Settings for Media Temple server

jdkmusic

jdkmusic

Member
I've recently switched from GoDaddy to Media Temple as my server. No matter what settings I try, I get the message "The Server doesn't respond. Please check your network connection and verify that your settings are correct." My network connections are fine - I just can't seem to find the proper settings for Media Temple.

Any suggestions? Thank you!
 
stanbusk

stanbusk

Administrator
Staff member
The same info is valid for all email clients, you need the server address, the type of authentication, your user id and your password.
 
jdkmusic

jdkmusic

Member
stanbusk said:
The same info is valid for all email clients, you need the server address, the type of authentication, your user id and your password.
Click to expand...

Thank you so much for your reply. The info I have used (server address, authentication type, user id and password), have worked successfully in the past with MaxBulk Mailer with GoDaddy and 1and1. For some reason, my info (with the updated server address and authentication type) is not working with my Media Temple server.

I've double checked everything, but am very willing to admit I'm overlooking something. I only have one new server address (confirmed), but I've tried each and every authentication type, with no success each time. What on earth am I overlooking?

Thanks again.
 
jdkmusic

jdkmusic

Member
stanbusk said:
Please paste here the text you get in the 'Delivery' panel.
Click to expand...

Below is the text. I changed the text to XXXX-XXXX at the request of my service provider.


[01] 6/4 12:34:10 ~ Opening connection for delivery...
[01] 6/4 12:34:10 ~ Connecting to XXXX-XXXX.accessdomain.com Port:465
[01] 6/4 12:34:10 ~ Connected
[01] 6/4 12:36:10 *** SMTP TIME-OUT 1 - 120 s
[01] 6/4 12:36:10 --> Reconnecting attempt 1 of 5
[01] 6/4 12:36:11 ~ Connected
[01] 6/4 12:38:11 *** SMTP TIME-OUT 2 - 120 s
[01] 6/4 12:38:11 --> Reconnecting attempt 2 of 5
[01] 6/4 12:38:11 ~ Connected
[01] 6/4 12:40:11 *** SMTP TIME-OUT 3 - 120 s
[01] 6/4 12:40:11 --> Reconnecting attempt 3 of 5
[01] 6/4 12:40:11 ~ Connected
[01] 6/4 12:42:11 *** SMTP TIME-OUT 4 - 120 s
[01] 6/4 12:42:11 --> Reconnecting attempt 4 of 5
[01] 6/4 12:42:11 ~ Connected
[01] 6/4 12:44:11 *** SMTP TIME-OUT 5 - 120 s
[01] 6/4 12:44:11 --> Reconnecting attempt 5 of 5
[01] 6/4 12:44:11 ~ Connected
[01] 6/4 12:46:11 *** SMTP TIME-OUT 6 - 120 s
[00] 6/4 12:46:11 ~ [-]
[00] 6/4 12:46:11 ~ Closing all streams
[00] 6/4 12:46:11 ~ Creating report...
[00] 6/4 12:46:11 ~ Finishing...
[00] 6/4 12:46:11 ~ Finished.
 
stanbusk

stanbusk

Administrator
Staff member
Your connection log shows that no server is responding on given address and port. Are you sure the server address and port are correct?
 
jdkmusic

jdkmusic

Member
stanbusk said:
Your connection log shows that no server is responding on given address and port. Are you sure the server address and port are correct?
Click to expand...

Great question. I've quadruple checked both (really), and can't find where my mistake is.
 
jdkmusic

jdkmusic

Member
stanbusk said:
Have you asked the server support? Perhaps you have to activate TLSv1.
Click to expand...

I have asked my server about this (they have started their own support ticket with MaxProg). My server assures me that I'm using the correct server link. Forgive me, but I don't know what TLSv1 is, or how to activate it.
 
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