NEED HELP! MLM not showing statistics

[hwminc]

After much back and forth with support, I finally am able to create a new list and upload a list from both web login and Maxbulk mailer, but I am not seeing any statistics at all and wondering if someone can help me figure out what the issue is...thanks!

 

[stanbusk]

What format are you using for your message, is it styled text or HTML?

 

[hwminc]

It is styled text...here's one I sent last night showing that there was a link in the email clicked but I don't get any 'Opening' information...weird as in order to click the link they have to open the email...

 

[stanbusk]

Is your mail software set not to display pictures? Are you receiving the message into the junk box?

 

[hwminc]

I get the bounces in my junk box, don't believe
my email is set to automatically show pictures

 

[stanbusk]

Have you click on the right list triangle button to expand the entry you have?

 

[hwminc]

Yes, I've expanded the arrow...

 

[stanbusk]

Ok and what do you get?

 

[hwminc]

Essentially the exact same info as in the picture I posted...there are two instances of the message it looks like....what I can't figure is why no other data shows
?

 

[stanbusk]

Dud you deactivate the 'Singly' option in the settings panel?

 

[hwminc]

No, singly is still checked. My understanding was that this was preferred?

 

[stanbusk]

Yes, that option has to be checked in order to get statistics, the message has to be in Styled Text or HTML, the preferences has to include the proper MLM URL and statistics have to be activated, that's all you have to do.

 

[hwminc]

Got all that...still not getting all stats on opens...any oter idea what it could be?

 

[stanbusk]

Actually not, I don't see why you don't get stats if everything is correct. Are you sure you don't have any forward on your site?

 

[hwminc]

not sure what you mean by 'a forward on my site?' The email is set up correctly and it seems that if I am getting at least one stat on one email, there should be more, no? Perhaps the process I am going through in sending these is incorrect? If there are specific steps that need to be followed (i.e. - the list has to be uploaded BEFORE the send through Maxbulk, etc.) please advise of those! Thanks!

 

[stanbusk]

The only thing you have to do is to select a list before sending your message, that's all. It doesn't matter if the list is local or remote. A forward is when you go to a site and you get redirected to another site, it also can be inside the same site.

 

[hwminc]

Okay, so if I send out 2000 emails, why am I only getting a very small percentage of tracking statistics?For example
someone responds, i.e. - they've opened the email and sent me a reply, but that action is not showing up in the statistics...
The statistics seem to not reflect the actual opens, etc in all cases...

 

[stanbusk]

An open will never be tracked if the message is flagged as junk by the recipient mail software or if the recipient software is set not to display remote pictures. I don't know any other case.