Click-through tracking links not forwarding

todd_z

todd_z

New Member
Yes I have. Of course they say it's not a problem on their end. Everything works fine if I turn off Click-through tracking, but then it doesn't even track email-opens. Here's the transcript with the host:

Yasen A.: Hello Todd how are you today ?
TZ: I'm great, did you get the first part of my question?
Yasen A.: Yes I saw it is there a specific message it gives you ?
TZ: sorry, I ran out of room to type... here's the link URL: http://gobqgrills.com/lm/lm.php?tk=S2Vu ... kit.com%2F
TZ: It gives me a blank screen.
TZ: Their support services said to contact my host first...
Todd Zaroban: could be a host incompatibility with the .php forwarding script or something?
Yasen A.: Please allow me a few moments so I can further assist you on the matter.
TZ: Sure, thanks!
Yasen A.: Alright could you please retrace your app setup steps back to me
Yasen A.: and are you using our ports and settings ?
TZ: Let me look... the emails are sending just fine... and the app tracks the opens click-throughs too, but the tracking page doesn't forward to the proper URL...
TZ: Can I send a screen shot in this chat?
Yasen A.: I see in this case the problem is not on our end
TZ: are you sure?
Yasen A.: yes since your e-mails are sending out an receiving this is the part of the service that is offered with us. Now as to why your app does not redirect properly it could be because of the local settings of Maxprog
Yasen A.: url:http://www.maxprog.com/site/scripts/list_manager/user_guide.php
Yasen A.: This tutorial will help you with its setup
 
stanbusk

stanbusk

Administrator
Staff member
It is a problem on the server 100%, probably a security setting. When a URL returns a blank page:

http://gobqgrills.com/lm/lm.php?tk=S2Vu ... kerkit.com

See the last parameter: &url=https%3A%2F%2Fthe-gobq-grill-redefining-portability.backerkit.com

It is a forward, your server doesn't do it. Believe me MLM works fine as long as the server is not blocking things.

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todd_z

todd_z

New Member
Here's their (Siteground's) response:

After checking our error logs, I'm not finding any evidence of redirects being blocked. I can also confirm that our servers do allow PHP/HTML redirects.

Our error logs don't show the specific cause for this redirect failure, but it could certainly be due to a compatibility issue such as described here:

http://www.maxprog.com/site/scripts/lis ... page_error

I would recommend reaching out to them once more to see if they have any debugging steps you could follow to pin the issue down further.

Best Regards,
Jenna R
Technical Support Team
 
todd_z

todd_z

New Member
Yes, the tracking was working properly before the forwarding failure. I've sent SiteGround your response, let's see what they say. Worst case, maybe I can set up redirect forwarding for each of the tracking URLs in my host cpanel?
 
todd_z

todd_z

New Member
Here's their reply: "Thank you for your patience! I've checked server logs and I'm definitely not seeing any cases of blocks that would explain this behavior. Can you please check if there is a way to enable a more verbose debugging in this software since the request is routed through lm.php file perhaps?"
 
stanbusk

stanbusk

Administrator
Staff member
At the end of the lm_prefs.php file there is a debug parameter you can turn to 'true' in order to activate the PHP debugging.

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and keep up-to-date with the latest Max Programming updates!
 
todd_z

todd_z

New Member
OK I turned on debug... and here's the reply from SiteGround:
Thank you for the update! It definitely helps as now when I access http://gobqgrills.com/lm/lm.php?tk=S2Vu ... kerkit.com URL I see the following error:

Code:

Warning: Cannot modify header information - headers already sent by (output started at /home/gobqgril/public_html/lm/lm_settings.php:62) in /home/gobqgril/public_html/lm/lm.php on line 1325

This indicates a software related problem so I'd recommend relaying them this error and see what their support personnel has to say.
 
todd_z

todd_z

New Member
Yes and yes. Everything is else is working except for the forwarding. I can provide FTP access if you need it, please provide an email address so I can send you the FTP login credentials.
 
todd_z

todd_z

New Member
There was nothing on Line 62. Just a couple of line returns after the ?>, which I deleted. And now it's working. :roll: All's well that ends well but I'm pretty sure I didn't add those line returns in the file, and I have NO idea why that would have affected anything. Oh well, thanks for the help!
 
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