Opening statistics

[dhwinn]

Hi

I am getting some opening statistics but some are not showing up. I have checked with some recipients who tell me they have opened the e-mail, but their address doesn't show up in the stats.

I know that if they have their e-mail software set to prevent HTML from automatically opening, it won't show up in the stats as having been opened.

Apart from this and spam filtering, are there any other reasons why opening stats would not show up even if the e-mail has been opened?

Thx

 

[stanbusk]

Indeed if the message is not rendered as HTML you will not have any opening entry added to the statistics. You will not either if the message is opened from the junk/spam folder or if picture displaying has been deactivated.