Home Products Downloads News Store Support

Maxprog Logo  

Maxprog Scripts

Mailing List manager Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

New paragraph Are there tutorials available?
New paragraph The automatic install has failed, what can I do?
New paragraph When I run a MLM command with my browser all I get is an empty page
New paragraph When I run a MLM command with my browser I get an 'Internal Server Error'
New paragraph Parse error: syntax error, unexpected $end in .../html/lm/lm.php on line xxx
New paragraph When I run a MLM command with my browser I get a 'Page Not Found' error
New paragraph When I run MLM I get a 'Impossible to create the database or the table.' error
New paragraph The MaxBulk Mailer 'Recipients > Upload to MLM' function doesn't work
New paragraph 'Warning: cannot yet handle MBCS in html_entity_decode()!' error
New paragraph What user ID and password should I use in MaxBulk Mailer preferences?
New paragraph I don't see any data in the MaxBulk Mailer Statistics window
New paragraph The script is ran with PHP 4 despite PHP 5 is available on my server
New paragraph The 'lm' folder has the wrong Owner and Group settings
New paragraph When using the subscribtion form I get "user@domain.com: 250 Ok"
New paragraph 'Forbidden, you don't have permission to access /lm/lm.php on this server' error

New paragraph Are there tutorials available?  

Yes, we are currently creating tutorials about MLM. All tutorials are available here. New ones will be added regularly.

New paragraph The automatic install has failed, what can I do?  

When you get errors during the installation the best will be to install MLM manually. You can do that with a FTP software like Transmit, Fetch, CoreFTP… It is explained here, at the end of the page, below 'Installation Errors'.

New paragraph When I run a MLM command with my browser all I get is an empty page  

You will need to use very last version of MLM. It is available here. Only recent versions (v 2.1 and higher) offer support for mySQL v3, v4 in addtion to v5.

New paragraph When I run a MLM command with my browser I get an 'Internal Server Error'  

That means your server doesn't like you to set the folder 'lm' access permissions to 777. Just CHMOD the 'lm' folder to 775 and try again. If it still fail CHMOD the 'lm' folder to 755. If it still fail CHMOD the 'lm' folder to 705. It should then work. You can CHMOD a folder with your FTP software.

New paragraph Parse error: syntax error, unexpected $end in .../html/lm/lm.php on line xxx  

That error means the lm.php file has been partially uploaded. Indeed, you uploaded the first xxx lines. The complete file has more than a thousand lines. Try to upload the file again with your FTP client software (Fetch, Transmit, FileZilla, CoreFTP). Note that there are chances other files are not complete either so try to upload all the contents from the 'lm' folder. The 'lm' folder is included with the MaxBulk Mailer package.

New paragraph When I run a MLM command with my browser I get a 'Page Not Found' error  

Never install MLM into your home root folder if you have a specific folder for public html documents like 'public', 'html', 'public_html', 'web', 'www', 'httpdocs'. Just open that folder and any subfolder first!

New paragraph When I run MLM I get a 'Impossible to create the database or the table.' error  

Make sure:

- The mySQL server address you have entered in lm_settings.php is correct. You may have to use 'localhost' if mySQL is located in the same server as Apache and PHP.
- You are using the right User ID and Password with full access. Indeed you need an account with full privileges, including for table creation.

New paragraph The MaxBulk Mailer 'Recipients > Upload to MLM' function doesn't work  

That can be caused by a mod_security Access denied error. Just create a '.htaccess' file in the script directory with the following text:

<IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off

or just:

SecFilterEngine Off
SecFilterScanPOST Off

More information on this here: What is mod security and how does it affect me.

Another possible solution is to create your own 'php.ini' file, inside the 'lm' folder, that will override certain php important variables. Add the following to that file:

upload_max_filesize = 20M;
post_max_size = 20M;
register_globals = On;
allow_url_fopen = On;
memory_limit = 24M;
max_execution_time = 1800;
max_input_time = 1800;

New paragraph 'Warning: cannot yet handle MBCS in html_entity_decode()!' error  

If you are using PHP 4 the error message “Warning: cannot yet handle MBCS in html_entity_decode” will get displayed on your page. This is not a bug in MLM but a bug in PHP 4 itself. Our recommendation would definitely be asking you to upgrade to PHP 5. PHP group has announced the end of life for PHP 4 on the 13th July 2007. The other solution is to use very last MLM version. It is available here. That version hides the warnings. This is definitely not an elegant solution but at least it will work.

