simonettal
New Member
Still am having trouble emailing out.
Getting authentication error.
Please see the thread of conversation below from tech support for my business internet:
From: [email protected]
Subject: Re: E-mail (KMM5681860C0KM)
Date: April 26, 2008 2:07:26 PM EDT
To: [email protected]
Cc: [email protected]
Reply-To: [email protected]
Dear Ms. Simonetta,
Thank you for writing back.
First lets identify the 2 processes working here.
outgoing process:
[01] 4/26 13:26:22 ~ Status: Opening connection for delivery...
[01] 4/26 13:26:22 --> Connecting socket [1] with 1 entries to
smtp.biz.rr.com Port:25
[01] 4/26 13:26:24 ~ Status: Connected
[01] 4/26 13:26:24 220 rrcs-agw-01.hrndva.rr.com ESMTP
[01] 4/26 13:26:24 > HELO [10.0.1.2]
[01] 4/26 13:26:24 250 rrcs-agw-01.hrndva.rr.com
[01] 4/26 13:26:24 > MAIL FROM:<[email protected]>
[01] 4/26 13:26:25 530 Authentication required
[01] 4/26 13:26:25 ~ Status: Fatal error, giving up!
incoming process:
[00] 4/26 13:26:23 +OK POP3 server ready.
[00] 4/26 13:26:23 > USER [email protected]
[00] 4/26 13:26:23 +OK please send PASS command
[00] 4/26 13:26:23 > PASS *********
[00] 4/26 13:26:24 +OK [email protected] is welcome here
[00] 4/26 13:26:24 > QUIT
[00] 4/26 13:26:24 +OK [email protected] POP3 server signing off.
[00] 4/26 13:26:25 ~ Status: [-????]
[00] 4/26 13:26:25 ~ Status: Closing all streams
[00] 4/26 13:26:25 ~ Status: Creating report...
[00] 4/26 13:26:25 ~ Status: Finishing...
We can now see more clearly the connections involved. The incoming
process is working fine, the connection is established, the
authentication is sent, the connection is accepted. However the
application sends a QUIT command that closes this connection.
The outgoing connection does not send authentication, therefore the
connection is refused, and the message is not sent.
The problem you are experiencing is limited to the outgoing process
according to this report. You will need to enable password
authentication for outgoing mail.
If you do not know how to do this, please contact the software
manufacturer for further assistance.
As for the incoming mail, it should work fine, to test it, I will send
this reply to the e-mail address [email protected] as well.
If you have any further questions or problems, please feel free to
e-mail us again or contact us through our technical chat option at
http://help.twcbc.com.
When replying to this address, please include this message as well as
all previous correspondence regarding this issue.
Thank you for choosing Time Warner Cable Business Class and have a great
day!
Agent David, 1319
Time Warner Cable Business Class Technical Support Department.
Original Message
--------------------------
From: Lisa <[email protected]>
To: TWCS Support <[email protected]>
Subject: Re: E-mail (KMM5681858C0KM)
Any other ideas on why it's not working?
See below for the delivery script and error message:
[01] 4/26 13:26:22 ~ Status: Opening connection for delivery...
[01] 4/26 13:26:22 --> Connecting socket [1] with 1 entries to
smtp.biz.rr.com Port:25
[00] 4/26 13:26:23 +OK POP3 server ready.
[00] 4/26 13:26:23 > USER [email protected]
[00] 4/26 13:26:23 +OK please send PASS command
[00] 4/26 13:26:23 > PASS *********
[00] 4/26 13:26:24 +OK [email protected] is welcome here
[00] 4/26 13:26:24 > QUIT
[01] 4/26 13:26:24 ~ Status: Connected
[00] 4/26 13:26:24 +OK [email protected] POP3 server signing off.
[01] 4/26 13:26:24 220 rrcs-agw-01.hrndva.rr.com ESMTP
[01] 4/26 13:26:24 > HELO [10.0.1.2]
[01] 4/26 13:26:24 250 rrcs-agw-01.hrndva.rr.com
[01] 4/26 13:26:24 > MAIL FROM:<[email protected]>
[01] 4/26 13:26:25 530 Authentication required
[01] 4/26 13:26:25 ~ Status: Fatal error, giving up!
[00] 4/26 13:26:25 ~ Status: [-????]
[00] 4/26 13:26:25 ~ Status: Closing all streams
[00] 4/26 13:26:25 ~ Status: Creating report...
