Gareth
New Member
I just came back to check whether there had been any progress on the bug I reported a few weeks back, where your application incorrectly counts the number of verified emails.
I was surprised to find that the thread had been deleted!
I opened the application to see if there was an update available, thinking that perhaps the issue had been fixed and therefore that the post had been deleted as it was no longer relevant. This would be an unusual approach to running a support forum as most reputable companies keep even outdated posts for prosterity, but I realise that not all companies might act in the same way.
But no, there is no update and the issue still exists, so where is my post? I decided to re-post the problem in the hope that someone would actually fix it.
I was amazed to find that not only had the post been deleted but that my account had been deleted too!
So far I'm not impressed by your service. It is very unprofessional to delete bug reports just because they detail bugs that you can't be bothered to fix. I think such behaviour says a lot about you and about your products and I won't be buying any more of them as a result.
What you are supposed to do is acknowledge the issue and provide updates on a fix. If it can't be fixed for the next update then say so: don't simply delete the post - and don't simply delete the account of the post author!
I hope I don't have to create another article about shoddy customer support, but I'm willing to do so if that's the only way to get some service here. You'll find that you can't delete an article on my blog.
Please provide an update on when this issue will be fixed. I know you're already aware of it because we discussed it in the previous thread.
I will be watching this post much more closely than the last one.
I was surprised to find that the thread had been deleted!
I opened the application to see if there was an update available, thinking that perhaps the issue had been fixed and therefore that the post had been deleted as it was no longer relevant. This would be an unusual approach to running a support forum as most reputable companies keep even outdated posts for prosterity, but I realise that not all companies might act in the same way.
But no, there is no update and the issue still exists, so where is my post? I decided to re-post the problem in the hope that someone would actually fix it.
I was amazed to find that not only had the post been deleted but that my account had been deleted too!
So far I'm not impressed by your service. It is very unprofessional to delete bug reports just because they detail bugs that you can't be bothered to fix. I think such behaviour says a lot about you and about your products and I won't be buying any more of them as a result.
What you are supposed to do is acknowledge the issue and provide updates on a fix. If it can't be fixed for the next update then say so: don't simply delete the post - and don't simply delete the account of the post author!
I hope I don't have to create another article about shoddy customer support, but I'm willing to do so if that's the only way to get some service here. You'll find that you can't delete an article on my blog.
Please provide an update on when this issue will be fixed. I know you're already aware of it because we discussed it in the previous thread.
I will be watching this post much more closely than the last one.
