503 5.5.1 error

[KurtErlenbach]

I've used MBM for many years, and this is the first significant problem I've had. Without changing any settings or doing anything differently, I'm now getting a "503 5.5.1 RCPT TO without MAIL FROM" error on my entire list. I've done nothing differently than I've done every week for a few years. I need to fix this promptly. Suggestions?

 

[stanbusk]

I need to see the connection log, the text you get in the delivery panel, to see the context. Try to send to only one address so you get a smaller connection log.

 

[KurtErlenbach]

Here it is, and thanks for your help:


[01] 1/19 15:11:41 > MAIL FROM:<[email protected]>
[01] 1/19 15:11:41 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/19 15:11:41 > RCPT TO:<[email protected]> [407/407]
[01] 1/19 15:11:41 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/19 15:11:41 ~ Stage 3 dispatch done
[01] 1/19 15:11:41 > QUIT
[01] 1/19 15:11:41 221 2.3.0 cdptpa-oedge03 closing connection
[01] 1/19 15:11:41 ~ Stage 4 dispatch done
[00] 1/19 15:11:41 ~ [-]
[00] 1/19 15:11:41 ~ Closing all streams
[00] 1/19 15:11:41 ~ Creating report...
[00] 1/19 15:11:41 ~ Finishing...
[00] 1/19 15:11:41 ~ Finished.

-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#161] - 1/19/15
-----------------------------------------------------------------------

Mailer version: 8.4.9-US Pro - Registered
Machine OS/speed: Mac OS 10.10.1 Yosemite/2.3Ghz

Streams: 1 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)

SMTP server address: smtp-server.cfl.rr.com [Port: Default] SSL Off
Authentication: POP | [192.168.1.3]
Address: pop-server.cfl.rr.com [Port: Default] SSL Off
Groups: 10 [Interval: 00:00:10]

Delivery start date: 1/19/15 at 3:03:26 PM
End date: 1/19/15 at 3:11:41 PM
Total duration: 8 minute(s), 15 second(s) - Retries: 0/6
Rate: 0.00 recipient(s)/second

to a total of: 407 recipient(s) [407/407]
List name: unknown
Sent: 0
Failed: 407 undelivered [Connection dropped by server]
Errors: 813

Mail subject: 21 Crim.L.Rept #2 & 3a
Mail priority: Normal
Reply To: [email protected]
Errors: [email protected] (Sender)
Return receipt: No
Mail format: HTML only | utf-8 | quoted-printable
Mail size: 60.12 KB (Doesn't include attachments)
Attachments: none

MLM: Click-through tracking [Deactivated]

 

[stanbusk]

I can't see the context, you have omitted all the previous lines, the ones I need to see the context. By the way, are you authenticating with your server?

 

[KurtErlenbach]

I'm unaware of what authenticating the server means. I ran one in test mode, and here is the complete delivery report:

1] 1/22 07:37:08 ~ Opening connection for delivery...
[01] 1/22 07:37:08 ~ Connecting to pop-server.cfl.rr.com for POP authentication...
[00] 1/22 07:37:08 +OK InterMail POP3 server ready.
[00] 1/22 07:37:08 > USER kerlenbach
[00] 1/22 07:37:09 +OK please send PASS command
[00] 1/22 07:37:09 > PASS ********
[00] 1/22 07:37:09 +OK kerlenbach is welcome here
[00] 1/22 07:37:09 > QUIT
[00] 1/22 07:37:09 +OK kerlenbach InterMail POP3 server signing off.
[01] 1/22 07:37:09 ~ Connecting to smtp-server.cfl.rr.com Port:25
[01] 1/22 07:37:09 ~ Connected
[01] 1/22 07:37:09 220 Welcome to Road Runner. WARNING: *** FOR AUTHORIZED USE ONLY! ***
[01] 1/22 07:37:09 > HELO [192.168.1.3]
[01] 1/22 07:37:09 250 2.0.0 cdptpa-oedge01 says HELO to 72.188.34.58:59075
[01] 1/22 07:37:09 > MAIL FROM:<[email protected]>
[01] 1/22 07:37:09 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/22 07:37:09 > RCPT TO:<[email protected]> [TEST OF <[email protected]>]
[01] 1/22 07:37:09 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/22 07:37:09 ~ Stage 3 dispatch done
[01] 1/22 07:37:09 > QUIT
[01] 1/22 07:37:09 221 2.3.0 cdptpa-oedge01 closing connection
[01] 1/22 07:37:09 ~ Stage 4 dispatch done
[00] 1/22 07:37:09 ~ [-]
[00] 1/22 07:37:09 ~ Closing all streams
[00] 1/22 07:37:09 ~ Creating report...
[00] 1/22 07:37:09 ~ Finishing...
[00] 1/22 07:37:09 ~ Finished.

