export problem

[dysong3]

In recent versions I sometimes have an export list problem. i select the list I want to export and when I choose "export recipients" the left-hand list is not only empty but dimmed, making it impossible to export anything.

Like this

Any idea what may be the reason for this?

 

[stanbusk]

Do you mean everything is disabled? like in the screenshot? HAve you tried to click on the desktop and then on the MaxBulk Mailer icon on the Dock?

 

[dysong3]

Yes everything is disabled making an export impossible. I am not sure what you mean by

HAve you tried to click on the desktop and then on the MaxBulk Mailer icon on the Dock?

I tried to do literally what that says but to no avail. The problem seems to lie with the left-hand roll-down menu that is inaccessible.

 

[stanbusk]

What I see on your screenshot is that all the controls in the window are disabled, I just wanted to make sure that is the problem. Now that I know that I can tell you it is a system problem. MaxBulk Mailer has no code to disable the controls on that window. Did you restart your computer? Have you tried to clean it up with Onyx?