eMail Bounce Handler (EBH) cannot save settings


New Member

I am using eMail Bounce Handler under Windows 7.
I cannot change the "Connection" settings. No matter what I choose, upon restart it goes to:
- Check Mailbox Every 1 Minutes
- Download 5000 Bounces/Connection

The reason I want to alter that setting is that EBH always craches when processing large number of bounces (usually > 700-800)
I would like to experiment with "Download 20 Bounces/Connection" - I read that it usually solves the crash problem.
I tried starting EBH as Administrator - with no success changing the settings.


New Member
stanbusk said:
Are you saving the changes to some account?
Tried both options:
1. Just saving the file
2. Saving the account first and then saving the file.

Problem occurs in both scenarios.


Staff member
You save an account and reselect it and nothing was changed? It looks like you have a problem with the preference file then. You should try to remove it, it is available here:

C:\Users\<your_account_name>\AppData\Roaming\Maxprog\eMail Bounce Handler\


New Member
Thank you! Following your explanations - it works now, the settings are saved.
Unfortunately no matter the settings - the software keeps crashing.


New Member
With the Antivirus (MSIE) off it worked OK for probably twice longer, but at the end it crashed.
How can I "de-activate" the software on the current computer and try it on a Windows 8 machine (now it is installed on Windows 7)?