-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#163] - 1/22/15 *** Test Mail ***
-----------------------------------------------------------------------

Mailer version: 8.4.9-US Pro - Registered
Machine OS/speed: Mac OS 10.10.1 Yosemite/2.3Ghz

Streams: 1 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)

SMTP server address: smtp-server.cfl.rr.com [Port: Default] SSL Off
Authentication: POP | [192.168.1.3]
Address: pop-server.cfl.rr.com [Port: Default] SSL Off
Groups: 10 [Interval: 00:00:10]

Delivery start date: 1/22/15 at 7:37:08 AM
End date: 1/22/15 at 7:37:09 AM
Total duration: 1 second(s) - Retries: 0/6
Rate: 1.00 recipient(s)/second

to a total of: Test Mail
List name: unknown
Sent: 0
Failed: 407 undelivered [Connection dropped by server]
Errors: 1

Mail subject: 21 Crim.L.Rept #2 & 3a
Mail priority: Normal
Reply To: [email protected]
Errors: [email protected] (Sender)
Return receipt: No
Mail format: HTML only | utf-8 | quoted-printable
Mail size: 60.12 KB (Doesn't include attachments)
Attachments: none

MLM: Click-through tracking [Deactivated]

-----------------------------------------------------------------------

Thank you for your help. I really need to get this fixed today if I can.

 

[stanbusk]

Try to set the authentication to ESMTP in the settings panel. Authentication means sending your credentials to the server to tell who you are and get access to it.

 

[KurtErlenbach]

No luck. Here is the delivery report after the change, at least for the first few. I stopped the send when it was clear it wasn't working.

Please keep in mind that I've used MBM for several years and did nothing new or different before this problem started. I made no changes in the setting or anything else after using it last week (or two weeks ago now), when it worked perfectly, just as it has for a long time. I'm very stumped by this.

