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Stalled - Infinite Loop

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Question: The program, after running for 10 minutes, will go into a "Stalled" mode. It will go on and on in an infinite loop. It will not stop. I cannot close the program, save the file. If I click on the X box, it will say that do you want to save the file but then does not show the "Yes" box. Then it closes and all data are lost. In addition, sometimes it will delete the messages in the file server, and sometimes it does not. If it does, we will have no record about bounced email. This is a horrible program, and I own three products from your company.

Answer: It is very important that eMail Bounce Handler is the very only application connected to the mailbox containing the bounces. Make sure you other mail software is not interfering.

In addition make sure you haven't any anti-virus software scanning the mail port while eMail Bounce Handler is working and downloading large amount of bounces. This is because the software use to be faster than the anti-virus.

Just in case I also recommend you to read the following page: Crashes are covered here: The software doesn't start, runs very slowly or crashes often, how comes?.



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Stan Busk Stan Busk
January 18, 2019




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Stan Busk If you want to make the most of the software that you have acquired at Maxprog, do not miss the Stan's Blog. It is a library of Tutorials and Tips covering specific features and tipical problems you may have when using our tools. This page is updated regularly depending on the topics discussed in our public forums and issues reported thru our HelpDesk. If you are interested on what we are currently working on (or want to participate in beta testings) don't miss the Stan's Logbook.
For years, MAX Programming has provided companies around the globe with sophisticated and innovative solutions. Our commitment to quality is not only evident in our products, but also in our people. It is our mission in Professional Support Services to ensure that our products perform to the fullest of their ability in order to meet the business objectives of our customers. We provide the tools and information required for improved productivity. To accomplish this, we offer an array of services including: Technical Support, Education Services and Consulting Services.

Maxprog is part of an internet site network made of desktoolset.com, emaildesignstudio.com, familycash.com, icash.promo, maxbulkmailer.com, maxprog.com, maxprog.net, maxprog.org, maxprog.us, myrecipients.com, newslettercomposer.com, sharedcontents.com, stanbusk.com, usertools.com.
eMail Bounce Handler is a bounce e-mail filtering and handling tool that recognizes bounce e-mails using a customizable set of rules and extracts the recipients addresses allowing you to use them again to try sending your mail or to take them off your list.

eMail Bounce Handler simply connects to your POP or IMAP mailbox in order to retrieve bounces letting any other message untouched.

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