New paragraph What user ID and password should I use in MaxBulk Mailer preferences?  

In the MaxBulk Mailer preferences, second panel 'General', there are several fields below 'Remote Lists'. The first one 'URL' contains the full URL of the 'lm.php' file on your site, the second and third ones, ID and Password should contain the same User ID and Password you have set during the installation or in case you did it manually, the same User ID and Password that the ones you have set in the lm_settings.php file labeled $admin_id and $admin_password.

New paragraph I don't see any data in the MaxBulk Mailer Statistics window  

On the Statistics window make sure you check the right Delivery on the left side list. Indeed MaxBulk Mailer will only show the statisctics of the checked deliveries. You can check as many as you want. Selecting/highliting a delivery is useless, you have check it!

The MaxBulk Mailer MLM built-in installer is suposed to enter the right MLM URL, the right credentials and the right settings for you based on your inputs however if you make a mistake when filling the installation window you will get that same mistake in the MaxBulk Mailer preference panel. As a result, if you still have problems check the MLM URL in the MaxBulk Mailer preferences (second panel from the left). The URL has to be the full URL of the MLM main file starting with http:// and ending with lm.php. Look at the MaxBulk Mailer Settings panel, is the Singly option checked? It should! Look at the MaxBulk Mailer message panel, is the format set properly? If you select Plain Text you will not get opening stats, that format is the only one that is limited to click-through tracking only. Is the message arriving to the Inbox, not the spam box? Messages flagged as spam/junk will only generate click-though stats, no opening stats.

New paragraph The script is ran with PHP 4 despite PHP 5 is available on my server  

With given hosting packages you have the choice between using PHP 4 or PHP 5. By default Apache uses PHP 4 for the '.php' extension. To distinguish a script as PHP 5, you can simply name it with the file extension '.php5' however if you don't want to rename all your scripts to '.php5' you can create an '.htaccess' file and place the following line inside: 'AddType x-mapp-php5 .php' without quotes. This will tell Apache to use PHP 5 instead of PHP 4 for the extension '.php' in the directory the '.htaccess' is placed and all sub-directories under it. Note that you can also use 'AddHandler x-mapp-php5 .php' without quotes as an alternative for or instead of 'AddType x-mapp-php5 .php'.

New paragraph The 'lm' folder has the wrong Owner and Group settings  

It is possible that your server has set the 'lm' folder to a wrong Owner and Group during the upload. As a result the script will not run at all. Very few FTP servers let you edit the Owner and Group settings so either you contact your server support to correct the problem or do it yourself with a SSH session. This is how to proceed:

Using the Terminal application on Mac OS X or a SSH client on Windows, use the following command to create a SSH session:

    ssh your_server_address_here

Your server will ask you to enter your password. Once logged in, enter the following command:

    chown -R apache:apache path_to_the_lm_folder_here

If you don't get any error, the change should have been successful. Try to run MLM again to see if the script now works properly.

New paragraph When using the subscribtion form I get "user@domain.com: 250 Ok"

These lines are debug messages, and come from the server. They can be disabled setting the php_flag by editing the ".htaccess" file in the MLM directory. For example "public_html/mlm/.htaccess", the line:

php_flag authmail.debug ON

must be modified to

php_flag authmail.debug Off

No more debug messages!

New paragraph 'Forbidden, you don't have permission to access /lm/lm.php on this server' error

This is an issue with the configuration of your web server. Contact your web server support and tell them to whitelist the URL that is involved with the error. Indeed this problem happens when doing click-tracking, the problem is not the lm.php script itself but the URL you want to track click-through of. Give them the url and they will check the mod-sec error (It is the Apache mod_security module, Apache is a very popular web server software. The mod_security module is a firewall that protects your site against hackers). More information here. Note, this is tecnical stuff, your server support should know how to fix this problem.


