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What does 'relay not permitted' mean? | Knowledge Base ▸ MaxBulk Mailer Pro

What does 'relay not permitted' mean?

Knowledge Base ▸ MaxBulk Mailer Pro

Compatible with MS Windows Compatible with MacOS

What does 'relay not permitted' mean?


Question: I bought the license for MaxBulk Mailer a few days ago, but can't send any mail ('relay not permitted') even with exactly the same settings as my older version (on another notebook.) What does 'relay not permitted' mean? Thanks!

Answer: You usually get a 'relay not permitted' error when you are attempting to send a message without previously authenticating with your mail server.

The authentication process uses to be the very first procedure you go through when connecting to a mail server. You simply identify yourself with your account D and password. Note that there are servers for which the identification is made by IP so connecting from a different network will trigger that error as well. In all the other cases you just need to enter the right user ID and password.

However, there are times a server got very busy and overloaded with tasks. It may start misbehaving and not recognizing your mail account. No worries, most of the time you just need to wait for a while, the issue will get fixed by itself.

MaxBulk Mailer authentication fields

The video below shows and explains in detail how to enter server settings in MaxBulk Mailer:

Stan Busk Stan Busk
September 25, 2020

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MaxBulk Mailer is a full-featured and easy-to-use bulk mailer and mail-merge software for macOS and Windows that allows you to send out customized press releases, prices lists, newsletters and any kind of text or HTML documents to your customers or contacts.

MaxBulk Mailer is fast, fully customizable and very easy to use. MaxBulk Mailer handles plain text, HTML and rich text documents and gives full support for attachments. With MaxBulk Mailer you will create, manage and send your own powerful, personalized marketing message to your customers and potential customers.

Thanks to its advanced mail-merge and conditional functions you can send highly customized messages and get the best results of your campaigns. You also have support for international characters, a straightforward account manager with support for all type of authentication schemes including SSL, a complete and versatile list manager, support for importation from a wide range of sources including from remote mySQL and postgreSQL databases.

MaxBulk Mailer is a software tool that you purchase once, no need to pay on a per-email basis to submission services!

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