neither dredge from thunderbird nor import from remote works

Use the Dredge button or the 'File | Dredge' menu to process local files, local mailboxes or the clipboard. In order to process remote mailboxes go to the settings panel, enter you server settings and press the Start button.

Doesn't work on the Mac I use with Thunderbird. Who uses still entourage? or powermail?
Can you please tell me, how I can process Thunderbird mailboxes?

Also the remote processing doesn't work. All data ( Host, imap, account ID, password, mailbox) entered correctly but the programme is unable to select the correct mailbox.

the protocoll says:
4/25 12:37:49 A0001 OK LOGIN completed
4/25 12:37:49 > A0002 SELECT bounce@domain.de
4/25 12:37:50 A0002 NO unknown folder
4/25 12:37:50 ~ Status: Mailbox pointer = 1
4/25 12:37:50 ~ Status: Total messages in Mailbox = 0

I would apreciate a solution for both possibilities: remote and local with Thunderbird.
Kind regards
 

stanbusk

Administrator
Staff member
Re: neither dredge from thunderbird nor import from remote w

Our software is autonomous, it has no relation with Thunderbird. It works directly with your server. If you look at the log you will see the following error:

4/25 12:37:50 A0002 NO unknown folder
 
Re: neither dredge from thunderbird nor import from remote w

sorry but your answer is rather useless to me. you are only confirming that I see an error.
How can I syncronize the bounce e-mail box with the e-mail list on my server?????
 

stanbusk

Administrator
Staff member
Re: neither dredge from thunderbird nor import from remote w

eMail Bounce Handler is a tool to download and process bounces from a POP or IMAP server. What do you mean with 'syncronize'?
 
Re: neither dredge from thunderbird nor import from remote w

oh man!... I described the problem already. Just tell me please how I can extract the bounced e-mail adresses out of an IMAP mailbox ... to get a list of "dead" e-mails, which I later can then export it in order to clean my original list.
This is normally called "syncronisation" . But this word is not important. I have the problem described; it doesn't work with the instruction out of your manual, and all what you do is, telling me, the bounce handler is not working with Thunderbird but working indepently. But how??
When you say the software can extract the bounced adresses from an Imap mailbox the pleeeeeaaaaase tell me now: HOW???
 

stanbusk

Administrator
Staff member
Re: neither dredge from thunderbird nor import from remote w

Open eMail Bounce Handler, go to the settings panel and input your server data, IMAP or POP. POP is recommended. I personally talk about fetching bounces. Please can you tell me what you don't understand? What are you expecting? NOte that I am the developer of the software.
 
Re: neither dredge from thunderbird nor import from remote w

Thanks for repeating the same story.
What needed to be said, has been said. You might be the developper, but your clients are not working in the SD business. Try to understand your clients language. I for my part give up now.
Regards to the ivory tower.

Here you can see, what happens every time, when I follow your instructions:

Process: eMail Bounce Handler [2571]
Path: /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/MacOS/eMail Bounce Handler
Identifier: com.maxprog.emailbouncehandler
Version: 3.8.4 (3.8.4.3.0)
Code Type: X86 (Native)
Parent Process: launchd [215]
User ID: 501

Date/Time: 2013-05-05 12:51:07.589 +0200
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10

Interval Since Last Report: 6067 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 27316 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 897F30AA-9BE3-2A61-8917-53B39D92DA6E

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
[2571] stack overflow

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x99fbfa6a __pthread_kill + 10
1 libsystem_c.dylib 0x97588b2f pthread_kill + 101
2 libsystem_c.dylib 0x975bf5f3 __abort + 199
3 libsystem_c.dylib 0x975c0576 __stack_chk_fail + 233
4 RBSSL.rbx_0.dylib 0x00e8e0c9 0xe8b000 + 12489
5 ??? 0x47497956 0 + 1195997526

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x99fc09ae kevent + 10
1 libdispatch.dylib 0x90390c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x903907a9 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x99fc00ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9758a0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x97589e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x97571d2a start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x99fc00ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9758a0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x97589e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x97571d2a start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x99fbf8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9758c2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x9758c572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x977b66ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x977b6184 TSWaitOnSemaphoreCommon + 272
5 com.apple.CoreServices.CarbonCore 0x977b640d TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTimeComponents.component 0x952ca5ac 0x94cd4000 + 6251948
7 libsystem_c.dylib 0x975875b7 _pthread_start + 344
8 libsystem_c.dylib 0x97571d4e thread_start + 34

Thread 5:: jpegdecompress_MPLoop
0 libsystem_kernel.dylib 0x99fbf8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9758c2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x97619af0 pthread_cond_wait + 48
3 com.apple.QuickTimeComponents.component 0x953e1556 0x94cd4000 + 7394646
4 libsystem_c.dylib 0x975875b7 _pthread_start + 344
5 libsystem_c.dylib 0x97571d4e thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x66666667 ecx: 0xbfffd80c edx: 0x99fbfa6a
edi: 0xac9e5a28 esi: 0x00000006 ebp: 0xbfffd828 esp: 0xbfffd80c
ss: 0x00000023 efl: 0x00000206 eip: 0x99fbfa6a cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0223c000
Logical CPU: 0

