Opening tracking is not working

[owy]

While the click tracking is working. In the html mail message I get the following code:

<img src=3D"https://s3.amazonaws.com/msv5/images/spacer.gif" width=3D"1" he=
ight=3D"1" alt=3D"Web Bug from [base url of mlm installation]lm.php?tk=3Db2x=
pdmllcgkJCW9saXZpZXJAdmlzYXZpd2ViLmNvbQkJNAkJMwlvcGVuCW5vCW5v&url=3Dhttps%3=
A%2F%2F[base url of mlm installation]%2Fpictures%2Fcti.png" />

I have verified that the image cti.png is at this last url so I don't understand where is the problem.
Thank you your help.

 

[stanbusk]

If I try to display your picture with my browser I get this:

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>K71ZEDHEEN6K8HCZ</RequestId>
<HostId>sE92LqxCcRYXWJegYloxbMwpPYIugt0KXpKqhhcF7EiuurvlWkpk6vcMs3adIie+NC5OktINutA=</HostId>
</Error>

 

[owy]

It is not my picture! this code (the img tag) has been added by Maxbulk in the message, I think for the opening traking purpose.

 

[stanbusk]

If you install MLM to your website, MaxBulk Mailer will add an invisible picture to all your outgoing messages. That picture is called 'cti.png'. You can see it in your HTML. I can't check the validity of the URL because part of the text has been masked/replaced.

 

[owy]

The MLM installation is OK, MLM track the click in the message correctly.
The problem is that it is not the picture cti.png which is displayed, it is an unavailable picture in amazon S3 server.
I have verified that the image cti.png from my install of mlm is available at the url indicated in the "url" variable part of the lm.php call (which I mask for security raison).

 

[stanbusk]

MLM has been designed to be installed on a LAMP server. LAMP means a server running Linux, Apache, MySQL, and PHP. The same requirements as Wordpress. Not sure of what Amazon s3 offers but you could add that 'spacer.gif' and see.

 

[owy]

My MLM is installed in a LAMP server, and I repeat that I have no access to the code I show you as it Is Maxbulk which add it to the message. So it is Maxbulk which add and image tag of a picture located on amazon s3 not me! I have no access to any S3 services.

 

[stanbusk]

We don't use Amazon S3 services either. MaxBulk Mailer only uses your mail server and the MLM server you have set in the preferences. MaxBulk Mailer is not adding "https://s3.amazonaws.com/msv5/images/spacer.gif". Are you using Amazon SES for sending your messages?

 

[owy]

no I don't use Amazon SES.
Searching the web about Web Bug I found this page:

Tracking user activities using web bugs - Infosec Resources

We live in a world where we're connected to each other by a mouse click and a few keystrokes. It's a revolution that changed the way we live our lives and

resources.infosecinstitute.com

So it seems that the img tag added by Maxbulk to track the message opening is replaced by the code I show you by a mail filter at some point. This makes tracking ineffective. Do MaxBulk Mailer have a solution to work around this problem?

 

[stanbusk]

A tracking pixel is the only way to perform mail opening tracking. The first would be to enhance your message deliverability. Click on the SpamCheck button on MaxBulk Mailer to get a report. The best is to get a 10/10 score.

 

[owy]

It should be great to have a tag to had the tracking code on one of the existing image of the html message.

 

[stanbusk]

Yes, quite a great idea. Not sure if it would work the same way, I will have to investigate.