[00] 4/26 13:26:25 ~ Status: Finishing...
-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#5,530] - 4/26/08
-----------------------------------------------------------------------
Mailer version: 5.6.6-US Pro - Registered
Machine OS/speed: Mac OS 10.3.9 Panther/1.249Ghz
Streams: 5 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)
SMTP server address: smtp.biz.rr.com [Port: Default] SSL Off
Authentication: POP | [10.0.1.2]
Address: pop.biz.rr.com [Port: Default] SSL Off
Groups: 200 [Interval: 00:04:00]
Delivery start date: 4/26/08 at 1:26:22 PM
End date: 4/26/08 at 1:26:25 PM
Total duration: 3 second(s) - Retries: 1000/10
Rate: 0.00 recipient(s)/second
to a total of: 1 recipient(s) [1/2]
Sent: 0
Failed: 1 undelivered [Connection dropped by server]
Errors: 1
Mail subject: Create photo Art you'll Love! Fantastic
housewarming gift too.
Mail priority: Normal
Return receipt: No
Mail format: Styled Text [ISO-8859-1]
Mail size: 1.83 KB (Doesn't include attachments)
Attachments: 1 (153.1 KB)
Encoding: Base64
-----------------------------------------------------------------------
[00] 4/26 13:26:25 ~ Status: Finished.
On Apr 26, 2008, at 1:14 PM, TWCS Support wrote:
Dear Ms. Simonetta,
Thank you for writing back.
Yes, the settings are correct.
The SSL is very important, our mail server does not use this type of
authentication, it must always be deactivated for communication with >
our
system.
If you have any further questions or problems, please feel free to
e-mail us again or contact us through our technical chat option at
http://help.twcbc.com.
When replying to this address, please include this message as well as
all previous correspondence regarding this issue.
Thank you for choosing Time Warner Cable Business Class and have a
great
day!
Agent David, 1319
Time Warner Cable Business Class Technical Support Department.
Original Message
--------------------------
From: Lisa <[email protected]>
To: TWCS Support <[email protected]>
Subject: Re: E-mail (KMM5681852C0KM)
ok so these settings are correct, right?
Authentication
POP / pop.biz.rr.com
Account Id: [email protected]
PW: Ljs005472
SSL is deactivated. Does that matter?
Thank you,
Lisa
On Apr 26, 2008, at 12:23 PM, TWCS Support wrote:
Dear Ms. Simonetta,
Thank you for writing back. We understand that you currently cannot
access your e-mail account [email protected] from your mail
client. We can certainly assist you further with this issue.
We can see that the account [email protected] has been added
properly on the server, and the login information you have provide is
accurate.
I have confirmed that the information you have listed is accurate,
you
should be able to login properly.
Make sure that authentication is enabled for outgoing mail as well,
the
outgoing mail server port you should be using is 25, and the incoming
mail server port is 110.
You can also confirm that the settings are correct by accessing the
webmail site at http://mail.twcbc.com , you should be able to access
this site with the information provided.
If all the settings are correct and you are still getting the
authentication error, the issue would most likely be with your mail
program, or an anti-virus or firewall on your system.
If you have any further questions or problems, please feel free to
e-mail us again or contact us through our technical chat option at
http://help.twcbc.com.
When replying to this address, please include this message as well as
all previous correspondence regarding this issue.
Thank you for choosing Time Warner Cable Business Class and have a
great
day!
Agent David, 1319
Time Warner Cable Business Class Technical Support Department.
Original Message
--------------------------
From: Lisa <[email protected]>
To: TWCS Support <[email protected]>
Subject: Re: E-mail (KMM5681628C0KM)
Ok I am close to resolving this problem...
Now it looks like all I am getting is an Authentication error.
This is the account information:
https://dns-email.twcbiz.com/login.jsp
Login:  [email protected]   
Password:  Password2 (cap the P)
 
Within this account on your website I set up:
[email protected]
PW: Ljs005472
In the Authentication settings, I tried both:
Account Id:  [email protected]   
Password:  Password2 (cap the P)
AND
Account Id: [email protected]
Password: Ljs005472
Both are not working.
The other settings in Authentication are:
POP (in the drop down menu)
pop.biz.rr.com
(These settings seem to be correct. I am getting the error when
trying
to authenticate.)
Now what should I do?
