Question: Either clicking a link on the website or going through the update feature in the older version I downloaded instead... but every time the download takes hours and never advances. It's very odd.
Can you fix it so that we can actually download it?
Answer: You probably have a cache problem, the download failed once and is now corrupt.
There are several solutions to this problem, they apply to any download, read the full list before taking a decision:
- First, if you are using Safari, try to reset the cache. It is the 'Develop > Empty Caches' menu. If you don't see the 'Develop' menu go to the Safari Preferences, 'Advanced' tab and check the very last option at the bottom 'Show Develop menu in menu bar'. Note that reseting the cache will remove everything from it. The cache is then rebuilt automatically.
- If previous version fails or you don't want to reset the cache then you can simply try to restart your computer.
- If none of the previous solutions work for you then just use another browser, you have the choice between Google Chrome, FireFox and Opera.
If you want to make the most of the software that you have acquired at Maxprog, do not miss the Stan's Blog. It is a library of Tutorials and Tips covering specific features and tipical problems you may have when using our tools. This page is updated regularly depending on the topics discussed in our public forums and issues reported thru our HelpDesk. If you are interested on what we are currently working on (or want to participate in beta testings) don't miss the Stan's Logbook.
For years, MAX Programming has provided companies around the globe with sophisticated and innovative solutions. Our commitment to quality is not only evident in our products, but also in our people. It is our mission in Professional Support Services to ensure that our products perform to the fullest of their ability in order to meet the business objectives of our customers. We provide the tools and information required for improved productivity. To accomplish this, we offer an array of services including: Technical Support, Education Services and Consulting Services.
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