doesn't get any entry of replays in the statistic?

[suppertrupper]

when a recipient open the mail in his mail-client, it makes an entry in the statistic tool. but I doesn't get any entry of replays ?

what's wrong ?
any ideia ?

 

[stanbusk]

What do you call 'replays'?

 

[suppertrupper]

sorry about my english
it means answers costumers mail-client

 

[stanbusk]

Do you mean you are tracking a mailto link?

 

[suppertrupper]

what I mean is ;
when we send 100 mails from MaxBulkMailer I would like to see in the MLM statistic tool, how many mails rich the recipient ( how many recipient opened the mail ) [ This part works and pairs in the MLM statistic ]
and how many replays we get (replays from the costumers mail-cleint)
[ replays do not appear in the MLM statistic-tool ]

we will not use the tool in a page or so …


thanks for helping

 

[stanbusk]

You can't track answers/replies. You can only track message opening and when a link is clicked.

 

[suppertrupper]

ok understood, thank you for the quick support !
will try it

 

[suppertrupper]

I attached I screenshot 'ruckmeldungen.png'

there ar fore actions in the MLM:
the last action 'Rückmeldungen' for what can I use this action ?

Offnung (Opening)
Klicks (Clicks)
Abmeldung (Log-Off)
Rücksendungen ( replies ) in red


thanks for helping

 

[stanbusk]

Those are bounces, delivery errors returned by the server.

 

[lithoart]

What exactly has to happen for this to trigger or record a response on the Statistics table Bounces?

 

[stanbusk]

You have to use eMail Bounce handler. It is a tool that allows you to process your bounces either directly from your server or locally.

 

[lithoart]

I see.

will try that out.

thanks!