Thank you,
Lisa
m 917.309.7828
Getting authentication error.
Please see the thread of conversation below from tech support for my business internet:
From: [email protected]
Subject: Re: E-mail (KMM5681860C0KM)
Date: April 26, 2008 2:07:26 PM EDT
To: [email protected]
Cc: [email protected]
Reply-To: [email protected]
Dear Ms. Simonetta,
Thank you for writing back.
First lets identify the 2 processes working here.
outgoing process:
[01] 4/26 13:26:22 ~ Status: Opening connection for delivery...
[01] 4/26 13:26:22 --> Connecting socket [1] with 1 entries to
smtp.biz.rr.com Port:25
[01] 4/26 13:26:24 ~ Status: Connected
[01] 4/26 13:26:24 220 rrcs-agw-01.hrndva.rr.com ESMTP
[01] 4/26 13:26:24 > HELO [10.0.1.2]
[01] 4/26 13:26:24 250 rrcs-agw-01.hrndva.rr.com
[01] 4/26 13:26:24 > MAIL FROM:<[email protected]>
[01] 4/26 13:26:25 530 Authentication required
[01] 4/26 13:26:25 ~ Status: Fatal error, giving up!
incoming process:
[00] 4/26 13:26:23 +OK POP3 server ready.
[00] 4/26 13:26:23 > USER [email protected]
[00] 4/26 13:26:23 +OK please send PASS command
[00] 4/26 13:26:23 > PASS *********
[00] 4/26 13:26:24 +OK [email protected] is welcome here
[00] 4/26 13:26:24 > QUIT
[00] 4/26 13:26:24 +OK [email protected] POP3 server signing off.
[00] 4/26 13:26:25 ~ Status: [-????]
[00] 4/26 13:26:25 ~ Status: Closing all streams
[00] 4/26 13:26:25 ~ Status: Creating report...
[00] 4/26 13:26:25 ~ Status: Finishing...
We can now see more clearly the connections involved. The incoming
process is working fine, the connection is established, the
authentication is sent, the connection is accepted. However the
application sends a QUIT command that closes this connection.
The outgoing connection does not send authentication, therefore the
connection is refused, and the message is not sent.
The problem you are experiencing is limited to the outgoing process
according to this report. You will need to enable password
authentication for outgoing mail.
If you do not know how to do this, please contact the software
manufacturer for further assistance.
As for the incoming mail, it should work fine, to test it, I will send
this reply to the e-mail address [email protected] as well.
If you have any further questions or problems, please feel free to
e-mail us again or contact us through our technical chat option at
http://help.twcbc.com.
When replying to this address, please include this message as well as
all previous correspondence regarding this issue.
Thank you for choosing Time Warner Cable Business Class and have a great
day!
Agent David, 1319
Time Warner Cable Business Class Technical Support Department.
Original Message
--------------------------
From: Lisa <[email protected]>
To: TWCS Support <[email protected]>
Subject: Re: E-mail (KMM5681858C0KM)
Any other ideas on why it's not working?
See below for the delivery script and error message:
[01] 4/26 13:26:22 ~ Status: Opening connection for delivery...
[01] 4/26 13:26:22 --> Connecting socket [1] with 1 entries to
smtp.biz.rr.com Port:25
[00] 4/26 13:26:23 +OK POP3 server ready.
[00] 4/26 13:26:23 > USER [email protected]
[00] 4/26 13:26:23 +OK please send PASS command
[00] 4/26 13:26:23 > PASS *********
[00] 4/26 13:26:24 +OK [email protected] is welcome here
[00] 4/26 13:26:24 > QUIT
[01] 4/26 13:26:24 ~ Status: Connected
[00] 4/26 13:26:24 +OK [email protected] POP3 server signing off.
[01] 4/26 13:26:24 220 rrcs-agw-01.hrndva.rr.com ESMTP
[01] 4/26 13:26:24 > HELO [10.0.1.2]
[01] 4/26 13:26:24 250 rrcs-agw-01.hrndva.rr.com
[01] 4/26 13:26:24 > MAIL FROM:<[email protected]>
[01] 4/26 13:26:25 530 Authentication required
[01] 4/26 13:26:25 ~ Status: Fatal error, giving up!
[00] 4/26 13:26:25 ~ Status: [-????]
[00] 4/26 13:26:25 ~ Status: Closing all streams
[00] 4/26 13:26:25 ~ Status: Creating report...