Binary Images:
0x1000 - 0x4fb763 +com.maxprog.emailbouncehandler (3.8.4 - 3.8.4.3.0) <1F0A90CF-4681-3011-8F72-B9C3B64A77D3> /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/MacOS/eMail Bounce Handler
0x597000 - 0x6f7ff6 +rbframework.dylib (1) <9E9655DF-38F6-3372-A26E-1329EDD16AAF> /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/rbframework.dylib
0xe09000 - 0xe0affd com.apple.textencoding.unicode (2.5 - 2.5) <4E2ABBEB-1F0D-3C06-BA0C-C3CEDDF17BD2> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0xe0f000 - 0xe10ffb +#TypeLib.rbx_1.dylib (???) <E18251ED-DC05-1401-BBAA-84F92C365A98> /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/#TypeLib.rbx_1.dylib
0xe16000 - 0xe17fff +e-CryptIt Engine.rbx_2.dylib (???) /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/e-CryptIt Engine.rbx_2.dylib
0xe1d000 - 0xe1fff3 +e-CryptIt Engine.rbx_9.dylib (???) /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/e-CryptIt Engine.rbx_9.dylib
0xe26000 - 0xe39ff9 +RBAppearancePak.rbx_0.dylib (???) <785EA158-3BBB-33AF-A4F5-6677D3C8EA6B> /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/RBAppearancePak.rbx_0.dylib
0xe45000 - 0xe5bff3 +RBCrypto.rbx_0.dylib (???) <840E3FA3-4E72-3987-9C8F-ACDED6B4CFF8> /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/RBCrypto.rbx_0.dylib
0xe65000 - 0xe66ff9 +RBInternetEncodings.rbx_0.dylib (???) <671CCD86-B289-3975-ADA9-60BC5BA2EFBC> /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/RBInternetEncodings.rbx_0.dylib
0xe6e000 - 0xe86ff3 +RBRegEx.rbx_0.dylib (???) <686C3978-9B83-3EFD-9F14-69AD5C60FB7F> /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/RBRegEx.rbx_0.dylib
0xe8b000 - 0xf21fe0 +RBSSL.rbx_0.dylib (???) <67407328-6757-3D90-8457-7A1FF3942B89> /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/RBSSL.rbx_0.dylib
0xf50000 - 0xf54ff3 +UtilsLib.rbx_3.dylib (???) <11B56167-224D-F760-C4B6-B382E2C462D0> /Applications/MaxBulk Mailer/*/eMail Bounce Handler.app/Contents/Frameworks/UtilsLib.rbx_3.dylib
0xfe5000 - 0xfe6ffd com.apple.ironwoodcore (1.1.1 - 1.1.1) <098CE576-3239-3B41-9141-A5BE6E476C84> /System/Library/PrivateFrameworks/SpeechObjects.framework/Versions/A/Frameworks/DictationServicesCore.framework/DictationServicesCore
0xffa000 - 0xffbff8 ATSHI.dylib (341.1) <7FD74F4D-E42A-30CB-8863-1832BFADFE5D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
0x2376000 - 0x237affb libFontRegistryUI.dylib (100) <10CAC446-A500-3291-A144-7FAFA57D6720> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libFontRegistryUI.dylib
0x23e5000 - 0x23ecffc com.apple.AppleGVAHW.component (1.1 - 1) <5DB91F15-3FD3-308F-8FC5-662562F3EA78> /System/Library/QuickTime/AppleGVAHW.component/Contents/MacOS/AppleGVAHW
0x77ae000 - 0x77bafff +net.telestream.license (1.0.1.3-GC - 1.0.1.3-GC) <105E1717-1FCC-4168-1295-768FB28C4217> /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
0x77c3000 - 0x77fdfff com.apple.QuickTimeFireWireDV.component (7.7.1 - 2599.24) <1E9A8E7C-A9FD-34FD-AB7C-C3784BAB821F> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTimeFireWireDV
0x7809000 - 0x780dff7 com.apple.AppleMPEG2Codec (1.0.2 - 220.1) <08137D06-718F-30B1-8BF3-9498BEAFA5C6> /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
0x7821000 - 0x7a13fea +com.elgato.mpegsupport (EyeTV MPEG Support 1.0.7 [build 43] - 1.0.7) /Library/QuickTime/EyeTV MPEG Support.component/Contents/MacOS/EyeTV MPEG Support
0x7b23000 - 0x7d1afc2 +net.telestream.wmv.import (2.2.3.7 - 2.2.3.7) <16463171-CBC5-41AC-A577-883C116422EE> /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
0x7d89000 - 0x7e34fff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
0x7e78000 - 0x7fdafe2 +net.telestream.wmv.advanced (2.2.3.7 - 2.2.3.7) <33EA1744-8FF4-4991-97C8-279DB599B913> /Library/QuickTime/Flip4Mac WMV Advanced.component/Contents/MacOS/Flip4Mac WMV Advanced
0x8041000 - 0x8158fd8 +www.zygodigital.com (ZyGoVideo version 4.0.7 - 3.5.0.1) /Library/QuickTime/ZyGoVideo.component/Contents/MacOS/ZyGoVideo
0x81a2000 - 0x820afeb com.apple.AppleProResDecoder (3.0.2 - 5718) <4442CBCE
 

stanbusk

Administrator
Staff member
Re: neither dredge from thunderbird nor import from remote w

You never respond to my questions, now you send a crash log I have never asked for :shock:
 
Re: neither dredge from thunderbird nor import from remote w

silverfiber said:
now you send a crash log I have never asked fo
you might not have asked for it, but that is FACT. I follow strictly your instruction and the result is a CRASH.
I would say, let's stop this discussion now. I will not use the programm any more and you don't have to answer any more. I will stick now only to the bulkmailer.
You may contact me again, when you have a stable version bounce handler. Up to this moment, I do it by hand...
Kind regards
 

stanbusk

Administrator
Staff member
Re: neither dredge from thunderbird nor import from remote w

Hum... eMail Bounce Handler is stable, crashes use to come from corrupt preferences or corrupt memory, the chunk of memory used by the software. Rebooting the computer should remove the problem.
 
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