Tracking Stats Stopped Working

[dishpan]

Hello Stan,
In the last 2 HTML ePromos I sent out the tacking/stats haven't been working… the 4-5 previous emails worked fine, but something's gone wrong. I'm not sure if it was due to an update on MBM or something I've done.

MLM has installed properly & I've changed the folder to 777 but still no luck. The emails go through to the recipients fine & all links work well. Just no tracking.

A quick snippet of code is here to show my link structure (org. created in Fireworks, then taken to Dreamweaver):

<tr>
   <td><a href="http://dushanmilic.com/"><img name="Sept_ePromo_r1_c1" src="http://emailer.dushanmilic.com/Sept/images/Sept_ePromo_r1_c1.gif" width="625" height="116" border="0" id="Sept_ePromo_r1_c1" alt="" /></a></td>
   <td><img src="http://emailer.dushanmilic.com/Sept/images/spacer.gif" width="1" height="116" border="0" alt="" /></td>
  </tr>

Here's a screenshot of the prefs.

Any help would be greatly appreciated. Thanks.

 

[stanbusk]

Can you log to your MLM system with your browser without errors? If so, can you create a new list and add a new recipient to a list? All that is a good way to check if MLM is installed properly.

 

[dishpan]

No, I get a '404 Not Found' error. From what I can tell, the url should be:
http://emailer.dushanmilic.com/Sept/Im/Im.php

My FTP software shows the files all installed. I deleted & re-installed MLM, which was successful according to MBM.

What further info would you need from me to help solve this? It seems like this type of problem comes up fairly often with MLM… I've installed various times over the years now with unpredictable success/failure.

Thanks for the help, of course.

 

[dishpan]

To extend the info, here's the raw source txt from a link in the email from Mac Mail (on the receiving end). Perhaps this might help shed some light too on what's broken?

<tr>
   <td><a href=3D"http://dushanmilic=2Ecom/"><img name=3D"Sept_ePromo_r1_c1=
" src=3D"http://emailer=2Edushanmilic=2Ecom/Sept/images/Sept_ePromo_r1_c1=
=2Egif" width=3D"625" height=3D"116" border=3D"0" id=3D"Sept_ePromo_r1_c1" =
alt=3D"" /></a></td>
   <td><img src=3D"http://emailer=2Edushanmilic=2Ecom/Sept/images/spacer=
=2Egif" width=3D"1" height=3D"116" border=3D"0" alt=3D"" /></td>
  </tr>

Also, I just tried to add MySQL & now receive an error in stats… here's the screenshot. I was using Plain Text earlier…

 

[stanbusk]

If you get errors after login in with your browser then it is because the script is not installed properly. You have to fix this! You should not get any error doing this at all!

Also note that MLM is made of standard PHP and use standard mySQL commands. We use no hacks and you can fully see the script sources. You say that it worked and then stopped working, if that really happened it is because somebody changed something on the server. Did the server admin upgrade PHP? mySQL? in the last months?

 

[dishpan]

Yes, I realize there should not be errors & it needs fixing, that's why I'm on the help forum. I was hoping some of those errors might give a hint as to what the issue is.

Do you (or anyone else) have an idea as to why/how the script is improperly installed? Or, perhaps a suggestion of a test or 2 that will reveal what the main problem is. Is a manual install a better option? am I formatting my links improperly?

I'm looking into the MySQL/PHP situation, but as far as I know there are no 'hacks', although there may be updates — but this would be across the board on most sites, & be just as much the responsibility of MaxProg keeping MBM/MLM up-to-date as it is the site & user.

I'll try a manual install & see if anything else works, but if there any suggestions, I'd lovel to hear them.

thanks.

 

[dishpan]

I fiddled around with a bunch of settings & now I'm receiving this error:
[MLM] mySQL Connect Error in RemoveExpiredRequestsFromDB()

It's emailed numerous times with "Service unavailable!" in the body copy of the email. I now get a login screen in the browser. Seems like a step closer, but I'm not sure what this means.

 

[stanbusk]

You can perfectly ignore that error. It looks like there is a server connection error when trying to delete a subscription request.

 

[lithoart]

So is the delete a subscription request successful or failed?

No problem if successful....but if it fails, then there's a problem, 'coz it's not doing what it's supposed to do to manage the subscription list for us.

Any thoughts?

 

[stanbusk]

It doesn't matter actually. MLM deletes the requests because they are useless after the subscription. It is just cleaning.