When servers prevent upload lists

[julianovenecui]

I have installed MLM in two web hosting server.

With one of them, I can upload e-mails lists.

But the other server prevents these upload. Even all 3 methods:
1.- Using the 'Recipients > Upload to MLM' menu.
2.- Using the lm/html/upload_list.php on server
3.- Through the remote 'imports' folder and the command lm.php?cmd=import&list=LIST_NAME&pwd=YOUR_PASSWORD&action=update

Not being an expert in php and mySQL, How I must ask the server support to check the settings to allow these uploads ?

 

[stanbusk]

Do you get an error? If so what error? Or the problem is that nothing gets imported?

 

[julianovenecui]

Do you get an error? If so what error? Or the problem is that nothing gets imported?

Uploading from Maxbulk Using the 'Recipients > Upload to MLM' menu:
"An error occurred during the list upload process"

Uploading using the .../lm/lm.php page:
"0 address(es) have been uploaded to 'testinglist'.
MLM has found 0 duplicate(s) and 0 bad address(es)".

Uploading using the .../lm/html/upload_list.php page, same error:
"0 address(es) have been uploaded to 'testinglist'.
MLM has found 0 duplicate(s) and 0 bad address(es)".

Through the remote 'imports' folder and the command lm.php?cmd=import&list=LIST_NAME&pwd=YOUR_PASSWORD&action=update:
"The file '' has been uploaded to the list(s) 'testinglist' successfully, 3 address(es) have been uploaded to 'testinglist'. 0 duplicate(s) and 0 bad address(es)"
But actually the list doesn't exist.


The txt file is delimited with TABS and contains <Firstname><TAB><Surname><TAB><Company><TAB><E-mail>. And I have no problem uploading to the other server.

 

[stanbusk]

Ok, how many recipients do you have in the list?

 

[julianovenecui]

Ok, how many recipients do you have in the list?

When I did these tests, the list "testinglist" didn't exist on the server.
And the txt file that I'm testing had only three recipients.


Now I did a new test with the server with problem, creating a list first:
So, I created a list, for this example named "testinglist" from ".../lm/lm.php" and:

Using "overwrite" action with:
"...lm/html/upload_list.php" page,
".../lm/lm.php" page and
Maxbulk "Upload to MLM",
no recipient is uploaded, and the target list "testinglist" is deleted !

Using "append" action with:
"...lm/html/upload_list.php" page,
".../lm/lm.php" page and
Maxbulk "Upload to MLM",
I get the same errors above

Importing with the command method with the "overwrite" or "append" action:
lm.php?cmd=import&list=testinglist&pwd=MY_PASSWORD&action=overwrite
lm.php?cmd=import&list=testinglist&pwd=MY_PASSWORD&action=append
It works, the list is overwritten or appended with recipients in the file!

 

[stanbusk]

That's weird, all the import methods use the very same function and the very same code in MLM. The only difference is the data location.