tags (alternative) not working

[rawiri]

I just updated from 8.3.6 to 8.4 and noticed in the "What's New" section of the product page that MBM can do Tags with alternative text. I've been using the [Firstname] tag for a long time now and love how it works, but hadn't seen the the alternative function until today.

I tried [Firstname|Friend], and it appeared to be working in the in app preview but, in Mail and GMail rather than displaying "Hi Dave!" or "Hi Friend" it didn't process the tag at all and just shows the raw [Firstname|Friend] tag.

While searching for an answer to this problem in the forum I came across the conditional tags (also very cool) and I can get the same result using this method and will stick with that for now, but I'm still mystified as to why the alternative tags aren't working and am wondering if it's related to the update. Hard to tell since I didn't try this method with the last version of the app.

 

[stanbusk]

The preview code and the real message delivery code is the same so I don't understand how it works on one and not the other :-/ Have you set some style to the tag? I have tried right now and all work as usual.

 

[rawiri]

The greeting is the beginning of an html email newsletter so there are some styles to determine the font, size and colour (see below), but this still doesn't explain why it looks fine when previewed in the app, but doesn't work in the resulting actual email.

<tr>
		<td bgcolor="#FADF27" style="font-family: 'Trebuchet MS', Arial, Helvetica; font-size:18px; color:#4B99F0; background-color:#FADF27; padding-left: 20px;" valign="middle">
			<p style="padding-right:4px;">Hi [Firstname|Friend]!  As a subscriber you get to 
			preview the newsletter first!</p>

 

[stanbusk]

Your code looks fine. Is the 'Singly' option in the 'Settings' panel checked?

 

[rawiri]

Yes. The Singly option in the Settings panel is checked.

 

[stanbusk]

Please send me your MaxBulk Mailer document and I will try it here.

 

[rawiri]

Sure. What's your email address. I don't see a way to attach files to these forum postings.

 

[stanbusk]

Open a support ticket and attach your file to it.

 

[rawiri]

Done. Thanks. Looking forward to you figuring this out.

 

[stanbusk]

I received the document. Beautiful design by the way, but I believe you sent the wrong document, I mean, the document you sent use a conditional sentence. Is that what fails?

 

[peterdanckwerts]

Re: tags not working

I have a similar problem to the one described but not using conditionals. I experienced it in MaxBulk 7 Pro for Mac and I'm still experiencing it with 8.4.5 Pro.

When I put 'Dear [Firstname],' in the message, it shows correctly in Preview but is missing in the final message (I've looked at it using View/Raw Source and it simply is not there).

 

[peterdanckwerts]

Sorry! My mistake!

Doh! I've been using the test mailing with a real recipient list, so I couldn't easily make sure it went to my name, Instead I entered it in the Test section. Pretty dumb as the program has no way of knowing what my first name is! :lol: