No Stats

D

dishpan

New Member
Hello,
Hopefully you can help with this… I'm semi-desperate after WAY too long getting the install to (mostly) work.

MLM has finally installed correctly, & no more 404 errors, etc. are showing, but I'm still not getting any stats — there's no record of any sent, received, open, etc. after testing many emails to myself.

Some screenshots below of my settings. I'm using MySQL.

This is the HTML/image email that I'm sending out: http://epromo.dushanmilic.com/may/eMailer_May.htm

(MLM said it's installed successfully). This all seems to take far too long at the install/fiddling stage…

What am I missing? Any reason that the stats won't show? Thanks!

MaxBulk_Prefs.png

MaxBulk_MLM_Settings1.png

MaxBulk_MLM_Settings2.png
 
D

dishpan

New Member
If anyone has any similar experience I'd love to hear if/how you solved it — constantly having issues with tracking sadly makes MBM quite a bit less useful.

Stan — I could also send you the actual MBM 'raw' file via personal message if that would help?
Thanks for the help too, I appreciate it.
 
stanbusk

stanbusk

Administrator
Staff member
Look at your mySQL settings, for the mySQL server you have entered a Web URL :? and you even kill the whole PHP file placing a number after the quotes, plain wrong. For your information a mySQL server address will never start with http:// and will never use port 25.
 
D

dishpan

New Member
Thanks, I'll have a look/retry. BUT, what would be most helpful (either in forums or, better yet, in the manual) is concrete & simple examples of what the structure should be.

I'm decently versed in web/tech, but some of these finer points can be difficult (for everyone) as the actual reason for a certain format (ie. with or without HTTP://) is obscured.
 
stanbusk

stanbusk

Administrator
Staff member
It uses to be something like 'xxx.xxxxx.xxx', for example, 'mysql.domain.com'. This information is given by your server when you purchase a web hosting package and activate mySQL. It can even be 'localhost'.
 
D

dishpan

New Member
From my host about MySQL: "It is localhost. You can only connect to the mysql from your site space. You cannot connect from an external source."

With this statement, I assume this means MBM/MLM can't technically access the database/MLM? Is there a way around this or should either abandon tracking or find a new host?

Thanks for all the help — sorry to take up time if it's on the server end.
 
stanbusk

stanbusk

Administrator
Staff member
Not at all. It means only software running on the web server can connect to the mySQL server. This is the default mySQL setting for most web servers for security reason. Good news, MLM is a software that runs on the web server so it is allowed to connect to the mySQL server. Then just use localhost as your server address.
 
D

dishpan

New Member
Still not working… would having a site based on WordPress be an issue?
I've put the Im folder in a subdomain as WP has PHP/site issues with it's folder structure… does Im have a problem if it's in a subdomain folder?

If I go to the URL ( http://epromo.dushanmilic.com/may/lm/Im.php ) I receive a 500 Service Error. I have CHMOD'd the folder to various suggestions you gave in a separate forum (777, 775, 755, 705) & still no difference.
 
D

dishpan

New Member
Holy Gods it's almost working! After CHMODing the folder a thousand times 705 stopped returning errors!
NOW: STILL no stats in the stat window… it isn't registering any sent emails, etc. What could be causing a lack of stats? I can login via my browser & there's no stats there either.
 
stanbusk

stanbusk

Administrator
Staff member
Are you sending Styled Text or HTML messages? Is the 'Singly' option in the settings panel checked?
 
D

dishpan

New Member
Yes & yes, both are checked, as stated at the beginning of the thread… in previous versions MBM could keep track of emails without any lists uploaded to MLM, is this still the case?

Is there anything else that's could be causing this problem? I'm now over a week behind on a promo thanks to miscellaneous difficulties. Is anything else I could send you/post that might reveal an answer?

In fact, here's the code to the email even… thanks for the help & consideration.

Code: 
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

<head>

<title>Dushan Milic Illustration: May ePromo</title>

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />

<style type="text/css">

body, #outter-body { background-color:#bfbfbf; }

#content { width:750px; }

#outter-body { font-family:Arial, Helvetica, sans-serif; }

#header, #header p, #header p a { font-size:11px; color:#666666; }

#copy, #copy p { font-size:14px; color:#666666; }

#copy a { color:#666666; }

#footer, #footer p, #footer p a, #footer a { font-size:11px; color:#666666; }

table, tr, td, img {border:0pt none; border-collapse:collapse; }

p { margin:1.5px; padding:0; }

</style>

<meta name="robots" content="noindex,nofollow"></meta>

<meta property="og:title" content="Illustration: Editorial, Concepts & Awards"></meta>

</head>

<body style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;background-color:#bfbfbf;" >

<table id="outter-body" cellpadding="0" cellspacing="0" style="width:100%;border-width:0pt;border-style:none;border-collapse:collapse;background-color:#bfbfbf;font-family:Arial, Helvetica, sans-serif;" >

  <tr style="border-width:0pt;border-style:none;border-collapse:collapse;" >

    <td align="center" style="padding-top:10px;padding-bottom:10px;padding-right:0;padding-left:0;border-width:0pt;border-style:none;border-collapse:collapse;" ><table id="content"  cellpadding="0" cellspacing="0" style="border-width:0pt;border-style:none;border-collapse:collapse;width:800px;" >

      <tr style="border-width:0pt;border-style:none;border-collapse:collapse;" >

        <td id="header" align="center" style="padding-top:10px;padding-bottom:10px;padding-right:0;padding-left:0;border-width:0pt;border-style:none;border-collapse:collapse;font-size:11px;color:#666666;" ><p style="margin-top:1.5px;margin-bottom:1.5px;margin-right:1.5px;margin-left:1.5px;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;font-size:11px;color:#666666;" >This message contains graphics. If you don't see them,&nbsp;

          <a href="http://epromo.dushanmilic.com/may/eMailer_May.htm" style="font-size:11px;color:#666666;" >view this email in your browser</a>

        </p></td>

      </tr>

      <tr style="border-width:0pt;border-style:none;border-collapse:collapse;" >

      </tr>

    </table>



</head>
<body bgcolor="#ffffff">
<table style="display: inline-table;" border="0" cellpadding="0" cellspacing="0" width="750">
<!-- fwtable fwsrc="eMailer_May2.png" fwpage="Page 1" fwbase="eMailer_May.jpg" fwstyle="Dreamweaver" fwdocid = "1077897855" fwnested="0" -->
  <tr>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="245" height="1" border="0" alt="" /></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="83" height="1" border="0" alt="" /></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="421" height="1" border="0" alt="" /></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="1" border="0" alt="" /></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="1" border="0" alt="" /></td>
  </tr>

  <tr>
   <td colspan="4"><a href="http://dushanmilic.com/" target="_blank"><img name="eMailer_May_r1_c1" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r1_c1.jpg" width="750" height="610" border="0" id="eMailer_May_r1_c1" alt="" /></a></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="610" border="0" alt="" /></td>
  </tr>
  <tr>
   <td colspan="2"><a href="http://dushanmilic.com/illustrations/author-portraits/" target="_blank"><img name="eMailer_May_r2_c1" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r2_c1.jpg" width="328" height="401" border="0" id="eMailer_May_r2_c1" alt="" /></a></td>
   <td rowspan="4"><a href="http://dushanmilic.com/illustrations/the-horse-race/" target="_blank"><img name="eMailer_May_r2_c3" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r2_c3.jpg" width="421" height="501" border="0" id="eMailer_May_r2_c3" alt="" /></a></td>
   <td rowspan="4"><img name="eMailer_May_r2_c4" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r2_c4.jpg" width="1" height="501" border="0" id="eMailer_May_r2_c4" alt="" /></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="401" border="0" alt="" /></td>
  </tr>
  <tr>
   <td><a href="mailto:[email protected]?subject=From your ePromo!"mailto:[email protected]?subject=From your ePromo" target="_blank"><img name="eMailer_May_r3_c1" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r3_c1.gif" width="245" height="20" border="0" id="eMailer_May_r3_c1" alt="" /></a></td>
   <td rowspan="3"><img name="eMailer_May_r3_c2" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r3_c2.jpg" width="83" height="100" border="0" id="eMailer_May_r3_c2" alt="" /></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="20" border="0" alt="" /></td>
  </tr>
  <tr>
   <td><a href="https://twitter.com/#!/DushanMilic" target="_blank"><img name="eMailer_May_r4_c1" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r4_c1.gif" width="245" height="17" border="0" id="eMailer_May_r4_c1" alt="" /></a></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="17" border="0" alt="" /></td>
  </tr>
  <tr>
   <td><img name="eMailer_May_r5_c1" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r5_c1.gif" width="245" height="63" border="0" id="eMailer_May_r5_c1" alt="" /></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="63" border="0" alt="" /></td>
  </tr>
  <tr>
   <td colspan="4"><a href="mailto:?Subject=Check out this illustrator…"><img name="eMailer_May_r6_c1" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r6_c1.gif" width="750" height="54" border="0" id="eMailer_May_r6_c1" alt="" /></a></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="54" border="0" alt="" /></td>
  </tr>
  <tr>
   <td colspan="4"><a href="mailto:[email protected]?subject=Remove Please"><img name="eMailer_May_r7_c1" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r7_c1.gif" width="750" height="24" border="0" id="eMailer_May_r7_c1" alt="" /></a></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="24" border="0" alt="" /></td>
  </tr>
  <tr>
   <td colspan="4"><a href="http://replessabandon.org/" target="_blank"><img name="eMailer_May_r8_c1" src="http://epromo.dushanmilic.com/may/images/eMailer_May_r8_c1.gif" width="750" height="30" border="0" id="eMailer_May_r8_c1" alt="" /></a></td>
   <td><img src="http://epromo.dushanmilic.com/may/images/spacer.gif" width="1" height="30" border="0" alt="" /></td>
  </tr>
</table>
</body>








</div>
<!-- End Second batch of text below -->


	</div><!-- End Main Contet -->
	<div id="footer">
		<p>All work &copy; Dushan Milic 2012</p>
	</div>
    
</div><!-- End Container -->
</div><!-- End DIV istead of body -->
</html>
 
stanbusk

stanbusk

Administrator
Staff member
MLM has not changed, there is no relation between the location of the list and statistics. About your message, remove everything above the <html> tag and use a simp <html> tag rather than what you use right now.
 
D

dishpan

New Member
Okay, I changed that & still the same result… empty stats but it 'appears' to load/look with no errors.

When we CHMOD the folder, should we be making ALL files within the folder CHMOD to 755, 705, etc?

Here's my last-ditch effort to solve this: screengrabs of all prefs, etc. I hope something can be seen…? Thanks.

MBM_prefs.png


MBM_stats.jpg

MLM_Install.png
 
You must log in or register to reply here.
Top