Bounce Handler is not detecting bounce

[bcndisseny]

Hi,
I have a 69 errors messages in a mailbox, from the maxbulk mailer 8.4.6-es under windows7, which I try to get by email bounce handler (3.8.6-es under windows7). The log says at the end:
.
.
.
+OK 18434 octets
4/17 12:38:19 ~ Mail Subject: '[Mail return notice] Email to [email protected] has been returned.'
4/17 12:38:19 ~ Applying rules to "[Mail return notice] Email to [email protected] has been returned."
4/17 12:38:19 ~ No bounce found.
4/17 12:38:19 ~ Status: Messages downloaded = 69 of 69
4/17 12:38:19 > QUIT
4/17 12:38:19 +OK Logging out.
4/17 12:38:19 ~ Status: Mailbox pointer = 70
4/17 12:38:19 +OK Server has quitted successfully!
4/17 12:38:19 ~ Status: Messages deleted = 0 of 69

I see:
· No bounce found
· Status: Messages deleted = 0 of 69

Why it's no detecting bounce?

In the software the checkbox for delete is active. I didn't change any configuration, and before it works fine. Any suggestion will be glad...

Thanks in advance.

Joan

 

[stanbusk]

The software has a rule editor. We have added a few sample rules. You can add as many as you need. Better if you add them to the preferences, that way they will be added to all new documents.

 

[bcndisseny]

Thanks for yor answer, Stanbusk; the fact is that the rules are the same like always and before it works fine. I didn't change that configuration.
In othe hand, I will create new rules... let's see...
Thanks in advance.
Joan

 

[crazylev]

I am currently having the same issue. Non of my email bounces are registering in EBH.

None of my setting s have changed from a month and a half ago when I last used it.

Log file:

6/3 12:00:43 ~ Status: Connecting to mail.levinphotography.com (POP3) Port: 110 Security: None
6/3 12:00:43 +OK <[email protected]>
6/3 12:00:43 > USER [email protected]
6/3 12:00:44 +OK
6/3 12:00:44 > PASS *************
6/3 12:00:44 -ERR authorization failed

Not sure what ERR is.

I have my Apple mail program closed during my send too.

 

[stanbusk]

The '-ERR authorization failed' errors means your credentials are wrong, either the User ID, the password or maybe both of them.

 

[crazylev]

I have not changed anything. I even re entered password, user, etc. Is the ERR something that would prevent me from getting bounces? Any idea how to fix this?

Thanks.

JL

 

[stanbusk]

That error prevents you to log into the server. The server says your credentials are wrong. You can't process bounce without authenticating with the server first.

 

[crazylev]

Well I can't figure out what's going on. None of my info has changed. I re-entered everything.

Is this something that has to do with my provider? And what would I even ask?

I just did an entire mailing without the help of EBH.

Thanks.

Jonathan

 

[stanbusk]

Try to fully recreate your POP account in eMail Bounce Handler.