[00] 4/26 13:26:25 ~ Status: Finishing...
-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#5,530] - 4/26/08
-----------------------------------------------------------------------
Mailer version: 5.6.6-US Pro - Registered
Machine OS/speed: Mac OS 10.3.9 Panther/1.249Ghz
Streams: 5 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)
SMTP server address: smtp.biz.rr.com [Port: Default] SSL Off
Authentication: POP | [10.0.1.2]
Address: pop.biz.rr.com [Port: Default] SSL Off
Groups: 200 [Interval: 00:04:00]
Delivery start date: 4/26/08 at 1:26:22 PM
End date: 4/26/08 at 1:26:25 PM
Total duration: 3 second(s) - Retries: 1000/10
Rate: 0.00 recipient(s)/second
to a total of: 1 recipient(s) [1/2]
Sent: 0
Failed: 1 undelivered [Connection dropped by server]
Errors: 1
Mail subject: Create photo Art you'll Love! Fantastic
housewarming gift too.
Mail priority: Normal
Return receipt: No
Mail format: Styled Text [ISO-8859-1]
Mail size: 1.83 KB (Doesn't include attachments)
Attachments: 1 (153.1 KB)
Encoding: Base64
-----------------------------------------------------------------------
[00] 4/26 13:26:25 ~ Status: Finished.
On Apr 26, 2008, at 1:14 PM, TWCS Support wrote:
Dear Ms. Simonetta,
Thank you for writing back.
Yes, the settings are correct.
The SSL is very important, our mail server does not use this type of
authentication, it must always be deactivated for communication with >
our
system.
If you have any further questions or problems, please feel free to
e-mail us again or contact us through our technical chat option at
http://help.twcbc.com.
When replying to this address, please include this message as well as
all previous correspondence regarding this issue.
Thank you for choosing Time Warner Cable Business Class and have a
great
day!
Agent David, 1319
Time Warner Cable Business Class Technical Support Department.
Original Message
--------------------------
From: Lisa <[email protected]>
To: TWCS Support <[email protected]>
Subject: Re: E-mail (KMM5681852C0KM)
ok so these settings are correct, right?
Authentication
POP / pop.biz.rr.com
Account Id: [email protected]
PW: Ljs005472
SSL is deactivated. Does that matter?
Thank you,
Lisa
On Apr 26, 2008, at 12:23 PM, TWCS Support wrote:
Dear Ms. Simonetta,
Thank you for writing back. We understand that you currently cannot
access your e-mail account [email protected] from your mail
client. We can certainly assist you further with this issue.
We can see that the account [email protected] has been added
properly on the server, and the login information you have provide is
accurate.
I have confirmed that the information you have listed is accurate,
you
should be able to login properly.
Make sure that authentication is enabled for outgoing mail as well,
the
outgoing mail server port you should be using is 25, and the incoming
mail server port is 110.
You can also confirm that the settings are correct by accessing the
webmail site at http://mail.twcbc.com , you should be able to access
this site with the information provided.
If all the settings are correct and you are still getting the
authentication error, the issue would most likely be with your mail
program, or an anti-virus or firewall on your system.
If you have any further questions or problems, please feel free to
e-mail us again or contact us through our technical chat option at
http://help.twcbc.com.
When replying to this address, please include this message as well as
all previous correspondence regarding this issue.
Thank you for choosing Time Warner Cable Business Class and have a
great
day!
Agent David, 1319
Time Warner Cable Business Class Technical Support Department.
Original Message
--------------------------
From: Lisa <[email protected]>
To: TWCS Support <[email protected]>
Subject: Re: E-mail (KMM5681628C0KM)
Ok I am close to resolving this problem...
Now it looks like all I am getting is an Authentication error.
This is the account information:
https://dns-email.twcbiz.com/login.jsp
Login:  [email protected]   
Password:  Password2 (cap the P)
 
Within this account on your website I set up:
[email protected]
PW: Ljs005472
In the Authentication settings, I tried both:
Account Id:  [email protected]   
Password:  Password2 (cap the P)
AND
Account Id: [email protected]
Password: Ljs005472
Both are not working.
The other settings in Authentication are:
POP (in the drop down menu)
pop.biz.rr.com
(These settings seem to be correct. I am getting the error when
trying
to authenticate.)
Now what should I do?
Thank you,
Lisa
m 917.309.7828