Recent questions from our users
  Do I need my own SMTP server to use MaxBulk Mailer? NEW YouTube Video
  We want to include click-through in our emails. NEW YouTube Video
  What is the MaxBulk Mailer privacy policy? NEW Screenshot
  How does the base64 encoding function work? NEW YouTube Video
  Does eMail Verifier need port 25 or an SMTP relay to work? NEW Screenshot
  How to get started with eMail Bounce Handler NEW YouTube Video
  How can I clean up the blacklist? NEW YouTube Video
  No Images in Preview (only object frames) NEW Screenshot
  How can I send a test email message using my list NEW YouTube Video
  Sorting a recipient list by date using an optional column data UPDATED Screenshot
  I want to get click-though statistics with MLM UPDATED YouTube Video
  How can I add an unsubscribe link UPDATED YouTube Video
  The Bank accounts are missing from the list UPDATED Screenshot
  Office365 server SMTP settings UPDATED Screenshot
  Je n'ai pas re√ßu le N¬į sur ma messagerie UPDATED Screenshot
  eMail Verifier stops at 30% of the email file to be analyzed UPDATED Screenshot
  Can I make payments with bitcoin ? UPDATED Screenshot
  How can I send a link to a PDF UPDATED YouTube Video
  My email service just blocked me for using MaxBulk Mailer UPDATED Screenshot
  Sending emails through an Exchange server UPDATED Screenshot
  Training live Youtube events, Q&A webinars and videos UPDATED YouTube Video
  Where are the MaxBulk Mailer DKIM settings ? UPDATED Screenshot
  Error #22 when trying to verify a list of email addresses UPDATED Screenshot
  MaxBulk Mailer newsletter mailing list subscription UPDATED Screenshot
  I lost my activation key (serial number), can I recover it? Screenshot
  Is there a limit to how many emails you can send ? YouTube Video
  I created all my transactions with the wrong year Screenshot
  Sending a unique invitation number with MaxBulk Mailer YouTube Video
  Using the Cc and Bcc fields YouTube Video
  The MaxBulk Mailer statistics button does not work YouTube Video
  Bitcoin Purchase Screenshot
  How can I do a simulated bulk e-mail delivery YouTube Video
  iCash on MacOS 10.15 Screenshot
  Comcast - An authentication error occurred Screenshot
  All entries timeout Screenshot
  How to transfer iCash account data to a new computer Screenshot
  Keeping output original Excel and CSV file format Screenshot
  PayPal error, do you accept Bitcoins? Screenshot
  A column has disappeared in the Account Manager Screenshot
  Bitcoin Payment Screenshot
  How can I update an asset value Screenshot
  How to handle bounced emails from Outlook Screenshot
  iCash file size grew up over 120 Mb Screenshot
  Need help installing MLM on server Screenshot
  What are your payment methods Screenshot
  Images not displaying in Preview after update to 8.7 Screenshot
  Not able to verify anything Screenshot
  How to send an email with a picture in the body YouTube Video
  Images are missing in the message preview Screenshot
  Mail being sent to unsubscribed addresses YouTube Video
  How to DKIM sign an email with MaxBulk Mailer YouTube Video
  Bad Gmail addresses marked as valid Screenshot
  Amazon SES (correct) settings Screenshot
  Importing Bank statements into iCash
  Picture with text on the right YouTube Video
  Error with every email-adress (even my own, working one)
  Not receiving the Delivery Report YouTube Video
  I've tried to download the latest version for 3 days...
  Nothing is downloaded
  MLM Unsubscribe feature
  Spaces disappearing when using the Styled Text format
  Email editor and responsive emails YouTube Video
  Text disappearing when previewing and sending Screenshot
  How does eMail Verifier compares to online services? Screenshot
  How to get click-through statistics with MaxBulk Mailer YouTube Video
  About eMail Extractor privacy Screenshot
  BCC sending mail merge email
  Question about your software
  Accessing the MaxBulk Mailer blacklist YouTube Video
  Scanning a subfolder rather than the entire inbox
  Erreur #103: Le URL n'est pas valide
  Cambiar de macOS a Windows
  Maxbulk - switching computers
  Stalled - Infinite Loop
  Unable to import my contacts into MaxBulk Mailer YouTube Video
  Setting DKIM for the first time
  MLM Unsubscribe Link Screenshot
  The application is crashing
  Authentication errors...
  Cannot authenticate with Gmail YouTube Video
  Desactualizado 32 bits a 64 bits
  Importing a csv/txt file YouTube Video
  Using eMail Bounce Handler
  Importing recipients from a text file YouTube Video
  The program does not verify any address
  Importing accounting data from Quicken
  Error cargando iCash
  TLS1.2 support
  eMail Verifier is timing out
  Upgrading 8.5 to 8.6
  Creating submaps
  Unexpected Blacklisting YouTube Video
  Comcast residential bulk limits
  HostGator delivery limits
  Someone using your software is sending SPAM
  Mise √† jour vers 8.6.1
  Quelle est la diff√©rence entre iCash et iCash SE?
  Error in the installation 'api-ms-win-crt-heap-l1-1-0.dll is missing
  Bad e-mail addresses are sometimes marked as valid
  Lately all my emails are going into the recipients spam folder
  Resend Registration Licenses
  Mail-merge sender data using tags YouTube Video
  How to embed a photo into the email text
  Not working Error #22
  MX record not found
  Messages says delivered but I haven't received it
  Lost emails
  Custom Attachments
  TLS 1.2 Support
  Upgrade MaxBulk Mailer SE to Pro
  I purchased the product and did not receive the serial number
  Reconciled amount is wrong
  Can't send emails thru Gmail YouTube Video
