bracket in the 'comment' part of the email - failed delivery

[lesplan]

We use AuthSMTP to send emails and I have been back and forth with their tech support re some emails that are not getting through.
What they are telling me is that if there is a bracket as part of the in the 'comment' part of the email address, MBM is not coding the email properly.
They say I cannot have brackets ( ) in the 'comment' part of the email address, and it causes a BCC type of delivery, as opposed to a normal one.

This is their info:

Most software would automatically add quotes to the email address 'name' -
it appears the software you are using does not.
You either need to contact the software vendor to find out why the
'comment' part of the email address is not being enclosed in quotes in the
headers - or removing the (Norfinch) part from the email address may
resolve the problem (even though not having the email name quoted is bad -
it obviously works for the others).
The Internet standards give brackets ( ) special meaning in the context of
email addresses, unless enclosed in quotes, or 'escaped'.
As they have special meaning - using them without quotes etc. causes the
system to mis-file the email as a BCC email, rather than To the recipient.
Thanks,
AuthSMTP Support

Anyone else have similar issues? Is this a problem with AuthSMPT or MBM or both?[/b][/b]

 

[stanbusk]

Re: bracket in the 'comment' part of the email - failed deli

Why do want brackets in an e-mail? Currently MaxBulk Mailer (as any other mail software) only surround the contact name of an address with double quotes if necessary.

 

[lesplan]

Re: bracket in the 'comment' part of the email - failed deli

Its not in the email itself. When there are brackets in the contact info, when MBM sends this it changes the way the email is sent and we get complaints of emails not received.

For example this email below will not be delivered properly because of the brackets around Norfinch Campus.

Lui Piacentini
Fraser College (Norfinch Campus)
45 Norfinch Drive
Toronto ON M3N 1W8

If you remove the brackets then all is fine (we have replaced with hyphens)

Eric W.

 

[stanbusk]

Re: bracket in the 'comment' part of the email - failed deli

Yes, I understand, I will fix that.

 

[lesplan]

Re: bracket in the 'comment' part of the email - failed deli

Thank you Stan

Its not a huge deal, but it did take a fair bit of time going back and forth with frustrated customers and AuthSMPT tech support.

Hopefully this will fix the problem in our database and for other users.