Maxprog Support

Question: Good afternoon, we have acquired your suite of products. Once installed, an error appears in each of them:

"MaxBulkMailer.exe - System Error

The Program can not start because it is missing api-ms-win-crt-heap-l1-1-0.dll on the computer. Try reinstalling the program, to correct this problem "

We have tried the reinstallation, we have installed Microsoft Visual C ++ 2015 Redistributable and Update 3RC without any results.

Please, we need your help. Regards

Answer: If when you try to open a program on your Windows computer you receive an error message 'The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer', it either means that Universal CRT, which is part of the Visual C++ Redistributable has either failed to install properly or that the api-ms-win-crt-runtime-l1-1-0.dll file has gone missing or become corrupted.

DLL stands for Dynamic Link Libraries and are external parts of applications that run on Windows or any other operating systems. Most applications are not complete in themselves and store code in different files. If there is a need for the code, the related file is loaded into memory and used. If the OS or software is not able to find the concerned DLL file, or if the DLL file is corrupted, you could receive a DLL file is missing message.

Make sure that your Windows is updated. Run Windows Update and confirm. Also, run the System File Checker to replace potentially corrupted system files. Reinstalling the program that is throwing up this error may also help. If it does not, then check out the following options.

If all that doesn't help try to fully uninstall the version of MaxBulk Mailer you have (whatever it is) using the MaxBulk Mailer un-installer that was installed with the software. Then perform a clean installation of the current MaxBulk Mailer version. That will remove the error you get.