Help Newbie Here - Can't Connect

[LeoZayas]

I am using v8.4.7
I am hosted by smarterasp.net
I have tried every setting and cannot get program to send one single email
the isp says it is not n issue with their servers :-(
frustrated...please help

 

[stanbusk]

What do you get in the 'Delivery' panel?

 

[LeoZayas]

I'm not sure i know what you are asking me...sorry ... could you elaborate for a rookie plz?

 

[LeoZayas]

I am using it with TurboSMTP but I still can't get it to send anything out :-(

 

[stanbusk]

MaxBulk Mailer main window has a 'Delivery' panel, what do you get in there.

 

[LeoZayas]

-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#205] - 2/12/2014
-----------------------------------------------------------------------

Mailer version: 8.4.7-US Pro - Registered
Machine OS/speed: Windows Vista/2.395Ghz

Streams: 2 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)

SMTP server address: pro.turbo-smtp.com [Port: 587] SSL Off
Authentication: ESMTP (Login) | [192.168.0.10]
Groups: 1 [Interval: 00:00:00]

Delivery start date: 2/12/2014 at 4:20:35 AM
End date: 2/12/2014 at 4:20:38 AM
Total duration: 2 second(s) - Retries: 1000/7
Rate: 0.50 recipient(s)/second

to a total of: 1 recipient(s) [1/401]
List name: mailing01
Sent: 0
Failed: 1 undelivered [Connection dropped by server]
Errors: 1

Mail subject: [Ann] Local Film: Comedy about HOAs Wed, Feb 12, 2014
Mail priority: Normal
Reply To: [email protected]
Errors: [email protected] (Sender)
Return receipt: No
Mail format: HTML only | utf-8 | quoted-printable
Mail size: 3.21 KB (Doesn't include attachments)
Attachments: none

MLM: Click-through tracking [Deactivated]

-----------------------------------------------------------------------

i had my web host enter the SPF record and 2 DomainKey/DKIM files that turboSMTP needed, is there a chance that maybe it hasn't taken affect yet?

 

[LeoZayas]

I went on chat with turboSMTP tech support, and everything is working correctly on their end, he even sent test emails out from my account and they were sent correctly.

He mentioned that it had to be a MaxBulk Mailer configuration maybe, but i have it configured exactly the way they say and yet still nothing.... :-(

 

[stanbusk]

I need the text before the delivery report, it is the text of the connection.

 

[LeoZayas]

[01] 2/13 15:13:09 ~ Opening connection for delivery...
[01] 2/13 15:13:09 ~ Connecting to pro.turbo-smtp.com Port:587
[01] 2/13 15:13:09 ~ Connected
[01] 2/13 15:13:09 220 turbo-smtp.com ESMTP
[01] 2/13 15:13:09 > EHLO [192.168.0.10]
[01] 2/13 15:13:09 250-turbo-smtp.com
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250-PIPELINING
250-8BITMIME
250 SIZE 20000000
[01] 2/13 15:13:09 > AUTH LOGIN
[01] 2/13 15:13:09 334 VXNlcm5hbWU6
[01] 2/13 15:13:09 > [email protected]
[01] 2/13 15:13:09 334 UGFzc3dvcmQ6
[01] 2/13 15:13:09 > ********
[01] 2/13 15:13:09 235 ok, go ahead (#2.0.0)
[01] 2/13 15:13:09 > MAIL FROM:<[email protected]>
[01] 2/13 15:13:09 250 ok
[01] 2/13 15:13:09 > RCPT TO:<[email protected]> [1/1]
[01] 2/13 15:13:09 250 ok
[01] 2/13 15:13:09 > DATA
[01] 2/13 15:13:09 354 go ahead
[01] 2/13 15:13:09 ~ Sending message
[01] 2/13 15:13:09 ~ with ID <[email protected]>
[01] 2/13 15:13:09 ~ To [email protected]
[01] 2/13 15:15:09 *** SMTP TIME-OUT 1 - 120 s
[01] 2/13 15:15:09 --> Reconnecting attempt 1 of 5
[01] 2/13 15:15:09 ~ Connected
[01] 2/13 15:15:09 220 turbo-smtp.com ESMTP
[01] 2/13 15:15:10 > EHLO [192.168.0.10]
[01] 2/13 15:15:10 250-turbo-smtp.com
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250-PIPELINING
250-8BITMIME
250 SIZE 20000000
[01] 2/13 15:15:10 > AUTH LOGIN
[01] 2/13 15:15:10 334 VXNlcm5hbWU6
[01] 2/13 15:15:10 > [email protected]
[01] 2/13 15:15:10 334 UGFzc3dvcmQ6
[01] 2/13 15:15:10 > ********
[01] 2/13 15:15:10 235 ok, go ahead (#2.0.0)
[01] 2/13 15:15:10 > MAIL FROM:<[email protected]>
[01] 2/13 15:15:10 250 ok
[01] 2/13 15:15:10 ~ Stage 1 dispatch done [A:2/1]
[01] 2/13 15:15:10 > QUIT
[01] 2/13 15:15:10 221 turbo-smtp.com
[01] 2/13 15:15:10 ~ Stage 4 dispatch done
[00] 2/13 15:15:10 ~ [-]
[00] 2/13 15:15:10 ~ Closing all streams
[00] 2/13 15:15:10 ~ Creating report...
[00] 2/13 15:15:10 ~ Finishing...
[00] 2/13 15:15:10 ~ Finished.

 

[LeoZayas]

I have tried every combination of ports and authentication and nothing works..... :-(

 

[LeoZayas]

I just don't understand how my email client Outlook can have no problems sending an email out with the credentials supplied but yet a program that is designed specifically for sending emails can't ????

 

[LeoZayas]

I really NEED for someone to call me from this company..... I spent some money on this thing and for it not to work is bad enough, but for you not to have online chat for tech support or even a phone number is ridiculous really.... I NEED to get this thing going REAL soon or else I will need my money back and I will find another software that can do it....

 

[stanbusk]

MaxBulk Mailer 8.4.7 has been reverted to previous 8.4.6 on our server until we can fix this problem. I believe I also told the same by email.

 

[LeoZayas]

Yes, and it did get it working.....thank you very much Stan....