Message Preview Error

jameshee · Dec 21, 2018

Hello

MaxBulk Mailer MAC version work fine.

However the PC version is not able to preview the message correct.

Please see attached 4 files.

2 screenshots showing mac message and preview displaying correctly.

2 screenshots from PC showing message and preview displaying wrongly.

Please advice.

James Hee

stanbusk · Dec 24, 2018

Do you mean you have a problem with line breaks, right? The MS Windows Preview removing Line breaks, is that correct? With MaxBulk Mailer 8.6.9? Windows 10? I guess it is only a preview problem but the real mail is displayed properly, right?

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jameshee · Dec 25, 2018

Yes you are right. Win 10 + Maxbulk Mailer latest version.

See attached files. many lines missing from the actual message in both the preview and email send out.

stanbusk · Dec 26, 2018

Have you tried to delete the line breaks and enter them again? Did you wrote the message by hand in MaxBulk Mailer? Or did you pasted the text from another software?

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jameshee · Dec 26, 2018

I am manually type in some text and still have the same problem.

Please see the attached screen shots.

stanbusk · Dec 27, 2018

Ok. Click on the 'Eye' icon, choose to display the code, copy and paste it here. Better if you set the message a '1' followed by to line breaks, '2' followed by two line breaks and then 3:

This is the code I get here:

HTML:

<html>
<head>
<title>HTML Message</title>
<meta name=generator content=Advanced HTML parser v4>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
</head>
<body>
<table style="border: 0px; width: 100%; border-spacing: 0px;">
<tr>
<td style="padding: 0px;">
<div style="text-align: left"><span style="font-family: Helvetica, Arial, Verdana; font-size: 14px; color: #000000;">1</span></div>
<br />
<div style="text-align: left"><span style="font-family: Helvetica, Arial, Verdana; font-size: 14px; color: #000000;">2</span></div>
<br />
<div style="text-align: left"><span style="font-family: Helvetica, Arial, Verdana; font-size: 14px; color: #000000;">3</span></div>
</td>
</tr>
</table>
</body>
</html>

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jameshee · Dec 27, 2018

EYE icon only available in Preview. However there is no display code function. Only Default web browser, internet explorer, Firefox, google chrome. opera, reload, view source, plan text alternative.

Please advice.

stanbusk · Dec 28, 2018

Ok, and you are using the 'Styled Text' format??

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jameshee · Dec 28, 2018

Yes I am.

stanbusk · Dec 31, 2018

Could send me a screenshot of the eye icon menus you get on windows? By the way what encoding are you using, utf-8? iso-8859-1? Any difference if you use utf-8 or iso-8859-1?

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jameshee · Jan 2, 2019

Attached screen shot of The Eye icon.

I tired changing from utf-8 to iso-8859-1, there is no difference.

stanbusk · Jan 3, 2019

Select 'View Source', then copy and paste what you get. Please use the sample message I posted to compare.

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jameshee · Jan 3, 2019

See attached. The wording are too small to copy and paste it

stanbusk · Jan 4, 2019

Copy and paste the text here. Screenshot is useless in this case.

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jameshee · Jan 4, 2019

<html>
<head>
<title>HTML Message</title>
<meta name=generator content=Advanced HTML parser v4>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body>
<table style="border: 0px; width: 100%; border-spacing: 0px;">
<tr>
<td style="padding: 0px;">
<div style="text-align: left"><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #FF0000;">Polar Container</span><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #000000;"> factory located in Beautiful City of Jiangsu Province, China. 40minutes drive from Port of Shanghai, the biggest port in the world.</span></div>
<div style="text-align: left"><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #000000;">Our factory yard covers area of 12,000 square meters with 2 production lines and 100 professional workers capable of achieving a production capacity of 50~100 tues per day.</span></div>
<div style="text-align: left"><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #000000;">Our products range from 20'GP, 40'GP, 40'HQ, Open side, Open Top, to all kinds of special containers and customisable to your requirement.</span></div>
<div style="text-align: left"><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #000000;">If you want to purchase your first lot of shipping container directly from Polar Container factory, please send us an inquiry with </span><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #FF0000;">Type, Quantity, Color of Container, as well as the Port of Delivery</span><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #000000;">. We will respond with our immediate offer.</span></div>
<div style="text-align: left"><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #FF0000;">Benefits of purchasing shipping container from us:</span></div>
<div style="text-align: left"><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #FF0000;"><i>- Speedy production</i></span></div>
<div style="text-align: left"><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #FF0000;"><i>- Free delivery</i></span><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #000000;"> to your depot with free of freight to most major ports (</span><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #FF0000;"><b><u>by oneway free use for standard container</u></b></span><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #000000;">)</span></div>
<div style="text-align: left"></div>
<div style="text-align: left"></div>
<div style="text-align: left"><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #000000;">POLAR CONTAINER</span></div>
<div style="text-align: left"><span style="font-family: Arial, Helvetica, Verdana; font-size: 12px; color: #000000;">Marketing Department</span></div>
<div style="text-align: left"></div>
<div style="text-align: left"></div>

</td>
</tr>
</table>
</body>
</html>

stanbusk · Jan 7, 2019

Not what I asked, Ok. Better if you set the message a '1' followed by to line breaks, '2' followed by two line breaks and then 3:

View attachment 955

I want to compare what you get with the same exact message. This is the code I get here:

HTML:

<html>
<head>
<title>HTML Message</title>
<meta name=generator content=Advanced HTML parser v4>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
</head>
<body>
<table style="border: 0px; width: 100%; border-spacing: 0px;">
<tr>
<td style="padding: 0px;">
<div style="text-align: left"><span style="font-family: Helvetica, Arial, Verdana; font-size: 14px; color: #000000;">1</span></div>
<br />
<div style="text-align: left"><span style="font-family: Helvetica, Arial, Verdana; font-size: 14px; color: #000000;">2</span></div>
<br />
<div style="text-align: left"><span style="font-family: Helvetica, Arial, Verdana; font-size: 14px; color: #000000;">3</span></div>
</td>
</tr>
</table>
</body>
</html>

jameshee · Jan 11, 2019

I have done as per your instruction.

You can see the line break is lost.

Doing the same in Mac do not have this problem.

See screen shots as per attached.

stanbusk · Jan 11, 2019

I don't understand. I thought you had a problem with the style text format so the example message 1 2 3, in 3 lines with 2 line breaks as I posted is not what you are doing here. You are now starting with an HTML message. I am trying to compare results so you have to do 100% what I did else there is nothing I can compare. I ask you to do that because I can't reproduce your problem here at all.

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jameshee · Jan 16, 2019

OK. I have paste your html code onto both Mac and Windows.

See the Screen Shots. On the left is Mac and on the Right is Windows.

Same code in Mac is prefect. But in Window it lost the line break.

Hope this can better explain the problem.

stanbusk · Jan 18, 2019

Ok, what I need know is the source code of the preview on the last screenshot. What I need is the code, no screenshots.

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Message Preview Error

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