Openings not recorded in MLM Stats

[chrisvn]

Hi Stan,

I recently sent out an email campaign and all the Stats were recorded as sent but the openings were not recorded. What is the most likely cause?

Background info:

The Remote URL list is stored here:
http://www.seo-in-vietnam.com/lm/lm.php

I sent the email from [email protected]

Does the sending address have to be from the same domain as the Remote URL list to record openings?

 

[stanbusk]

You should read the 'MLM seems to be installed properly but you don't get any stats?' paragraph at the end of this page.

 

[chrisvn]

Stan,

I just sent an mailing as styled text and the statistics worked fine. My previous concern was related to an Text|HTML mailing. Then I read your blog as you suggested.

To register statistics with MaxBulk Mailer and MLM you need to:

- Enter the right MLM URL in the MaxBulk Mailer preferences (ending with lm.php)
- Enter the right MLM credentials in the MaxBulk Mailer preferences (MLM user ID and password)
- Activate click-through tracking in the MaxBulk Mailer preferences
- Activate the 'Singly' option in the MaxBulk Mailer settings panel
- Send messages as Styled Text or HTML (no opening tracking for plain text emails)

My question is:

1. Will statistics be recorded if I send as Text|HTML?
2. From a statistics recording perspective, is there a difference between HTML Only and Text|HTML?
3. When I send HTML emails is there any code I need to include in the HTML to increase my chances of recording statistics? I am wondering if I am missing a line of code (in the header for example) that may flag SPAM checkers.

 

[stanbusk]

1. Will statistics be recorded if I send as Text|HTML?

Yes, for HTML. Nowadays it is the format that is always displayed to the recipient.

2. From a statistics recording perspective, is there a difference between HTML Only and Text|HTML?

No because of the same reason as above.

3. When I send HTML emails is there any code I need to include in the HTML to increase my chances of recording statistics? I am wondering if I am missing a line of code (in the header for example) that may flag SPAM checkers.

MLM ads the code automatically, you should not do nothing.

 

[chrisvn]

Stan, I did a fresh install of MLM at vietnam-garment-factory.com it checked out ok

I sent an mailing last night and the only thing being recorded is clicks. Not openings.

See screen shot below with some of my configurations.

What would cause clicks to be recorded by openings not to be recorded?

 

[chrisvn]

Stan, I have been searching the forum to find tips to troubleshoot no openings being recorded.

Questions:
If I don't create a list will that prevent openings from being recorded?
Which table in the database records openings? Which table and which column if any? I looked but did not see.
Can permissions affect openings being recorded or not?



I ran a diagnostics for you to see

(note I just created a list.)

MLM 3.1.6 diagnose ran on 2015-01-29 at 23:34:46

request_uri = http://www.vietnam-garment-factory.com/ ... wd=choizes
path_to_script = http://www.vietnam-garment-factory.com/lm/lm.php
working_directory = /home/vgf/public_html/lm

mailqueue permissions = 0755
sqlqueue permissions = 0755
uploads permissions = 0755
imports permissions = 0755
templates permissions = 0755

#1 mysql_connect( localhost, vgf_christoph, 20*Asti20152015, vgf_garmentbuyers )
-> Connection OK!

#2 mysql_select_db( vgf_garmentbuyers )
-> Database selection OK!

#3 mysql_query( SELECT * FROM `tbl_mlm_sub_req` WHERE `fld_sub` = '0' )
-> Query OK!

#4 mysql_query( SELECT * FROM `tbl_mlm_sub` WHERE `fld_list` = '' )
-> Query OK!

#5 mysql_query( SELECT * FROM `tbl_mlm_sub_clk` WHERE `fld_delivery` = '' )
-> Query OK!

#6 2 list(s), 21 recipient(s), 8 deliveries
-> No error found.

Lists (List Name | Total Recipients | Modification Date):
| 20 | 2015-01-30 06:20:17
Subscribers | 1 | 2015-01-30 06:20:17

 

[stanbusk]

Have tried to send the message to yourself and see what happens? Have you checked your HTML code. Do you have ending </body> and </html> tags?

 

[chrisvn]

Stan,

Yes, I sent one to myself. I sent one to my gmail, yahoo and private email. Email displays fine.

People have been receiving them and replying.

I did not have </body> . I added it and will send out some more.

Are openings recorded in the SQL database? If yes, then which table?

 

[chrisvn]

Stan,

I added </body> and now opening are being recorded.

Thanks,

Chris