Error #406 can't upload on Hostgator hosting

[mrmyth]

Hi:

I am getting this error now. "Error #406: Not Acceptable (http://mydomain.com/mlmfolder/lm.php)" when I try to update my lists from Maxbulk Mailer. This happens even if the list I'm uploading is only 12 people.

I tried a few things I saw in the forums, adding things to .htaccess files etc, but I haven't gotten it to work. I called Hostgator and they said my hosting is open to this kind of uploading without restrictions. I am using an up-to-date version of PHP.

Last time I used Maxbulk I could do this. My Maxbulk Mailer version is 8, my mlm version is 3.0.5

I'm sure there is a fix, but I have not been able to make it work, any instructions are appreciated. I'm on a bit of a time crunch. In the FAQ here was something saying to put some code in a .htaccess file in the scripts folder. I'm not sure what that folder is because I don't have a folder called that.

Sorry if I'm being a bonehead.

mrmyth :mrgreen:

 

[stanbusk]

Try to use current MLM 3.1.6 with MaxBulk Mailer 8.4.9. Lots of changes are made in every version so it is important to use the very last one.

 

[mrmyth]

Thanks Stan. What is the best way to upgrade MLM? Do I do it from MaxBulk or just by uploading new files to the server.

I have custom html pages and my settings of course. I'm using MySQL for the database.

 

[mrmyth]

I ran the upgrade and unfortunately I'm still getting the error.

When I go to the /html/upload_list.php

It says this at the bottom of the page:

"Not Acceptable!

An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security."

 

[stanbusk]

This look like a different problem. Have you reported the problem to your server? Upload problems are all related to security settings in the server.

 

[mrmyth]

Thanks for the reply, yes I did and they said there were no restrictions.

There is Wordpress on the root of this site where the folder for mailing list manager is.

 

[mrmyth]

I checked my other site that used to work with this and I have the same error. There is no wordpress on that site.

I'm going to check with hostgator again.

 

[mrmyth]

[SOLVED]Re: Error #406 can't upload on Hostgator hosting

Stan:

Thanks for all your help. I finally bugged HostGator enough that they escalated my ticket to a 2nd level where they whitelisted the domain. I gave them the address of the upload page, where they could see the error on the page that said it was a mod error.

"An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security."

They were able to whitelist it and the upload from MaxBulk Mailer to MLM worked flawlessly.

 

[stanbusk]

Great to hear! This problem is quite common nowadays.