[Error #22]

janhart

New Member
I get it the moment i enter my first email to test- it shows error 22. See screen-shot.
I tested to see if port 25 was open (common problem it seems you mention in your help files). The telnet command I run says Connection refused, but my ISP provider INSISTS port 25 is open.
I am not sure if error 22 is connected to this but its the only thing I have to go on
 

tgoedde

New Member
Error Codes

What does Error #22, Valid (R22), Valid (R19), Valid (R17), Valid (R16), Valid (R12), and Looks Valid mean? It would be nice if EMV had a code list available. I've scrubbed this list of 15,000+ names about 10 times and each time it comes up with more of these messages using the newly scrubbed list. I have tried GoDaddy Email Express and now Constant Contact and both have canceled the accounts from too many bad addresses. That is why I bought EMV to get rid of those! Help please. This email campaign needs to get out for my client asap.
 

stanbusk

Administrator
Staff member
Error #22 means the SMTP server xxx is not responding, sometimes because port 25 is blocked by your ISP. In such case you should check that. It is explained here.

Valid (R22) means the addresses has been validated by rule #22, rules are inside the eMail Verifier preferences. It is explained here.
 

marcoz

New Member
Hello,
I always have the error #22 since I try to make email verifier work properly.
I contacted my Internet Provider who certified the access to port 25 was enabled.
I made several tests, with / without firewall, with without router : all lead to the same result : error #22
and a process that never completes

This is the DNS server response:
<<>> DiG 9.6.0-APPLE-P2 <<>> @195.146.235.100 nordnet.fr mx
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 12644
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;nordnet.fr. IN MX

;; ANSWER SECTION:
nordnet.fr. 38633 IN MX 20 nordnetmx2.nordnet.fr.
nordnet.fr. 38633 IN MX 10 nordnetmx1.nordnet.fr.

;; AUTHORITY SECTION:
nordnet.fr. 29949 IN NS name.nordnet.fr.
nordnet.fr. 29949 IN NS name2.nordnet.fr.

;; ADDITIONAL SECTION:
nordnetmx1.nordnet.fr. 42604 IN A 194.206.126.191
nordnetmx2.nordnet.fr. 38633 IN A 194.206.126.103
name.nordnet.fr. 33013 IN A 194.206.126.253

;; Query time: 2200 msec
;; SERVER: 195.146.235.100#53(195.146.235.100)
;; WHEN: Thu Aug 11 15:40:52 2011
;; MSG SIZE rcvd: 169
[/color]

Do you have any advice? I'm interested in Max Bulk mailer and wish to buy it with the e mail adress verification fuction. Greetings, Marc
 

stanbusk

Administrator
Staff member
Have you tried to connect to the server with Telnet? Launch Terminal and write:

telnet SMTP_SERVER_ADDRESS_HERE 25

What do you get?
 

marcoz

New Member
I tried those 2 commands in Terminal:
1)
MacBook-Pro-2-de-Marc-Zischka:~ marczischka1$ telnet 195.146.236.100 25
Trying 195.146.236.100...
telnet: connect to address 195.146.236.100: Connection refused
telnet: Unable to connect to remote host

and
2)
MacBook-Pro-2-de-Marc-Zischka:~ marczischka1$ telnet 195.146.236.100:25
195.146.236.100:25: nodename nor servname provided, or not known

since i'm not very aware of unix commands, do you think i typped the correct sequence? The server adress, is the DNS server adress my ISP gave me.

Then Using your support section, I tried:
MacBook-Pro-2-de-Marc-Zischka:~ marczischka1$ telnet smtp.nordnet.fr 25
Trying 194.206.126.239...
Connected to smtp.nordnet.fr.
Escape character is '^]'.
220 smtp.nordnet.fr ESMTP

This seems to work ?

Tanks, Marc
 

marcoz

New Member
That's the result;
MacBook-Pro-2-de-Marc-Zischka:~ marczischka1$ telnet smtp.maxprog.com 25
Trying 209.68.5.64...
telnet: connect to address 209.68.5.64: Connection refused
telnet: Unable to connect to remote host
MacBook-Pro-2-de-Marc-Zischka:~ marczischka1$
 

marcoz

New Member
Sorry for the 2 week interuption.
The provider said that if I can send mails, then port 25 works. Also, the intent on the smtp server of the provider (nordnet) seems to work, wich is not the case on the try with tne maxprog smtp server. They told me the control of port 25 is only possible on the ISP's smtp server. Thay also proposed to establish contact with you to solve the problem. Greetings,
 

marcoz

New Member
A new try of email verifier using the SMTP IP adress from the (positive) telnet test gave the following result:
; <<>> DiG 9.6.0-APPLE-P2 <<>> @194.206.126.239 ecologik-business.com mx
; (1 server found)
;; global options: +cmd
;; connection timed out; no servers could be reached
looks like the server can't understand the email verifier contact
there is no error #22, but "Failed test"
 

stanbusk

Administrator
Staff member
Have you tried to enter DNS server addresses into the eMail Verifier preference panel? Try 8.8.8.8 and 4.4.4.4
 

marcoz

New Member
Thanks for the tip. With the first try I get an Error #22 :
; <<>> DiG 9.6.0-APPLE-P2 <<>> @8.8.8.8 terre2mains.org mx
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13373
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;terre2mains.org. IN MX

;; ANSWER SECTION:
terre2mains.org. 86400 IN MX 1 mx1.ovh.net.
terre2mains.org. 86400 IN MX 5 mx2.ovh.net.

;; Query time: 4239 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu Sep 8 23:09:53 2011
;; MSG SIZE rcvd: 80


and the second gives a failed test :
; <<>> DiG 9.6.0-APPLE-P2 <<>> @4.4.4.4 terre2mains.org mx
; (1 server found)
;; global options: +cmd
;; connection timed out; no servers could be reached
 

marcoz

New Member
The console says:
for 4.4.4.4
[01] 9/20 00:36:17 MX <marc@terre2mains.org> -> [[]]
and for 8.8.8.8
[01] 9/20 00:37:53 MX <marc@terre2mains.org> -> [mx1.ovh.net,mx2.ovh.net]
[01] 9/20 00:37:53 > CONNECT TO: [mx1.ovh.net]
[01] 9/20 00:37:56 Erreur #22
[01] 9/20 00:37:56 Trying connexion again...
[01] 9/20 00:37:56 > CONNECT TO: [mx2.ovh.net]
 

stanbusk

Administrator
Staff member
I have tried to connect to those MX servers with telnet and I get errors as well. I used:

telnet mx1.ovh.net 25
 

marcoz

New Member
These servers depend on the adress I checked (marc@terre2mains.org), that I know works because it is mine.
How can the diffrence between servers 4.4.4.4 and 8.8.8.8 be explained ? Any chance I get the software work corectly? Thanks for your support.
 

stanbusk

Administrator
Staff member
8.8.8.8 and 4.4.4.4 are Google DNS servers but the problem you have here is not a DNS problem it is simply that the MX server doesn't accept connections and as a result there address can't be checked.
 
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