an alert at launch. You can also check the expiration date of your license here. We offer 12-months, 2-years, 3-years and 5-years update plans with very agresive prices and discounts.
This web site allows you to download updates (when available) any time day or night for any version of Maxprog products that you have purchased.
To see a description of every update we've released so far, visit our Last News Page. To check if updates are available for your product, select the 'Check for updates' menu from inside the application or click the Download link at the top of this page. Note that by default all our software check for updates at launch and will let you download the last version if it is newer than the one you are using.
We try to keep a repository of most previous versions so you can always use the very last version of the product you are entitled to. You can find out what is the last version you can use here.
If you have any questions about our update plans, our support staff is available to assist you via our help desk. Return to Top
Where can I download a previous/old version of the software?
We always try to keep as many versions of our products as possible. The old versions page is available here. You can also find out what version your activation key/serial code is for here.
Note that we provide this service for free but we have no real obligation to do so. Indeed, if the version of the program you purchased is no longer available MAXPROG CANNOT BE HELD ACCOUNTABLE FOR ANY DELAY, DATA LOSS OR ANY OTHER DAMAGE. Usually it is your responsibility to keep what you purchase in a safe place and perform backups. Return to Top
What products/features are planned for the next months?
We prefer not to talk about products that don't officially exist or features that have not been implemented yet except to our Alpha and Beta testers. A product or feature officially exists once it has been advertised on this site. That includes new products, products ported to new platforms, new relevant features and upcoming updates. A new product or feature is somewhat secret until release because we do not want you to feel cheated or disappointed. Indeed we may fail or fall behind schedule due to unforeseen difficulties.
We always listen to our customers thru the public forums and the support help desk, we take note of absolutely all feature requests and bug reports. We may give an opinion but that's all, we very rarely engage ourselves to develop stuff on demand or deliver regular updates.
It is a real pleasure to run this company and serve you but you have to understand that to preserve our freedom and to avoid misunderstandings our business directions and decisions should remain private. Return to Top
In a perfect world, calling a business for help would be quick, painless, productive, and human but it’s time to stop thinking that phone support is so essential. We know people want to pick up a phone and talk to a live human being. We all want assurance that our money is being spent on something maintained by human beings who speak our language and live in our same country. We also totally and completely understand some people’s experience with email tech support is way too techy, unreliable or frustrating and dialing an 800 number is an escape from that. But why a person would rather sit on the phone for however long it takes, maybe 45 minutes, rather than send an email and go about their life while it’s read and replied to? Besides, phone calls require you to stop what you’re doing, go to a quiet place, and concentrate. It requires waiting on the line, listening to hold music, being transferred and possibly having the call lost, all so you have to start over again. You can’t share a phone call with your colleagues, you can’t get someone else’s input or feedback.
Emails can be printed out and saved. They can be sent to someone else who can chime in on the thread. They’re a historical document you don’t have to copy down hurriedly while information is spewed out to you. They can be sent quickly, tagged, labeled, archived. You can contact with our Online Help Desk whenever you want, there’s no business hours to abide by or schedule to confer with.
We get requests every day from people who don’t think email support will cut it and demand a phone number to call us. Their worries are assuaged when they get a reply from us in less than 15 minutes that is informative, helpful and obviously written by a human being. It’s absolutely 100% possible to provide excellent customer care without a phone or phone number, and our company proves that daily.
We’re lucky that we have an Online Help Desk support system that works and is incredibly efficient considering the volume of customers we interact with daily. It works because we’re committed to making it work. Return to Top
What are the 'Deal of the Day' offers? How can I take advantage of them?
The Maxprog online store sometimes runs 'Deal of the Day' offers. Those offers are visible on the product pages as well. They use to be limited to 24 hours and a countdown counter is visible next to the offer. The discount applied to the price may vary depending on many factors including your geographical location. The discount rate is calculated automatically by the store and maintained until expiration. The frequency of the offers also depends on the store since most of our system is automated.
Note that an offer may be extended or may expire ahead of schedule.
Also note that offers are not retroactive, we do not refund the purchase of software licenses because you later see a better offer on our store.
If you have any questions about our 'Deal of the Day' offers, our support staff is available to assist you via our help desk. Return to Top
You've received an invoice but you've never purchased anything from us, how comes?
You have been the victim of a fraudulent purchase, maxprog is a respectable software company that would never charge your credit card without you knowing, our store is for people to purchase at their will.
Someone, somewhere on the internet has used your credit card or your Paypal account to purchase a product from the maxprog store. Check what happened with your bank, change your Paypal password, cancel your card if necessary. You have to act fast since that was just a test, the fraudster may use your info again to purchase something more expensive elsewhere.
The internet is an hostil place where gangs of angry delinquents will do everything to steal others money, since we only use Paypal, Apple and FastSpring card processors, just contact the appropriate people. Despite the purchase was to us, we have nothing to do with that, you have to open a formal complaint to Paypal, Apple or FastSpring, explain the case and change passwords if necessary. Indeed your credit card data may have been stollen or your PayPal account credentials may have been compromised. Return to Top
Someone sent spam using your name and/or email address, how can this be stopped?
Anyone with whatever email software can hack an email account and send stuff on your behalf. This is much more easy to do that you can imagine. We can do very little here. Indeed a software of ours may have been used but it was very likely a pirated copy. The people behind are very likely from some remote country you have never heard about and are hidden behind anonymous proxies.
Maybe the best you can do if someone have used your account for criminal activities is to contact the police, they may have a web page in order to report such thing:
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