Maxprog | MaxBulk Mailer FAQ - Frequent crashes / MaxBulk doesn't start anymore

There are times a software or its settings files may become corrupted, that usually happens after a system or an application crash. Including directory privileges can be an issue in given situations. If files become corrupted, you may see one or more of these problems:

- Crash on start, MaxBulk simply quits, crashes on start or doesn't even start.
- Crash during software operations. MaxBulk crashes during e-mail deliveries.
- Impossible to save documents. 'Save' and 'Save As' menus don't respond anymore.

In order to resolve the problem, please follow the steps listed below:

For Mac OS X:

First of all, check your system for haxies. Haxie is a term in computing for a hack specifically designed for use with the Mac OS X operating system. Haxies typically offer small interface tweaks to the system or existing programs (ex. Default Folder, FinderPop, ...). Haxies make changes to Mac OS X that Apple did not intend, they are frequently the cause of system instability and unexpected quits. if you are experiencing inexplicable glitches with MaxBulk Mailer, disable your haxies as a troubleshooting step. Note that most of them include an exception list you can add MaxBulk Mailer to.

- If your system is Haxie free Try step #3 first.
- If it doesn't make any differences, try step #5.
- If it doesn't fix your problem either then perform all steps from #1 to #10

1.- Remove all MaxBulk Mailer copies from your computer.

2.- Remove these 2 folders:

	`~/Documents/Maxprog/MaxBulk Mailer/Connection Logs`
	`~/Documents/Maxprog/MaxBulk Mailer/Error Logs`

3.- Remove these 2 files:

	`~/Library/Preferences/MaxBulk Mailer-X.plist`
	`~/Library/Preferences/Maxprog/Maxbulk/Preferences`

4.- Download Cocktail or Onyx

Launch the application, go to the 'Cache' tab, check 'System cache' and 'User cache', hit remove and restart your system.

5.- Repair disk permissions using this command in the Terminal:

% sudo diskutil repairPermissions /

6.- Run Mac OS X maintenance commands using Terminal:

	`sudo periodic daily`
	`sudo periodic weekly`
	`sudo periodic monthly`

7.- Update prebindings using Terminal:

sudo update_prebinding -verbose -force -root /

8.- Restart your computer.

9.- Download a fresh copy of last MaxBulk Mailer.

10.- Copy MaxBulk Mailer folder to your application folder.

For Microsoft Windows:

- Try step #3 first.
- If it doesn't fix your problem then perform all steps from #1 to #6

1.- Remove all MaxBulk Mailer copies from your computer.

2.- Remove these 2 folders:

	`C:\Documents and Settings\<your_account_name>\My Documents\Maxprog\MaxBulk Mailer\Connection Logs\`
	`C:\Documents and Settings\<your_account_name>\My Documents\Maxprog\MaxBulk Mailer\Error Logs\`

3.- Remove this file:

C:\Documents and Settings\<your_account_name>\Application Data\Maxprog\MaxBulk\MaxPrefs.ini

4.- Restart your computer.

5.- Download a fresh copy of last MaxBulk Mailer.

6.- Re-install MaxBulk Mailer on your system.

Written by Stanley Roche Busk
for Max Programing, LLC