Can No Longer See Stats After Recent Update

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esteswhalen

Member
My second attempted post (first was removed after recent update).

I've recently migrated to the latest version of MaxBulk and when I attempt to retrieve stats, I am finding it rather difficult. For one, it takes over five minutes to open the drop down menu, usually would only take a few moments. Second, once I am able to finally select a campaign to retrieve stats, it takes over 10 minutes for an error code to return (attached). I've run the diagnostics and everything appears in order (attached). Please let me know next steps in resolving this issue.

Thanks!
 
E

esteswhalen

Member
My point being your system claims the file cannot be wider than 300 px so I resized the image, and yes, it's a little blurry but I can still make out the error messaging. Can you not? It literally takes 20 minutes to recreate the error log.

Additionally, I am currently attempting to send to over 50k. After about 2k sends, it aborts. This seems to be happening to any large sends, and I did not have this problem before? Should I reinstall?

Please advise on both. Thanks for your help.
 
E

esteswhalen

Member
I'm not exactly sure which part to show, but here is the full error report after the application aborted below. I've also tried lowering the number of connections from 25 to 3. It does not abort but usually stops sending after about 50 sends.

Process: MaxBulk Mailer [733]
Path: /Applications/MaxBulk Mailer/MaxBulk Mailer.app/Contents/MacOS/MaxBulk Mailer
Identifier: com.maxprog.maxbulkmailer
Version: 8.6.1 (8.6.1.3.0)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: MaxBulk Mailer [733]
User ID: 501

Date/Time: 2017-08-11 09:37:50.343 -0500
OS Version: Mac OS X 10.10.5 (14F2315)
Report Version: 11
Anonymous UUID: 4FFE97DF-2892-108C-25EE-3AB0D8CB203A


Time Awake Since Boot: 71000 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called
terminating with uncaught exception of type std::bad_alloc: std::bad_alloc

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x90d9669a __pthread_kill + 10
1 libsystem_pthread.dylib 0x9bc8b634 pthread_kill + 101
2 libsystem_c.dylib 0x90d45de6 abort + 156
3 libc++abi.dylib 0x915082f9 abort_message + 169
4 libc++abi.dylib 0x9152b483 default_terminate_handler() + 272
5 libc++abi.dylib 0x91528ac0 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x915284db __cxa_throw + 122
7 libc++.1.dylib 0x948feac6 operator new(unsigned long) + 102
8 com.xojo.XojoFramework 0x01749597 IsFunctionAvailable + 1880
9 com.xojo.XojoFramework 0x0172b2d2 TCPSocket_SetSSLSettings + 9803
10 com.xojo.XojoFramework 0x01866474 SocketWrite + 89
11 com.maxprog.maxbulkmailer 0x0001ccb7 0x1000 + 113847
12 SSLSocket.dylib 0x08919630 0x8915000 + 17968
13 SSLSocket.dylib 0x08919690 0x8915000 + 18064
14 SSLSocket.dylib 0x08918df8 0x8915000 + 15864
15 SSLSocket.dylib 0x08918919 0x8915000 + 14617
16 SSLSocket.dylib 0x08918455 0x8915000 + 13397
17 SSLSocket.dylib 0x08917605 0x8915000 + 9733
18 SSLSocket.dylib 0x08917d25 0x8915000 + 11557
19 com.maxprog.maxbulkmailer 0x0010357d 0x1000 + 1058173
20 com.xojo.XojoFramework 0x0176c3fc ApplicationAddMenuHandler + 595
21 com.xojo.XojoFramework 0x01749f17 IsFunctionAvailable + 4312
22 com.xojo.XojoFramework 0x01749f73 IsFunctionAvailable + 4404
23 com.xojo.XojoFramework 0x0176d92f ApplicationSupportsHiDPI + 3277
24 com.apple.CoreFoundation 0x9a87d006 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
25 com.apple.CoreFoundation 0x9a87cab4 __CFRunLoopDoTimer + 1316
26 com.apple.CoreFoundation 0x9a8f854f __CFRunLoopDoTimers + 351
27 com.apple.CoreFoundation 0x9a834531 __CFRunLoopRun + 2081
28 com.apple.CoreFoundation 0x9a833aa6 CFRunLoopRunSpecific + 390
29 com.apple.CoreFoundation 0x9a83390b CFRunLoopRunInMode + 123
30 com.apple.HIToolbox 0x977e58f8 RunCurrentEventLoopInMode + 262
31 com.apple.HIToolbox 0x977e5631 ReceiveNextEventCommon + 494
32 com.apple.HIToolbox 0x977e542c _BlockUntilNextEventMatchingListInModeWithFilter + 99
33 com.apple.AppKit 0x95109b41 _DPSNextEvent + 742
34 com.apple.AppKit 0x951091e5 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 350
35 com.xojo.XojoFramework 0x016eec7b ParseJSON + 13215
36 com.xojo.XojoFramework 0x016eecc4 ParseJSON + 13288
37 com.maxprog.maxbulkmailer 0x001aa850 0x1000 + 1742928
38 com.maxprog.maxbulkmailer 0x00064fa6 0x1000 + 409510
39 com.xojo.XojoFramework 0x0185bd4a SSLSettings_SetValidateCertificates + 891
40 com.xojo.XojoFramework 0x016eec1c ParseJSON + 13120
41 com.apple.AppKit 0x950fdb9c -[NSApplication run] + 907
42 com.xojo.XojoFramework 0x0185bdea SSLSettings_SetValidateCertificates + 1051
43 com.xojo.XojoFramework 0x01859fc4 RuntimeRun + 49
44 com.maxprog.maxbulkmailer 0x001816c2 0x1000 + 1574594
45 com.maxprog.maxbulkmailer 0x0150e5b1 0x1000 + 22074801
46 com.maxprog.maxbulkmailer 0x01507f92 0x1000 + 22048658
47 com.maxprog.maxbulkmailer 0x0153c17f 0x1000 + 22262143

