Public ISP being used vs Email Server

E

eac

New Member
Hi Stan,

I am noticing on my bouncebacks that my emails are being sent from my Public ISP server instead of my website (email) server.
My SMTP host is my email/website server:2525 with authentication ESMTP login with Account ID and Password. Singly delivery and Group emails = 5. The problem is we use Road Runner (Time Warner) and their dynamic IP address's come up on blacklists and I am concerned that my emails are not being delivered because of this. How do I ensure that my Email/Website Server is being used and not Time Warner's?
 
stanbusk

stanbusk

Administrator
Staff member
MaxBulk Mailer uses the server you select in the 'Settings' panel. Is it what you are talking about?
 
E

eac

New Member
Yes, although that is not the server being recorded within the bouncebacks. The server the bouncebacks are referencing is my ISP server (Public IP provided by my ISP) despite the fact that I have my Mail Server for my Website being used within MBM.

I just read an article here: http://www.webhostingtalk.com/showthread.php?t=1035069

Stating that "Remember, traffic to and from your mail server must go over the client's ISP network. Most ISPs have a process to track this and many will require SMTP traffic go through their servers while making you register any email addresses with them before allowing use of them."

Could this be the issue I am facing?
 
stanbusk

stanbusk

Administrator
Staff member
If you want the bounces to be sent to another address enter an address where it says 'Errors:'. This is all you can change about bounces from MaxBulk Mailer, anything else is server stuff, totally beyond MaxBulk Mailer scope.
 
E

eac

New Member
I'm not sure how else I can explain this. Ok, the bouncebacks I am receiving do not have my mail server listed as the ip address that is causing the bounceback. They have the public IP from my ISP. I know this because I go to whatismyisp.com, see that it is the same address listed in the bouncebacks. The issue is that my timewarner Road Runner ISP is blacklisted on some spam sites. My mail/website server IP is not.
 
stanbusk

stanbusk

Administrator
Staff member
I understand your problem but it is a server issue. Any header or settings that is being changed, I mean, that is different from what you have entered in the MaxBulk Mailer 'Settings' panel has been altered by the server. The server has always the last word and is free to make changes to headers.
 
E

eac

New Member
I contacted support for my server and received the following response: "Alright, well our server is only going to add the default headers. You may need to make this change within your Application. Our servers have no connection to Time Warner and would not list that on an email."
 
E

eac

New Member
No, I may have to stop using Maxbulk Mailer and use Dada mail which is on my server directly. I would prefer not to do this as I love your program but my emails are not being delivered to my recipients because the headers contain the ISP IP and not the website server IP. Its happening even when I send emails from my Mac Mail client so its not isolated to MaxBulk. It appears to be an ISP issue where indeed all traffic is being routed to and through their servers, which sounds fishy to me.....
 
E

eac

New Member
Because the IP's that Time Warner dole out are all on blacklists and it impacts deliver-ability.
 
stanbusk

stanbusk

Administrator
Staff member
Ok, I understand. A pity IP stuff is beyond MaxBulk Mailer scope. IPs are set by the server.
 
S

shawncowls

New Member
I may be having a similar problem. (Not completely sure, though.)

I'm struggling with issues of my emails being classified as Spam. One of the possible problems is that I have a dynamically assigned IP address from Verizon FIOS. Verizon is telling me that my email will be blocked if I send email "directly as a mail server" from a dynamically assigned IP address (or at least the one I had yesterday before I broke the lease and reset).

Is the MaxBulk Mailer sending email "directly as a mail server?" I don't know that this is the problem and am trying a load of things, but one of the identifiable marks against me with gmail is their inability to confirm my IP address which might be resolvable by getting (and paying for) a fixed IP address....

Like the previous poster, I'm using email addresses that aren't from the ISP (supplied by Secureserver.net). Unlike them, though, there is no IP address listed in the bounces. I have been presuming that the relevant IP address is the one on the cable modem, but I really don't know - perhaps it's a different one through secureserver.net?

Anyway - maybe beyond your scope, but worth exploring since spam blockers are getting more and more intrusive and catching more legitimate email...
 
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