Money Back Guarantee / Refund Policy

Question: I would like to know what is your refund policy and if you offer some kind of Money-Back Guarantee.

Answer: Yes, we offer 30 days Money-Back Guarantee.

Note that all our products are 'Try-Before-Buy'. During your trial period, our support staff is available to assist in installation and configuration via our Help Desk. We strongly recommend that you download, install, and test the trial version of the product prior to making a purchase!

Maxprog will refund your purchase under the appropriate circumstances; for example, if you accidentally hit the "Buy" button twice and end up buying two licenses only seconds apart when you intended to buy only one then Maxprog will refund the duplicate payment on request.

In given situations and only within 30 days of purchase, if due to technical difficulties (we are unable to solve thru our Help Desk) or platform incompatibilities the software will not function, we will issue a refund.

The same applies in the case it was impossible for you to run into a given issue just trying the demo or the software doesn't perform as expected in real use. In such instances just ask for your refund, we require that you provide enough information for us to positively identify your purchase transaction.

We use Paypal, FastSpring, and the Apple App Store as payment processors. You will find below the links to initiate refunds or the explanations to do it for each of the processors we use:

- Paypal: Refund Request Form
- FastSpring: Refund Request Form
- Apple App Store: How do I request a refund?