Problem with Importing Recipients

[etribole]

I'm a long time user of MaxBulk Mailer and encountered a problem I've never experienced:

When I try to import recipients from my excel spread sheet, they are pasted with strike-though lines in each data column (Name, email address etc). And MaxBulk Mailer won't send to these recipients.

Here's what I tried for troubleshooting to no avail:
-Manually entered each recipient, but the same thing occurs again--strike-throughs. And it won't send.
-Turned off the "check for duplicates" in preferences
-Shut down program and restared
- Updated to the newest version (7.9)

Please advise (I need to get this email batch out...)

Thank you,
Evelyn

 

[stanbusk]

This is explained here.

 

[etribole]

Thank you! Great instructions.
I'm just not sure how these people got on the BlackList...but at least I know how to fix it

 

[stanbusk]

You are not the first one adding recipient to the blacklist accidentally. I would really like to know how you did it. If it happens again and you can repeat the steps please tell me.

 

[almedajohnson]

Thanks for the link and this thread guys. I did the same on my store and I was scratching my head what is happening. It's nice to get the solution..