  No puedo registrar mi n√ļmero de Licencia.
  Where are the delivery logs?
  Most of my messages are rejected
  Activation Key
  Earthlink changed settings and MailBulk Mailer does not work
  Missing a lot of messages and labels in Italian
  eMail Verifier speed and capacity
  Using the List function
  No consigo que env√≠e mails. SSL
  Sending to a maximum of 300 e-mails per hour
  Using eMail Bounce Handler with eMail Verifier
  My customers are not receiving my messages
  Last update broke everything...
  Recuperar Maxbulk Mailer SE
  Icash update
  Wont print Anything
  MaxBulk Mailer no longer sending links
  Empty folder after download
  Fallo cierre programa
  Someone is illegally using your software with my email address.
  Mensaje de error al cerrar la aplicaci√≥n
  MaxBulk Mailer SE
  eMail Verifier is only able to test Gmail addresses
  Plan de actualizaci√≥n
  New download wont open
  No se ejecuta el programa
  Custom Max Bulk / Adding new features
  Someone is spoofing my email address to send spam
  eMail Extractor not working properly on my computer
  Email Verifier vs online verifers
  How can I use my update plan on a new computer?
  Why do I get a Delivery Report message after each delivery?
  What mail server can I use with MaxBulk Mailer? YouTube Video
  Subject Command Tag YouTube Video
  PDF attachments not received
  Remote lists
  D√©placement/copie de contacts entre documents
  MLM upload gives 0 address(es) have been uploaded to 'List'
  Where to find the log files of Maxprog Bulk Mailer
  Exporting data does not include past sent information
  Unsubscribe with text file does not update remote list
  Problemas de verificaci√≥n
  Result file takes long to appear
  Max Bulk Mailer crashes every time after send 100-150 emails
  Can't find my activation key
  eMail Verifier is Hanging up
  Authentication failed / Relaying error
  64bit version of iCash
  How do I turn of Click Tracking ? in Plain Text?
  eMail Extractor y mensajes en Outlook
  Desaparici√≥n de datos
  I have misplaced my activation key for eMail Extractor
  The program found no email addresses
  Computer crashed, trying to rebuild mailing lists and preferences
  MLM URLs don't work
  Creating a remote list
  No files in File Manager
  How can I update from iCash 7.5.3 (App Store) to 7.6.x
  Your Kind Assistance Please!
  Word docs with weblinks
  La page web re√ßue est diff√©rente de celle envoy√©e avec mbm
  Erreur de n¬į de s√©rie
  The software asks for an account ID and password
  Forwarding emails sent by MaxBulk, cut and paste not working
  MLM cannot connect
  Lost serial
  Freezes after pref change
  Resend/Recall Function
  Slow loading iCash data files
  Where are the logs?
  Won't send any emails
  Deal of the day is not applied
  My computer rebooted and i lost my serial number
  Transferring recipient lists between two MaxBulk Mailer copies
  Computar cuotas de hipoteca como gasto en los informes
  Won't verify lists
  Links not working
  MacOS 10.13 High Sierra
  64-bit version of iCash availability
  Email account is not connecting through Maxbulk server
  Je n'arrive pas √† envoyer mon message √† toute ma liste en une fois
  Quels sont mes identifiants MLM? Screenshot
  DMARC Evaluation error
  Where are the preferences and the lists stored on Windows?
  Web Page format doesn't work for me
  Upgrade to the App Store app?
  List of attachments in the Preview panel
  How do I get a picture to be displayed on the top of the message? YouTube Video
  Recipients are no longer organized alphabetically
  I would like to know if MaxBulk Mailer can personalize emails? YouTube Video
  Chinese characters and trial version footer issues
  How can I upgrade the App Store version to last available on maxprog?
  Unified Email server
  Desactivar notificaciones del plan de actualizaci√≥n
  It takes forever to import my email list into the software
  The iCash Currency Manager doesn't update anymore
  I'm receiving lots of 'Undelivered Mail Returned to Sender' bounces
  Connection problem with Apple iCloud server Screenshot
  Free upgrade, or not free?
  I can't send a PDF attached to my message when it contains pictures
  How can I download files with sequential numbers in their name? YouTube Video
  Problem applying styles to a conditional statement result
  Any MaxBulk Mailer tutorial to get started?
  How to upgrade from Standard to Pro Screenshot
  License Key Recovery
  Cannot install the last update
  MaxBulk Mailer sent all the messages to me rather than the recipients
  Erreur d'authentification du serveur Gmail YouTube Video
  Does MaxBulk Mailer come with its own internal SMTP server? YouTube Video
  Pi√®ces jointes
  Stops processing in the middle of the list
  I lost the activation code / license number
  How I can I recover the serial number?
  How I can change the old activation key with the new one?
  Adding Hyperlinks to MaxBulk Mailer messages
  Emails not received despite MaxBulk Mailer delivery confirmation
  Any dedicated bulk mail server I can use with MaxBulk Mailer? YouTube Video
  All transactions are displayed with the same date
  Can I pay with Bitcoins? Screenshot
  Adding an Unsubscribe link to messages YouTube Video
  Your document is set to ISO-8859-1 but your HTML code use UTF-8 Screenshot
  Problems with importing tab delimited files.
  Updates for AppStore Version
  Editing the Transaction Types list on Windows
  Probl√®me de connexion
  Adding a URL to an image and placing pictures side by side YouTube Video
  How to configure office 365 of microsoft Screenshot

