Explanation of bounce types/rules


New Member
New to MaxProg ... downloaded Bounce Handler today to help process bounces from a newsletter. Is there a link on your site that explains the different types of bounces/rules?

I've noticed a lot of 'soft' bounces in our report that say address unknown - why is that a soft bounce and not a hard bounce, I imagine those still need to be removed or unsubscribed from our database. Also what does unable to route mean?

Excuse my ignorance, like I said, new to this. Not a techie and before I go back to our techies on Monday to discuss the report would like to be armed with a better understanding of what these terms mean on this report. Thanks