my emailextractor does not work

[soga]

my emailextractor does not work, verify and the license is up to date, the word inactive appears next to the program icon in the upper left corner. I add a file and in 2% it stops and does nothing anymore, can you help me what is happening? Thanks

 

[stanbusk]

Can you give me more details about the file you have dropped to the application? Type and size?