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Text disappearing when previewing and sending | Knowledge Base ▸ MaxBulk Mailer Pro

Text disappearing when previewing and sending

Knowledge Base ▸ MaxBulk Mailer Pro

Compatible with MS Windows Compatible with MacOS

Text disappearing when previewing and sending


Question: I have been using MaxBulk Mailer for a couple of years, sending regular e-mails. Now a strange thing happens: I prepare the e-mail message and send it but it arrives to my clients truncated, pieces of text are missing, sometimes even attachments are missing. The problem sometimes occurs and sometimes not, no particular reason. I noticed that if I preview and reload, every time I press the reload button the text comes out in pieces, and every time I click on reload the text appears whole, or some pieces of text are missing. Sometimes the images are displayed and sometimes not. What can I do to fix this? Thank you.

Answer: I believe you are using the Styled Text format. That format is converted into HTML code before delivery. It is great since it allows almost everything HTML allows. You can even insert HTML code into your message, it will be passed to the final code untouched.

However there is one limitation, two characters are forbidden, they are '<' and '>'. Those two characters are reserved by HTML, they are used for creating tags. If you use either '<' or '>' you will literally screw all your HTML code and you will get unexpected results like truncated text or missing paragraphs.

Check your message text and make sure you are using neither '<' nor '>' anywhere and you will be fine!

MaxBulk Mailer forbidden characters in the styled text format

Stan Busk Stan Busk
March 14, 2019

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MaxBulk Mailer is a full-featured and easy-to-use bulk mailer and mail-merge software for macOS and Windows that allows you to send out customized press releases, prices lists, newsletters and any kind of text or HTML documents to your customers or contacts.

MaxBulk Mailer is fast, fully customizable and very easy to use. MaxBulk Mailer handles plain text, HTML and rich text documents and gives full support for attachments. With MaxBulk Mailer you will create, manage and send your own powerful, personalized marketing message to your customers and potential customers.

Thanks to its advanced mail-merge and conditional functions you can send highly customized messages and get the best results of your campaigns. You also have support for international characters, a straightforward account manager with support for all type of authentication schemes including SSL, a complete and versatile list manager, support for importation from a wide range of sources including from remote mySQL and postgreSQL databases.

MaxBulk Mailer is a software tool that you purchase once, no need to pay on a per-email basis to submission services!

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