That's what I did but it didn't work : added just a few mail in list for testing and sent a mail to eMail Bounce Handler so it was in the first tab list but did not remove it from MLM, even if I press the "-" button.
What can I do to find out what's wrong? Is there any log?
I ran some more tests and here is what I've got:
- I setup a specific rule that look for sender of a subject that is "unsubscribe"
- mailbox is read and mail is removed
- in the first tab I have a line for that mail but I have an "Echec" (it's in french, I guess it's "Failure")
- the email is not removed from MLM
No, that's not a hard bounce but I had the same trouble with a real hard bounce.
Anyway, I did some more tries and I understand now that EBH is correctly finding emails that are either errors (hard bounce I guess because the email was invalid for testing) or unscrubscribe requests (by writing it in mail subject as a reply).
Now, I have the distant list in MLM that was used to send the test emails that is unchanged (no unsubscribe and no bounce removal).
From what you said (here and in other posts), I think that either I should find a "bounce" or "error" list in MLM (that's not the case) or emails auto-removed.
In fact, I'm quite lost. I think that all softwares should have been correctly configured but I don't know what manual actions are required when EBH has finished accessing the mailbox and shows emails that are in error.