Speed of Mail Being Sent on New Install vs Old Install

[JTheisen]

Hello,

I have MaxMailer V8.3.9-US set-up on a windows 2008 server that will send an email to 4,500 recipients in about 40 minutes.

I need to migrate off of this server.

I have set up MaxMailer V8.4.9-US on a workstation running Windows 7 the same email list of 4,500 recipients takes over 2.5 hours to send.

I also have tried MaxMailer V8.4.9-US set up on a windows 2012-R2 server (knowing this is not a server software) and it has the same results as the windows 7 box. A list of 4,500 recipients takes over 2.5 hours to send.

We have tried setting up with fresh preferences and have also exported the preferences from the 'good' install of MaxMailer running V8.3.9-US and nothing has improved the speed of the emails.

We need to figure out where the delays are coming from, is it the new version of MaxMailer V8.4.9-US vs V8.3.9? Is it because we are on new OS software, windows 7 & windows 2012R2?

Please help as we will need to find a solution to send out our communications soon, our 'good' install will be going away shortly.

Thank you for your help,
-jennifer

 

[stanbusk]

The delivery speed largely depends on the server speed/availability/load, the number of connections you use and your connection speed/quality/load/bandwidth. It also depends on your server delivery limitations, I mean the number of messages they allow you to send per hour or per day.

The delivery speed also may be affected by given anti-viruses. Indeed, given anti-viruses check the outgoing messages by listening the mail port. You can check if your anti-virus is one of those and you can try to deactivate that part during the delivery.

A unstable WiFi connection can also affect speed because the connection may drop in the middle of the delivery. The delivery speed also may be affected by low bandwidth, when someone on your network or yourself is downloading or uploading big files.

Sending a message with attachments can be a problem with given MaxBulk Mailer settings as well, it is explained here: Why a message with attachments takes a lot of time to be sent?

With 5 connections, the default setting, MaxBulk Mailer sends about 2,5 messages per second. This is 9'000 per hour.

 

[JTheisen]

Thank you for your response. We will look into the suggestions you mentioned.

I have included the screenshots from the three installs, is there something we could improve here?

Please let me know if there is any other information I could provide.

Thank you very much!
-jennifer

 

[stanbusk]

In the delivery panel each transaction has a time heading, do you see anything weird?