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x90d978ce kevent64 + 10
1 libdispatch.dylib 0x94969ce3 _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x949698c6 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x90d909ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x90d8fa70 mach_msg + 68
2 com.apple.CoreFoundation 0x9a834ef6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x9a834309 __CFRunLoopRun + 1529
4 com.apple.CoreFoundation 0x9a833aa6 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x9a83390b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x951d92d0 _NSEventThread + 283
7 libsystem_pthread.dylib 0x9bc89c25 _pthread_body + 138
8 libsystem_pthread.dylib 0x9bc89b9b _pthread_start + 162
9 libsystem_pthread.dylib 0x9bc86e32 thread_start + 34

Thread 3:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x90d96512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bc8a163 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9bc8d528 pthread_cond_wait$UNIX2003 + 71
3 libc++.1.dylib 0x948c74b1 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 63
4 com.apple.JavaScriptCore 0x99495384 JSC::BlockAllocator::blockFreeingThreadMain() + 404
5 com.apple.JavaScriptCore 0x9948b2ac WTF::threadEntryPoint(void*) + 76
6 com.apple.JavaScriptCore 0x9948b240 WTF::wtfThreadEntryPoint(void*) + 16
7 libsystem_pthread.dylib 0x9bc89c25 _pthread_body + 138
8 libsystem_pthread.dylib 0x9bc89b9b _pthread_start + 162
9 libsystem_pthread.dylib 0x9bc86e32 thread_start + 34

Thread 4:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x90d96512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bc8a163 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9bc8d528 pthread_cond_wait$UNIX2003 + 71
3 libc++.1.dylib 0x948c74b1 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 63
4 com.apple.JavaScriptCore 0x9949591c JSC::GCThread::waitForNextPhase() + 172
5 com.apple.JavaScriptCore 0x99495768 JSC::GCThread::gcThreadMain() + 88
6 com.apple.JavaScriptCore 0x9948b2ac WTF::threadEntryPoint(void*) + 76
7 com.apple.JavaScriptCore 0x9948b240 WTF::wtfThreadEntryPoint(void*) + 16
8 libsystem_pthread.dylib 0x9bc89c25 _pthread_body + 138
9 libsystem_pthread.dylib 0x9bc89b9b _pthread_start + 162
10 libsystem_pthread.dylib 0x9bc86e32 thread_start + 34

