Missing emails

L

linda

New Member
Our customer is testing the MaxBulk Mailer Pro trial version.
When they were sending several emails(100 email), the window shows up.
Kindly refer to the following picture.

The customer found that there are some email didn’t send out then the customer has to resend the email.
Is this only happened on the trial version?

I have received the reply "Please send me the text you get in the 'Delivery' panel."
I have no idea what should I do with it.
Could you provide the screen shot or instruction for us?

Your promptly reply will highly appreciated.

Thank you!!!!!!
 
L

linda

New Member
Hello Stan,

Could you help us to this problem?
Thank you and looking forward to your reply.

Linda
 
L

linda

New Member
Hello Stan,
Thanks for your reply.
How could we solve this problem?
"A red alert mean a delivery error to a given recipient."
The recipient is correct, but our customer needs to resend the email.

Thank you and look forward to your reply.
 
stanbusk

stanbusk

Administrator
Staff member
Select the recipient in the list then the 'Recipients > Get Info' menu. Select the line with the last error. At the bottom you should see the exact error message sent by your server. What does it say?
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L

linda

New Member
Hello Stan,

I have send a email with the message that you request.
Due to the file include personal email, I sent an email to you.


Email title: [SUPPORT] Missing emails
Kindly help us for this problem.

Thank you and look forward to your reply.
 
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