  [Valid RSS]  Subscribe to Maxprog's Knowledge Base

Generic questions
New paragraph
How do I install Maxprog software on my computer?
MS Windows
New paragraph
How can I change an application language?
MS Windows
New paragraph
How to register the software I've just purchased?
MS Windows
New paragraph
How can I recover the serials I have lost of products I purchased here?
MS Windows
New paragraph
How can I recover my serial from a registered application?
MS Windows
New paragraph
How can I find out the product name and version my serial unlocks?
MS Windows
New paragraph
Where can I read your software License Agreement?
MS Windows
New paragraph
How to fix software issues (doesn't start, runs slowly, crashes often, ...)
MS Windows
New paragraph
Double-clicking on my files no longer opens them with the software, why?
MS Windows
Stan Busk If you want to make the most of the software that you have acquired at Maxprog, do not miss the Stan's Blog. It is a library of Tutorials and Tips covering specific features and tipical problems you may have when using our tools. This page is updated regularly depending on the topics discussed in our public forums and issues reported thru our HelpDesk. If you are interested on what we are currently working on (or want to participate in beta testings) don't miss the Stan's Logbook.

For years, MAX Programming has provided companies around the globe with sophisticated and innovative solutions. Our commitment to quality is not only evident in our products, but also in our people. It is our mission in Professional Support Services to ensure that our products perform to the fullest of their ability in order to meet the business objectives of our customers. We provide the tools and information required for improved productivity. To accomplish this, we offer an array of services including: Technical Support, Education Services and Consulting Services.

Maxprog is part of an internet site network made of desktoolset.com, emaildesignstudio.com, familycash.com, icash.promo, maxbulkmailer.com, maxprog.com, maxprog.net, maxprog.org, maxprog.us, myrecipients.com, newslettercomposer.com, sharedcontents.com, stanbusk.com, usertools.com.

Home Products Downloads News Store Support