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ingohz

New Member
We have bought eMail Verifier in 2010 and ran version 3.6.4 for some time. This does not work anymore (DNS: Shell timed out) and the support page entitles us to use version 3.5.4.
Where to download that version if we don't want to renew the upgrade plan?
 

ingohz

New Member
Found version 3.5.4 on a local disk. BUT after registration still no mail verification is possible. DNS-server-answer: Shell timed out
 

ingohz

New Member
That way I try it all the time. The "DNS server response" is always "shell timed out". The DNS is used by >1000 users without a problem and works fine on my computer with any other program. If I put the computer into a completely different network, then the test works - even if I manually set the DNS server back to the previously used address. What happens there? Is the program calling home before the test and my network is blocked for any reason?
 

ingohz

New Member
Attached is a screenshot with the DNS server answer opened. Is there a DNS logfile anywhere? Sorry for the tiny pic, but upload is limited to 300px.
 

ingohz

New Member
Code:
[01] 9/28 09:20:24 MX <support@maxprog.com> -> [[Fehler] Diese E-Mail-Adresse kann nicht überprüft werden. (#-2)]
 

stanbusk

Administrator
Staff member
Ok, and you get that after adding 8.8.8.8 and 4.4.4.4 DNS addresses to the eMail Verifier preferences? Those are all the public DNS addresses I know:

Google DNS
DNS Primario: 8.8.8.8
DNS Secundario: 8.8.4.4

OpenDNS
DNS Primario: 208.67.222.222
DNS Secundario: 208.67.220.220

Comodo Secure DNS
DNS Primario: 8.26.56.26
DNS Secundario: 8.20.247.20

Norton ConnectSafe
DNS Primario: 198.153.192.50
DNS Secundario: 198.153.194.50

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stanbusk

Administrator
Staff member
eMail Verifier uses the Windows console app for DNS lookups. The error you get is because that tool is not present on your system or not properly set.

The tool in question is 'NSLookup'. Can you run that command in the Windows console:

Code:
NSLookup -type=MX maxprog.com
What do you get?

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ingohz

New Member
Looks good for me:

Code:
C:\>NSLookup -type=MX maxprog.com
Server:  ??????
Address:  ??.??.??.??

Nicht autorisierende Antwort:
maxprog.com     MX preference = 10, mail exchanger = mail1.g9.pair.com

(root)  nameserver = f.root-servers.net
(root)  nameserver = g.root-servers.net
(root)  nameserver = h.root-servers.net
(root)  nameserver = i.root-servers.net
(root)  nameserver = j.root-servers.net
(root)  nameserver = k.root-servers.net
(root)  nameserver = l.root-servers.net
(root)  nameserver = m.root-servers.net
(root)  nameserver = a.root-servers.net
(root)  nameserver = b.root-servers.net
(root)  nameserver = c.root-servers.net
(root)  nameserver = d.root-servers.net
(root)  nameserver = e.root-servers.net
a.root-servers.net      internet address = 198.41.0.4
 
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