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General questions



Double-clicking on my files no longer opens them with the software, why?

Few things are more frustrating than a document you can't open by double-clicking on its icon especially when you created the file yourself and spent time working on it. Hopefully this is not a serious issue, the solution is actually very simple, please don't panic. The problem comes from a wrong or damaged file association.

File associations are very important for the day-to-day functioning of computers. Without them it would be impossible to run any type of file, as the operating system would not be able to recognize files. A file association may have become damaged or corrupted because of a software update for example. There are situations when the entire file association gets corrupted. You are unable to launch any files. This page doesn't cover this situation.

 Fixing the File Association on Mac OS:
In order to assign an application to a given file type, just go through the following steps:

1 Select one of the documents you can't open
2 Select the Finder 'File > Get Info' menu (or press the cmd+I keys)
3 Click the 'Open With' arrow to expand an application list
4 Choose the application you want all files of this type to open with
5 Click "Change All" and then "Continue" when the confirmation dialog appears
6 Close the 'Get Info' window and try to double-click on the document

The problem persists? Try to reboot your computer and go through the procedure again. You can even try to delete the application and install it again.


 Fixing the File Association on MS Windows:
In order to assign an application to a given file type, just go through the following steps:

1 Select one of the documents you can't open
2 Right-click you mouse and select 'Open with...'
3 Select the Application from the list or click on the Browse button if you don't see it
4 Check the 'Always use the selected program to open this kind of file' option
5 Click on the Ok button
6 Try to double-click on the document

The problem persists? Try to reboot your computer and go through the procedure again. You can even try to uninstall the application and install it again.