[01] 1/23 15:57:18 ~ Opening connection for delivery...
[01] 1/23 15:57:18 ~ Connecting to smtp-server.cfl.rr.com Port:25
[01] 1/23 15:57:18 ~ Connected
[01] 1/23 15:57:18 220 Welcome to Road Runner. WARNING: *** FOR AUTHORIZED USE ONLY! ***
[01] 1/23 15:57:18 > EHLO [192.168.1.3]
[01] 1/23 15:57:18 250-cdptpa-oedge03 says EHLO to 72.188.34.58:60337
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-AUTH=LOGIN PLAIN
250-AUTH LOGIN PLAIN
250 PIPELINING
[01] 1/23 15:57:18 > AUTH LOGIN
[01] 1/23 15:57:18 334 VXNlcm5hbWU6
[01] 1/23 15:57:18 > kerlenbach
[01] 1/23 15:57:18 334 UGFzc3dvcmQ6
[01] 1/23 15:57:18 > ********
[01] 1/23 15:57:18 235 2.0.0 Authed. Go on.
[01] 1/23 15:57:18 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:18 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:18 > RCPT TO:<[email protected]> [1/407]
[01] 1/23 15:57:18 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:18 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:18 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:18 > RCPT TO:<[email protected]> [2/407]
[01] 1/23 15:57:18 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:18 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:18 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:18 > RCPT TO:<[email protected]> [3/407]
[01] 1/23 15:57:18 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:18 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:19 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:19 > RCPT TO:<[email protected]> [4/407]
[01] 1/23 15:57:19 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:19 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:19 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:19 > RCPT TO:<[email protected]> [5/407]
[01] 1/23 15:57:19 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:19 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:19 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:19 > RCPT TO:<[email protected]> [6/407]
[01] 1/23 15:57:19 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:19 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:19 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:19 > RCPT TO:<[email protected]> [7/407]
[01] 1/23 15:57:19 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:19 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:19 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:19 > RCPT TO:<[email protected]> [8/407]
[01] 1/23 15:57:19 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:19 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:19 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:19 > RCPT TO:<[email protected]> [9/407]
[01] 1/23 15:57:19 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:19 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:19 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:19 > RCPT TO:<[email protected]> [10/407]
[01] 1/23 15:57:19 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:19 ~ Stage 3 dispatch done
[01] 1/23 15:57:19 ~ Delay of 10s [00:00:10]
[01] 1/23 15:57:19 > QUIT
[01] 1/23 15:57:19 221 2.3.0 cdptpa-oedge03 closing connection
[01] 1/23 15:57:19 ~ Stage 4 dispatch done
[01] 1/23 15:57:19 ~ Next Delivery in 00:00:10
[01] 1/23 15:57:29 ~ Connected
[01] 1/23 15:57:30 220 Welcome to Road Runner. WARNING: *** FOR AUTHORIZED USE ONLY! ***
[01] 1/23 15:57:30 > EHLO [192.168.1.3]
[01] 1/23 15:57:30 250-cdptpa-oedge02 says EHLO to 72.188.34.58:60338
250-8BITMIME
250-PIPELINING
250-AUTH=LOGIN PLAIN
250-AUTH LOGIN PLAIN
250 ENHANCEDSTATUSCODES
[01] 1/23 15:57:30 > AUTH LOGIN
[01] 1/23 15:57:30 334 VXNlcm5hbWU6
[01] 1/23 15:57:30 > kerlenbach
[01] 1/23 15:57:30 334 UGFzc3dvcmQ6
[01] 1/23 15:57:30 > ********
[01] 1/23 15:57:30 235 2.0.0 Authed. Go on.
[01] 1/23 15:57:30 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:30 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:30 > RCPT TO:<[email protected]> [11/407]
[01] 1/23 15:57:30 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:30 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:30 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:30 > RCPT TO:<[email protected]> [12/407]
[01] 1/23 15:57:30 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:30 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:30 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:30 > RCPT TO:<[email protected]> [13/407]
[01] 1/23 15:57:30 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:30 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:30 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:30 > RCPT TO:<[email protected]> [14/407]
[01] 1/23 15:57:30 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:30 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:31 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:31 > RCPT TO:<[email protected]> [15/407]
[01] 1/23 15:57:31 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:31 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:31 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:31 > RCPT TO:<[email protected]> [16/407]
[01] 1/23 15:57:31 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:31 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:31 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:31 > RCPT TO:<[email protected]> [17/407]
[01] 1/23 15:57:31 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:31 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:31 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:31 > RCPT TO:<[email protected]> [18/407]
[01] 1/23 15:57:31 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:31 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:31 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:31 > RCPT TO:<[email protected]> [19/407]
[01] 1/23 15:57:31 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:31 > MAIL FROM:<[email protected]>
[01] 1/23 15:57:31 550 5.1.8 - Invalid sender address rejected code: ALD [R0107007]
[01] 1/23 15:57:31 > RCPT TO:<[email protected]> [20/407]
[01] 1/23 15:57:31 503 5.5.1 RCPT TO without MAIL FROM
[01] 1/23 15:57:32 ~ Stage 3 dispatch done
[01] 1/23 15:57:32 ~ Delay of 10s [00:00:10]
[01] 1/23 15:57:32 > QUIT
[01] 1/23 15:57:32 221 2.3.0 cdptpa-oedge02 closing connection
[01] 1/23 15:57:32 ~ Stage 4 dispatch done
[01] 1/23 15:57:32 ~ Next Delivery in 00:00:10
[00] 1/23 15:57:33 ~ Canceling process...
[00] 1/23 15:57:33 ~ Asking socket #1 to QUIT...
[00] 1/23 15:57:33 ~ [-]
[00] 1/23 15:57:33 ~ Closing all streams
[00] 1/23 15:57:33 ~ Unlinking socket #1 port
[00] 1/23 15:57:33 ~ Creating report...
[00] 1/23 15:57:33 ~ Finishing...
[00] 1/23 15:57:33 ~ Finished.

-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#167] - 1/23/15
-----------------------------------------------------------------------

Mailer version: 8.4.9-US Pro - Registered
Machine OS/speed: Mac OS 10.10.1 Yosemite/2.3Ghz

Streams: 1 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)

SMTP server address: smtp-server.cfl.rr.com [Port: Default] SSL Off
Authentication: ESMTP (Login) | [192.168.1.3]
Groups: 10 [Interval: 00:00:10]

Delivery start date: 1/23/15 at 3:57:11 PM
End date: 1/23/15 at 3:57:33 PM
Total duration: 22 second(s) (Cancelled by user)
Rate: 0.05 recipient(s)/second

to a total of: 407 recipient(s) [407/407]
List name: unknown
Sent: 0
Failed: 407 undelivered [Delivery cancelled by user]
Errors: 40

Mail subject: 21 Crim.L.Rept #2 & 3a
Mail priority: Normal
Reply To: [email protected]
Errors: [email protected] (Sender)
Return receipt: No
Mail format: HTML only | utf-8 | quoted-printable
Mail size: 60.12 KB (Doesn't include attachments)
Attachments: none

MLM: Click-through tracking [Deactivated]

-----------------------------------------------------------------------

 

[KurtErlenbach]

stanbuck - I made a change in my settings (the From address in the Sender Information), and it worked. I have no idea why it has worked previously with a different From address, but now it is fixed. Thanks for your help.