Statistics/URL help needed

Janey

New Member
Hi there,

I've successfully installed MLM set up using mySQL database... everything seemed to be fine with the installation.

However, I have come across 2 problems that i'm completely stumped with.

Firstly, I've created a new html only email, coding below

Code:
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<title>Untitled Document</title>
</head>

<body bgcolor="#3366FF">
Dear [FullName]
<br />
<a href="http://www.google.com">testlink</a>
</body>
</html>

when i try opening the link from the email, i get the error "Not Acceptable

An appropriate representation of the requested resource /lm/lm.php could not be found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

and the link does not open and nothing is recorded within statistics.

I played around a bit and discovered if i change the link code to
Code:
<a href="www.google.com">testlink</a>
i get error "Error 404 Page Not Found

The requested URL /lm/www.XXXX.com was not found on this server."

yet it records the 'click' action in statistics.
if i uncheck click-through tracking this problem disappears and the link works properly.
any idea what could be the problem here?

then my second problem, is that i'm not getting any records from 'opening'.
is there a tag of some sort i need to enter into the email for it to record the opening of an email?
i only got a record of opening when the click record above "worked".

any ideas or suggestions to solve this would be much appriciated... thanks.
 

Janey

New Member
I have entered the URL where it is installed... here's a print screen.


any other suggestions?
 

Janey

New Member
just as some background info... I wasn't able to install MLM via MBM, so i did a manual install.

what confuses me the most (apart from the Not Acceptable error) is why would it pick up clicks for

Code:
<a href="www.google.com">link</a>

and not

Code:
<a href="http://www.google.com">link</a>
 

stanbusk

Administrator
Staff member
Your URL is correct. Note that it should fail for '<a href="www.google.com">link</a>' since the URL lacks the 'http://¬° part. Anyway, have you inspected the HTML code you receive? What does the link looks like?
 

stanbusk

Administrator
Staff member
It looks like a problem on your web server.

http://www.jwtct.com/mailer/lm/lm.php works fine.

http://www.jwtct.com/mailer/lm/lm.php?tk=amFuZQlob2xsYW5kZXIJcGVyc29uYWwJaG9sbGFuZGVyLmphbmVAZ21haWwuY29tCWh0bWxORVcJMTQJbGlzdDEJMgljbGljawl5ZXMJbm8=&url=http%3A%2F%2Fwww.google.com shows a 'An appropriate representation of the requested resource /mailer/lm/lm.php could not be found on this server.' error.

That means the parameters added to the working URL make it unavailable on your site :-/

To say the true I have never seen anything similar before. You should ask your server support, there should be a problem either with the web server software or the PHP interpreter.
 

Janey

New Member
I thought it was a unique problem as i couldn't find anyone else who had it.

ok I'll ask about that.

thanks for the response.

I'll post here if i manage to find out the problem.
 

stanbusk

Administrator
Staff member
Have you asked your server support? It returns a blank page but if you look at the source you will see that line:

<meta http-equiv="content-type" content="text/html;charset=utf-8">
 
Sorry, but what does it mean?
Do you think it is a problem from my MySql database? Mailbulk Mail does not work to contact with my database because my SQL server does not accept distant access, maybe that is the reason...
And why do my text links in my newsletter work, but without click-through code?
So many question... sorry!
 

stanbusk

Administrator
Staff member
In MaxBulk Mailer 'Statistics' panel, checking the right delivery number on the list on the left.
 
Yes, it is there. But the program only follow the images links and not the text ones of my newsletter. I do not know if the people can open the links without trouble or have the same problem.
 

stanbusk

Administrator
Staff member
Have you made tests sending messages to yourself? Are you able to use the links properly?
 
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