Thread 5:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x90d96512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bc8a163 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9bc8d528 pthread_cond_wait$UNIX2003 + 71
3 libc++.1.dylib 0x948c74b1 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 63
4 com.apple.JavaScriptCore 0x9949591c JSC::GCThread::waitForNextPhase() + 172
5 com.apple.JavaScriptCore 0x99495768 JSC::GCThread::gcThreadMain() + 88
6 com.apple.JavaScriptCore 0x9948b2ac WTF::threadEntryPoint(void*) + 76
7 com.apple.JavaScriptCore 0x9948b240 WTF::wtfThreadEntryPoint(void*) + 16
8 libsystem_pthread.dylib 0x9bc89c25 _pthread_body + 138
9 libsystem_pthread.dylib 0x9bc89b9b _pthread_start + 162
10 libsystem_pthread.dylib 0x9bc86e32 thread_start + 34

Thread 6:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x90d96512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bc8a163 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9bc8d528 pthread_cond_wait$UNIX2003 + 71
3 libc++.1.dylib 0x948c74b1 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 63
4 com.apple.JavaScriptCore 0x9949591c JSC::GCThread::waitForNextPhase() + 172
5 com.apple.JavaScriptCore 0x99495768 JSC::GCThread::gcThreadMain() + 88
6 com.apple.JavaScriptCore 0x9948b2ac WTF::threadEntryPoint(void*) + 76
7 com.apple.JavaScriptCore 0x9948b240 WTF::wtfThreadEntryPoint(void*) + 16
8 libsystem_pthread.dylib 0x9bc89c25 _pthread_body + 138
9 libsystem_pthread.dylib 0x9bc89b9b _pthread_start + 162
10 libsystem_pthread.dylib 0x9bc86e32 thread_start + 34

Thread 7:
0 libsystem_kernel.dylib 0x90d96e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9bc8972a _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9bc86e0e start_wqthread + 30

Thread 8:
0 libsystem_kernel.dylib 0x90d96512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9bc8a163 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x9bc8d528 pthread_cond_wait$UNIX2003 + 71
3 com.xojo.XojoFramework 0x017424b1 TextInputStream_Open + 4398
4 com.xojo.XojoFramework 0x0186b0be YieldToNextThread + 1443
5 com.xojo.XojoFramework 0x01868f31 StringFromCFString + 724
6 com.xojo.XojoFramework 0x01775e51 RuntimeBackgroundTask + 35
7 com.maxprog.maxbulkmailer 0x01160dde 0x1000 + 18218462
8 com.maxprog.maxbulkmailer 0x0116d9eb 0x1000 + 18270699
9 com.maxprog.maxbulkmailer 0x01143950 0x1000 + 18098512
10 com.xojo.XojoFramework 0x0186a34d threadRun + 779
11 com.xojo.XojoFramework 0x01742246 TextInputStream_Open + 3779
12 libsystem_pthread.dylib 0x9bc89c25 _pthread_body + 138
13 libsystem_pthread.dylib 0x9bc89b9b _pthread_start + 162
14 libsystem_pthread.dylib 0x9bc86e32 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xa056f6d0 ecx: 0xbfffabdc edx: 0x00000000
edi: 0xa11811d4 esi: 0x00000006 ebp: 0xbfffabf8 esp: 0xbfffabdc
ss: 0x00000023 efl: 0x00200206 eip: 0x90d9669a cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xa056da00

Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132
 
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esteswhalen

Member
I'd really like to get some thoughts on this if you could. The application constantly crashing is affecting my ability to work.
 
stanbusk

stanbusk

Administrator
Staff member
Yes, set the interval to at least a minute.

About the gateway error, at what exact moment do you get it? I find the text of the error quite weird. Why all those '25252552...'? Have you reported that error to your web server?

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esteswhalen

Member
Ok, I will retry with a larger interval.

Regarding the error. Here is the process. I open up Stats, which currently takes minutes before seeing a list of my past email campaigns. Before the upgrade, it was immediate. Once the list is open, I click on a specific campaign for stats. Currently, it will spin for almost 5 minutes before returning, so something is being blocked or has been misconfigured. When I run the diagnostic, everything appears to be in order.
 
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esteswhalen

Member
Update, I was able to determine the problem with linking with Stats. Needed to add HTTPS instead of HTTP since we made a change. Will circle back if the application continues to bomb out on a big send.
 
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